Customer Service Manager

JOHN CARLOS JACKSON

***** ********** *****

Upper Marlboro Maryland, 20772

*****.*******@*****.***

(Home) 240-***-****

(Cell) 240-***-****

Objective: To secure a role in upper management which will enable me to

utilize my diverse skills and experiences to our mutual benefit. I am

seeking a career opportunity that which is both challenging & rewarding

with opportunity for advancement while making a significant contribution to

the employer.

QUALIFICATIONS:

. Exceptional leadership, customer service and motivational skills

able to successfully enhance company's productivity and revenue

. Successful at meeting yearly quotas and Unit Per Transaction Sales

(UPT's)

. Correct English usage, spelling, grammar, punctuation and mathematical

calculations in reports

. Current computer applications in Word processing, Microsoft Word, Word

Perfect, and Internet access

. Exceptional People skills with over 10 years experience in retail

management

. Current office methods and procedures including exceptional telephone

etiquette

. Very attention to detail and skilled at window displays and design

KEY BUSINESS DEVELOPMENTAL STRENGTHS:

. Extensive background in the Metropolitan Police Department

. Effectively able to work with diverse groups of people

. Easily establishes long lasting relationships

. Excellent people skills, extensive training from trained psychiatrist

in sensitivity on how to deal with different behavioral patterns

involving anger and crisis management, domestic relations and other

relationship cycles

. Exceptional managerial skills to assure success, Successful in meeting

technical challenges and finding solutions to meet needs of the

customer or citizen

. Effective communicator, both written and oral

. Teachable, a fast learner, adapts well to changes and pressures in the

work place

. Ambitious and hardworking with a commitment to excellence

. Organizational and strategic planning skills, able to multitask,

Successful in Meeting deadlines and last minute anxieties

EDUCATION:

2010-Present Major: Business Management, DeVry University

2006-2007 Major: Interactive Media Design/Graphic Design,

The Art Institute of Washington

Career History

2005-2011 Goodwill Industries, General Manager

Responsible for the hiring of

new managers with concentration on

Management retention, Conducted management and

Customer

Service Orientation, Handled customer complaints,

follow-ups,

Timecards, Payroll and Inventory audits,

Responsible for making

Sure all stores assigned in my district were

meeting budget, neat,

Clean and well stocked

1990-2005 Metropolitan Police Department, Police Officer

To ensure the safety of the community, help support citizens in any

Area of concern all of which are customer service oriented, support

The goals of the Mayor and the Chief of Police to help eliminate

crime

And the fear of crime while establishing trust and faith in the

security

Of metropolitan area

1998-2004 Nicks Fashions and Accessories- Store Manager

Worked part time while on the police department and was directly

involved in developing and implementing sales literature,

Hiring and training of new hires, payroll operations, scheduling,

Ordering of new inventory & inventory management, responsible

For the selection of monthly show pieces and the attire for the

talent

Show expeditions, organizing and maintaining the selection and design

Of the window display

REFFERENCES: Available upon request

Contact this candidate