Sales Customer Service
Resume:
James L. Strye
Keizer, OR ***03
Mobile 971-***-****
Home 503-***-****
******@*******.***
Objective:
An interesting position in a stable and forward thinking company.
Accomplishments:
Sales
Sold Respiratory DME services to physicians and hospitals. Cold called on new
accounts and developed strategies to enhance relationships with existing
accounts. Resulting in growth of all aspects of the business every year: Sales,
Revenue, Contribution, Centers and Staff. Started with 1 small center in
Woodburn and ended with 3 large centers and 1 developing center.
Management
Directed and supervised employees engaged in sales and patient care. Hired
and trained Sales and Operations staff and built a strong tenured team. Several
of my sales people became top performers with the company.
Marketing
Coordinated sales promotion activities, and prepared merchandise displays and
created marketing materials. Trained sales people how to build strong
relationships with referral sources and business partners. Sales increased every
year.
Customer Service
Provided excellent customer service results while maintaining a company
standard 90% retention rating. I personally dealt with any adverse situations in
order to improve our processes and satisfy customer needs. Assisted customers
with insurance reimbursement and billing issues.
Teamwork
I lead by example and foster a very positive teamwork environment. My
employees were willing to step up and help where needed. Major strengths in
planning, problem solving and communication.
Experience: Pacific Pulmonary Services Salem Oregon
Sales Manager 10/2000 to 1/2011
Planned and directed staffing, training, and performance evaluations to develop
and control sales and service programs
Executed daily operations of 4 PPS center locations
Assessed marketing potential of new and existing center locations, considering
statistics, expenditures and market potential
Was instrumental in growing PPS patient base started with 68 patients and
ended with over 3000
Oversaw local operation managers and their staffs
Trained and managed 12 sales positions and achieved significant improvements
in their productivity and sales performance
Represented the company at local trade fares to promote products
Monitored customer preferences to determine the focus of sales efforts
Directed, coordinated, and reviewed activities in sales in order to coach
sales/operations team
Reviewed operational records and reports to project sales and determined
profitability
Advised dealers and distributors on policies and operating procedures to ensure
functional effectiveness of business
Conferred with potential customers regarding equipment needs and advised
customers on types of equipment to purchase
Resolved customer complaints regarding sales and service
Personnel Solutions Eugene, OR
Account Manager
United Industries Eugene, OR
Account Manager
Safeway Stores Inc. Eugene, OR
Produce Manager
Education: North Douglas Drain, OR
Diploma 1983
Additional Training:
Front Line Leadership Training while employed at Safeway
Pacific Pulmonary Sales and Sales Management Training
The Real Learning Company Sales Management Training
APG Management, Sales and Situational Leadership training
Awards: Presidents Club member 2004 to 2010
References: Available upon request
Contact this candidate