Administrative Assistant Customer Service
Resume:
Cheryl Coleman
**********@***.***
Qualifications
. Experienced Executive Administrative Assistant, Office Manager, Facility
Resource Manager, Broker
Relations Lead Coordinator
. Legal, HR, Customer Service, Accounting, Real Estate, Photography,
Interior Design (creative eye)
. Excellent skills, Proactive, Professional, Loyal, Confidential,
Detailed, Flexible, Positive, Organized
. Proficient computer skills including: Word, Excel, Power Point,
Publisher, Outlook & Visio
. Typing speed 60-70, Meeting notes & Dictaphone
Professional Experience
Intaset
Employment Agency/Temporary
11/10 - present
(DCAA)
Tempe, AZ
Defense Contract Audit Agency - Administrative Assistant - reporting to
Ronald Labadie, Regional Branch Manger and Adaline Park, Supervisor
Duties:
? Assist all associates with proof reading
? Creating new files, filing, archiving
? Tracking audit reports
? Directing incoming calls
? Assigning incoming emails to FAO dept mailbox
? Detailed power point presentations
? Taking meeting notes
? Government background check completed
ACCEL East Campus
Tempe, AZ
11/08 - 11/10
Special needs private school (K-12 grade) - Administrative Assistant -
reported to Daryl Haley, Principal
Duties:
? Assist principal with tracking staff time clock activity/absences
? Correspondence and yearly budget tracking for Principal
? Maintain monthly calendar/scheduling for Principal/Teachers
? Produced/maintain master spreadsheet and all hard copy files of
approx. 60 students all
with confidentiality and yearly updates as well as updating the main
office in Metro
Phoenix and 10 different school districts
? Maintain all scheduling/correspondence with parents and school
districts; including yearly
updates, enrollment paperwork & yearly IEP/MET evaluations meetings
for each student
? Oversee lunch program and weekly account balancing of all
student/staff accounts
? Purchase Orders/ordering classroom supplies, books, therapy supplies
within budget
? Reporting to School districts for Heath Aide activities (grooming,
dressing, mobility, etc.)
for each student
(MIPS), as well as updating Heath Aide activities at each student's
yearly IEP meeting
? Oversaw Receptionist/Admin. Assist position
Bear Stearns Residential Mtg.
Scottsdale, AZ
6/05 - 8/08
Mortgage Industry - Broker Relations Lead Coordinator Residential Mtg. -
Reported to Faith McLoone, Director Broker Relations Dept., coordinating
broker and correspondent packages for approval
Duties:
? Oversaw 6 coordinators and approve their broker applications
? Administrative assistance to Director
? Obtained credit and fraud reports
? Licensing requirements
? Analysis of financial statements
? Quality control procedures and overall market reputation pertaining to
the approval of customers
? Setting up credit interfaces with credit vendors
? On-going recertification of documentation
? Customer Service with brokers and Account Executives
Zila, Inc.
Phoenix, AZ
3/03 - 4/05
Pharmaceutical Industry - Executive Administrative Assistant/Facility
Resource Manager - Reported to Corporate Human Resource Director, leading
the facilities and safety programs for 4 sites, Assist CFO, and backup
assistant to CEO, represented 200 associates in the pharmaceuticals,
nutraceuticals and biotechnology divisions
Duties:
? Legal documents, monthly financial reporting, excel spreadsheets,
power point
presentations, travel
arrangements, scheduling and meetings
? Oversaw facilities space redesign, maintenance and landscaping
? Created and oversaw Safety programs and manuals for 4 sites
? Redesigned interior of 14,000 sq. ft. building
? Organized filing systems for all departments
? Organized restoration after flooding of six offices and kitchen
? Saved $35,000 in budgeting expenses for janitorial, office supplies,
office furniture, etc.
Dial Corp.
Scottsdale, AZ
3/02 - 1/03
Food/Product Industry - Executive Administrative Assistant - Temporary
Position - Reported to the Vice President of Food Division (Armor) and the
Vice President of Research & Development
Duties:
? Correspondence and maintained monthly calendar for VP
? Excel spreadsheets
? Monthly Budgets
? Travel arrangements, scheduling, coordinating weekly meetings
Intrawest Golf
Scottsdale, AZ
9/99 - 2/02
Golf Industry - Executive Administrative Assistant /Office Manager -
Reported to the Vice President of Operations and CFO in Golf Resort
Development and Operations, representing 26 golf courses nationwide
and international
Duties:
? Travel Arrangements, scheduling, monthly calendars
? Planned and managed large group meetings, developing in depth power
point
presentations, coordinated meals
? Excel spreadsheets and legal documents
? Oversaw department budgets (saved $100,000 in 6 months)
? Oversaw 4 administrative assistants and office maintenance
? Located new office space, negotiated lease, space planning and design
of 7,000 sq. ft.
office space
MicroAge, Inc.
Tempe, AZ
9/98 - 9/99
Computer Industry - Administrative Assistant - Legal Department - Reported
to two Vice Presidents and
Legal Counsel in the corporate office, represented over 6,000 associates
within the company
Duties:
? Typing legal review of contracts
? Correspondence
? Tracked contracts and chron files
? Large detailed power point presentations
? Monthly & quarterly reports
? Calendars, travel arrangements and scheduling
ProMark One
Scottsdale, AZ
11/97 - 9/98
Call Center Industry - Administrative Assistant Human Resource Department -
Reported to the Vice President of HR, represented around 6,000 associates
across the nation for 15 call centers
Duties:
? HR manuals and policies
? Resumes
? Newsletter
? Job postings and requisitions
? Organizational charts
? Tracked budgets for dept.
? Travel arrangements & scheduling
? Rewards & recognition program
Cheryl Coleman Photography
Palm Springs, CA
Photography Industry - Sole Proprietor
Established a successful photography business maintaining an excellent
reputation and good quality work for 10 years
Duties:
? Sales
? Management
? Accounting
? Customer Relations
? Photographer of weddings, models, families, advertising, etc.
? Make-up artist
While running my own business as a photographer, I obtained my real estate
license and worked as a Real Estate Agent at West World Real Estate in Palm
Springs, California part time for 2 years.
Education
Washington State University - Business studies
California Department of Real Estate - Sales License
References
Upon request
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