Customer Service Project
Resume:
Nicolette Malewski
Austin, TX 78731
Ph: 630-***-****
Email: ***********@*****.***
OBJECTIVE: To obtain a position in areas of sales, office administration,
project management, and/or customer service that will provide me with the
opportunity to develop my professional and personal skills while I work in
the pursuit of holding a career in the creative market sector.
WORK SKILLS
o Consistently researching new design techniques and applying them to
work related projects along with taking on personal projects to help
friends and family renovate their homes using educational training and
information acquired from active research
o Led a nation wide project roll out to remodel approx. 200 retail
stores for a new customer account
o Led two major marketing events for foundation, Little Beans, in which
the proceeds from Little Beans fundraisers support economically
disadvantaged children through Chicago's communities.
o A team player known to display positive motivation that is reflective
on other surrounding resources with diligence to always get the job
done.
PROFESSIONAL EXPERIENCE
Resicom-Lemont, IL Dates Employed:
Oct. 09 to Feb 11
Title: Project Coordinator- Operations & Marketing
. Responsible for day-to-day management of ongoing projects for retail
store chains across the nation by negotiating contracts, allocating
resources, scheduling tasks and monitoring progress
. Generate change orders, purchase orders, work orders and invoices
for current customers while performing ongoing contractual work
. Participate in weekly status meetings and discuss progress of
projects with customer to ensure satisfaction of work performed
. Manage company exhibits for trade shows by allocating furniture,
setting up marketing media and draft CAD layouts for booth
. Act as main point of contact between Resicom and marketing
subcontractor specialists to generate ideas for shows based on
knowledge of the organization's mission, values and vision
Jt Nix InterioRs-Chicago, IL Dates
Employed: July 09 to Oct. 09
Title: Design Consultant
. Provided personal consultation services for home remodeling projects
to customers and prospects
. Prepared estimates by determining equip. requirements, material
needs and finishes from similar/current designs
. Participated in residential space planning, color consultation,
material selection and organizational techniques when scoping
projects
. Gathered knowledge and acquired specifications on parts from
manufacturer's for customers to be incorporated into estimates
. Utilized specific design practices/techniques for projects in
regards to infrastructure layout recommended for best usage of floor
space during remodels
. Acquired experience through consistent face-to-face communication
with different types of individuals
. Managed time, coordinated and attended meetings with staff to ensure
the success of the business
. Designed, developed and maintained company website
Om Pro Buidling Supply- Chicago, IL Dates Employed:
Sept. 08 to July 09
Title: Lead Design Consultant
. Managed residential interior rehabilitation/remolding projects which
lead to the successful installation of finished materials by
coordinating with customers to effectively schedule time, allocate
resources, monitor progress, and inspect completed work to ensure
the highest level of customer satisfaction
. Drafted, reviewed and maintaining detail drawings, sub-assemblies
and assemblies which enhanced production as well as new designs for
company showcase
. Obtained referrals from customers following successful completion of
remolding/refinishing projects in residential settings
. Acquired information from vendor prints, catalogs, technical
manuals, etc. and gathered required information to prepare proposals
for various scopes of work and provide consultation to
prospects/clients.
. Developed innovative solutions to be utilized by customers resulting
in the reduction of costs and increased longevity of interior
furnishings
. Designed residential foundations/floor plans which begin various
home improvements and remolding
. Responsible for interviewing, training, and leading a team of
designers
DalTile- Chicago, IL Dates
Employed: Aug. 07 to Sept. 08
Title: Asst. Design Consultant
. Provided consulting services and estimations to customers seeking to
purchase products by acquiring information on the type of room(s) in
which the tile will be installed specifically to determine the
thickness/durability of tile necessary to withstand the given
room(s) traction and furnishings.
. Coordinated with customers to obtain the dimensions of the room(s)
to ensure necessary amount of tiles are incorporated in estimations
and determine if customizations to tiling will be required and
incorporate additional costs into price
. Received training under Senior Design Consultants and directly
support them to execute large scale projects by performing various
administrative tasks which include: resource allocation, customer
relationship management, preparation of quotes, order
materials/parts, drafting letters, job costing, risk management and
project close out.
. Participated in the release of new product lines by surveying
customers who have used new products and incorporating feedback into
future customer consultations
EDUCATION
. Harrington College of Design- Chicago, IL
Degree Obtained in April 2008: Bachelors of Arts (B.A.) in Fine Arts
and Interior Design
RELATED TRAINING/ASSOCIATIONS
. U. S. Green Building Council Member-Chicago Chapter
. Active Volunteer for Little Beans Organization- Supports economically
disadvantaged children through Chicago's communities.
. Member of the American Marketing Association
. Member of the Architectural Woodwork Institute
COMPUTER SKILLS
AutoCAD, Photoshop, Illustrator, Quickbooks, Microsoft Word, Microsoft
Excel, Microsoft PowerPoint, Microsoft Outlook, Mac Pages, Mac Numbers,
Mac Keynote, Filing, Editing/Proofing, Typing, Data Entry
REFERENCES AVAILABLE UPON REQUEST
Contact this candidate