Administrative Assistant Customer Service
Resume:
Aliylia Mayo
**** ******* **. ************, ** 19111
*********@*****.***
Dear Employer:
I am writing to express my interest in the appointment setter position with your company, limited as advertised. The
attached resume explains why in detail my qualifications for this position.
For the past five years I have worked as an administrative assistant with several different organizations. My current
role is a front line position in which I greet and assist up to fifty clients daily, maintain accurate data analysis reports
and provide general administrative support for my colleagues. I have exceptional computer skills. Specifically, I am
proficient with MS Word, Excel and Access. I have become known within my office as a reliable resource person for
leaving computer related issues.
I am well organized, detail orientated and able to prioritize effectively to manage conflicting demands in a fast paced
work environment. I have strong analytical, research and time management skills and a very high degree of
commitment to my work.
Thank you for taking the time to review my resume. I am available at your convenience for an interview.
Sincerely,
Aliylia Mayo
Enclosure
ALIYLIA MAYO
1025 Disston St., Phila., PA 19111 215-***-****/ 215-***-**** *********@*****.***
OBJECTIVE
To secure Full-time employment in the field of Administration while I continue my education
EDUCATION
Pottstown Senior High, Pennsylvania, USA
• High School or equivalent
• Concentration: Academics
• 3.74 GPA
PROFESSIONAL EXPERIENCE
Coordinate with various staff for operational support activities of the unit; serve as a liaison in the resolution of day-to-
day administrative problems; Provide secretarial support such as answering telephones, assisting visitors; Operate a
desktop computer to compose and edit correspondence and memoranda from dictation, verbal direction and from
knowledge of polices; Prepare, compose, type, edit and distribute agendas and minutes of numerous meetings;
Schedule and coordinate meetings, interviews, and appointments; Create activity calendar for residents ;Organize
human resources file for new hire, rehire, and discharged employees; Put together new file booklets for summer
interns, new hires, etc; File patient information; Manage Residential Funds; Complete medical assistance application;
Verify insurances; Meet with resident's families to review finances; Assist Business Office Manager with census inputs
Employment History
Tabor Manor Personal Care Inc., Philadelphia., PA, USA
Assistant Administrator/Facility Manager/Activities Director
Centocor Research & Development Inc (Broadview Staffing), Malvern, Pennsylvania, USA
Administrative Assistant - 2008 - 2008
The Haggard Law Firm, Miami, Florida, USA
Executive Assistant – 2007-2008
The Marlin Hotel, Miami, Florida, USA
Executive Assistant - 2006 - 2008
Andorra Woods Healthcare Center, Whitemarsh, Pennsylvania, USA
Administrative Assistant - 2005 - 2006
SKILL AND PROFICIENCIES
MS Word; MS Excel; Planning and Scheduling; Written Communication; Customer Service; Internet Research;
Telephone Receptionist
CERTIFICATES & TRAININGS
Medication Certified Fire & Safety Certified First Aid & CPR
Direct Care Staff Certified Annual Administrator Trained Administration of Insulin
On my spare time I volunteer at the Fraternal Order of Police Lodge and as a City Of Philadelphia Crossing Guard.
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