Customer Service Representative
Resume:
*Nora Gonzalez*
*******@*****.***
I'm actively seeking a position as a Customer Service Representative/Receptionist allowing
me to use my skills in the computer systems to an organization looking to grow. I am Excellent
on team-building skills and I am always ready to take a challenge.
Industry Focus: Business, Medical, Job Title: Customer Service,
Architecture & Insurance Receptionist
Experience: 10 – 15 Years Looking For: Permanent Full-Time,
Contractor
Visa Status: U.S. Citizen- Bilingual Relocation: No Relocation
Education Level: Graduate Degree Travel Preference: Light Travel
WORK EXPERIENCE
XPS Solutions Jan.
(Richardson, TX)
2011 –
Feb.
2011
Customer Service Representative
Answered incoming calls for all Storage Centers Nationwide. Processed reservations inputting a first and
last name and retrieved a call back number plus an email. Responsible for configuration for the client
supporting data conversion to see what size of unit they will use to store their furniture to meet the
client’s needs as well. Gave all the security amenities that each premise had to offer the client and
discounts if any. Advised the client of the office hours and gate access use. Responsible for taking
payments via phone. Responsible for getting customers details on message to be sent over to the office
to the manager so that the manager could return the call. Checked on instructions for all lock in or lock
out’s or 911 calls. Answered incoming calls for the New Patient Line for Chiropractor. Wrote a brief
description of where they were having pain and for how long they have had the problem. Input their
phone number and advised that they will be getting a call back shortly.
2
June
A.C.T. (Advance Center Technology) (Harlingen, TX)
2010 -
July
2010
Customer Service Representative
Answered incoming calls and Processed applications for Making Home Affordable for Imminent Default
Program. Responsible to advise the customer supporting data conversion if they qualified for
Government Loan Plan for Bank of America. Responsible for configuration of trial documents to meet
customer needs as well as the policies and procedures for implementation. Responsible for conversion
of customer data retention requirements. Advised client they would be receiving all documents by FED X
within 7-10 business days. If applicant didn’t qualify I would advise them that their mortgage payment
wasn’t going to decrease. Transferred calls to HUD and FHA departments
Januar
Pocket Communications (Harlingen, TX) y 2009 -
June
2009
Customer Service Representative
Answered incoming calls, development on expertise handling secure and sensitive information on client
accounts. Successfully developed several sales on phones that sell in retail stores and throughout the
country. Personally responsible for all business and technology development. Payments via by phone
troubleshoot on cell phones and answered calls to Spanish speaking clients. Diplomatic and tactful with
professionals and non-professionals at all levels...
.
May
U S Energy Savings /Just Energy/Hino (Harlingen. TX)
2004 -
June
Receptionist/Customer Service Rep./Collections 2008
Front office operations answered client’s questions, Development and expertise on handling information
on client accounts. Successfully developed several contracts for electrical service throughout the cities.
Personally responsible for getting electrical service turned on all new clients. Answered a Multi-line
phone and made Outgoing courtesy collection calls on past due accounts. Ran and verified credit for
deposit on new accounts. Filing and data archiving, faxed, copied and used postage meter. Payments in
office and via by phone credit cards and checks. Diplomatic and tactful with professionals and non-
professionals at all levels. Accustomed to handling sensitive, confidential records. Flexible and versatile
– able to maintain a sense of humor under pressure. Motivated, personable business professional and a
successful 10-year of customer service. Excellent communication skills and energetic and highly
3
organized and superior attention to detail
JACKSON HEWITT TAX SERVICE (Harlingen, TX)
Tax Preparer Seasonal Only
Greet clients as they came into the office. Answered phone and scheduled appointments Input secure
and sensitive information into system, Verified with proper ID and Social Security Number made sure
I had all documents needed for the process. I filed and made outgoing calls to advise client that check
was in office to pick up…Interviewed applicant while filling out the Income Tax Form.
SKILLS
Microsoft Word, MS Excel, Outlook and Quicken (Advanced) 8 to 9 Years
Collections (Advanced) 3 to 4 Years
Verified Credit (Advanced) 3 to 4 Years
Sales (Intermediate) 1 to 2 Years
Front-Office Operations (Advanced) 10 to 11 Years
EDUCATION
GED Degree - San Benito Adult Center (San Benito, TX) Completed: May 1984
Certificate Degree - CBM Technical Institute (San Benito, TX) Completed: August 1985
Major: Medical Administrative Assistant
4
The experience of a city school was almost as educational as the courses
provided at T.S.T.C.
References Available Upon Request
Contact this candidate