Manager Plant

William P Sites

***** *** ***

Siloam Springs, Arkansas 72761

Phone 479-***-****

*********@*****.***

Summary of Qualifications

Accomplished professional Operations Manager with extensive experience managing full scope of daily

operations to ensure efficiency, maximize revenues and drive productivity by utilizing expertise in the

following areas.

Quality Assurance Strategic Planning Team Building

Workplace Safety Staff Management Cost Reduction

Process Improvement Profit & Loss Inventory Control

Demonstrated ability to lead start-up operations, document processes, improve personnel

morale, and resolve issues and obtaining ISO 9000-2001 ISO certification.

Dedicated and diligent individual exhibiting a hands-on management style that motivates

personnel through clear expectations, documentation, training in all aspects of day to day

operations.

Proficient using MS Word, Excel, Outlook, able to analyze and help develop custom software

systems, that simplify and standardize business operations.

Professional Experience

Advantage Recycling Inc.

General Manager 2009-2011

Responsible for the initial startup of Northwest Arkansas’ newest recycling operation. Responsibilities

included P&L statement, inventory control, shipping and receiving, maintenance, and productivity.

Directly responsible for raising monthly sales from $100,000.00 to $500,000.00 in the first 10 months of

operations.

• Directly responsible for establishing benchmarks for all production employees, to track

their daily productivity. This resulted in raising sales and decreasing costs with improved

employee morale.

• Directly responsible for all contractual agreements with new and existing customers.

• Established new shipping and receiving procedures, which decreased loading and

unloading time, on all inbound and outbound shipments

• Initiated and helped establish a monthly sustainability report for all customers that

documented the savings in kilowatts, trees, cubic yards of landfill, pounds of air pollution,

and gallons of water saved.

• Helped establish Advantage Recycling Inc. as one of the premiere recycling companies in

Northwest Arkansas in a period of 11 months instrumental in teaming up with Oakleaf

Waste Management in establishing procedures to help Wal-Mart to become 100%

sustainable by 2012.

Ozark Electronics Repair Siloam Springs, Arkansas 1998-2008

VP Operations /Plant Manager

Continued forward progression with this leading provider of consumer electronics reverse logistics.

Responsibilities included managing P&L, safety, quality, production, shipping and warehousing for

multiple locations totaling 350,000 square feet and employing 400+ employees, reported directly to the

company President.

• Led efforts to become ISO 9000:2001 certified by streamlining and documenting work

instructions, processes and contractual agreements to maximize operational efficiency.

• Responsible for raising sales from $10 million to $30 million by driving successful

opening of three new facilities and closely monitoring daily operations of all locations.

• Took the initiative to implement a safety department and hire a Safety Director, efforts

significantly reduced-on-the-job injuries.

• Ensured maximum productivity by exhibiting a hands-on leadership style and strict

attention to detail, while also enforcing quotas and offering incentives.

• Collaborated with in-house IT group to create a web-based online production report with

real-time data.

• Contributed to the development and enhancement of a warehouse management system

based on unique requirements of customers such as Phillips, Hewlett Packard, GE,

Sharp and Panasonic. Inventory accuracy of 99.5% was maintained annually.

• Played key role in development of RM Suite, an industry-leading reverse logistics

software program.

• Acted as customer liaison with all new and existing customers. Reviewed all new

contracts to ensure accountability and documented all findings to company President.

Ozark Electronics Repair, Inc. Johnstown, New York 1995-1996

Plant Manager

Challenged to open a new 120,000 square-foot facility and manage all operational areas including 75

personnel. This was a complete startup operation which included establishing production lines, hiring and

training personnel, initiating and developing quality departments, inventory control procedures, safety

departments, shipping and receiving procedures, purchasing and maintenance.

• Measured and documented initial startup results, then reduced costs by instilling

accountability in department heads by establishing benchmarks, initiating procedures,

measuring results and devising goals based on time studies of each production line.

• Headed comprehensive startup of all production lines, and documented processes to

standardize results.

• Achieved profitability in record time, which resulted in being reassigned to Plant Manager

of the Indiana facility as well as the New York facility.

Ozark Electronics Repair Inc. 1994-1995

Plant Manager – Shelbyville, Indiana

• Brought in to revitalize a poor performing 50,000 square foot facility. All 75 employees

were terminated, then interviewed for rehire. Rehired 10 personnel, and rebuilt the facility

with high caliber employees.

• Achieved accountability within 6 months and was assigned to open a new state of the art

facility on Johnstown, New York.

Bill Sites Custom Home Builder 1982-1994

Owner - Central Arkansas

• Custom home builder in Central Arkansas for over 12 years. Built and contracted over 50

custom homes in that time period.

• Worked exclusively with Shelter Insurance with smoke, fire and water damage

restoration.

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