Manager Project

THOMAS F. DUFFY

Arcadia, California ***** ************@*****.***

(C) 310-***-****

INFORMATION TECHNOLOGY LEADER

Decisive leader/MBA with both "Big Four" and private industry

Audit/Consulting experience. A successful record of translating concepts

into actionable plans and creating information technology that drives the

attainment of business potential. Key competencies include:

Business Focus IT Governance

Interpersonal Communication Creating Consensus

Financial, Service, and Petroleum Team Building

Industries

Business Process Re-Engineering Strategic Planning

KEY ACCOMPLISHMENTS

0. Started and managed two IT Audit/Sox groups, achieving superior results

1. Built/Rebuilt seven separate IT organizations, including two PMOs

2. Led 40+ projects that achieved a 90% on-time and on-budget record

3. Improved profits 20% for a retail business by automating and outsourcing

manual functions

EXPERIENCE

TF Duffy Consulting, Arcadia, CA 2008 - Present

Consulting to 11 separate clients; efforts focused on IT Audit/Sox and

project management:

. Assisted a mid-sized electronics company in the reconstruction of their

internal IT processes, for the purpose of preparing for Sox compliance.

Scope of work included IT operations, software development and

maintenance, and strategic and tactical planning.

. Assisted a national property management company in their external audit

testing and improvement of their IT control structure. Scope of work

included guiding seven IT consultants, conferring with Technology

management on best practices, and outlining a new approach for future

controls reviews.

. Performed the annual IT Audit testing for an international audio

manufacturer.

. Provided an independent assessment of the organizational structure for a

mortgage providers IT function. Developed "bench-marking" ranges to

support conclusions and recommendations.

. Provided an independent assessment of the valuation of a recently

purchased enterprise software system. Scope of the examination included

a review of the initial development process, assessment of the technology

architecture utilized, and an estimate of the ongoing support costs.

. Served as the project manager for a regional technology "incubator" in

the development of a B2B networking site. Scope of the site included a

"self-service" directory of technology-focused providers, library of

articles and publications on business start-ups, and discussion forum.

. Assisted a national airport service company (170 locations) in developing

an RFP and vendor selection for a customer reservation web portal with

over 5 million customer site visits annually.

. Served as the Interim Operations Director for a regional service provider

(300+ clients); worked with the Receiver to reorganize and sell the

company.

. Managed the replacement of a regional Non-Profit's (covering 31 cities)

suite of technologies including financial systems, new telephone network,

WAN, web presence, case management, and volunteer management. Utilized

both Software-as-a-Service and custom developed applications.

IMPAC MORTGAGE, Irvine, Ca 2005-2008

(A multi-billion dollar residential and commercial mortgage lender)

Senior Manager, IT Audit /Sox & Internal Consulting

Created a multi-functional group, including Audit, Sox, Internal

Consulting, and Business Continuity.

. Established the IT Audit/Sox function utilizing former IT managers versus

the traditional approach of "career auditors", providing more value to

the company during audits.

. Partnered with IT to eliminate the annual Material Weaknesses they were

experiencing, focusing on building a working relationship with the

external auditors.

. Provided independent assessments to executive management on major project

activities, allowing them to better oversee multi-million dollar efforts.

. Established an IT centric consulting group and partnered with business

leaders to identify revenue enhancement and cost reduction opportunities.

The group operated similar to a Project Office. Within 18 months,

proposed upon and delivered 16 completed projects

TF Duffy Consulting, Arcadia, Ca 2002-2005

Consulted with start-ups and established companies. Representative

projects include

. Designed and led development of custom solutions for an international

money transmitter.

. Eliminated the manual data entry of 15 million documents annually by

instituting electronic document capture and analysis processes.

. Established and staffed a Project Management Office for a large privately-

held company.

. Assisted a start-up software company, focusing on market selection and

overall strategy.

Web Service Company, Redondo Beach, CA 1998 - 2002

(Privately held supplier of laundry equipment to apartment complexes)

Chief Information Officer/Vice President

Completely re-built the professional/technical staff. Managed departmental

expenditures of $10 million annually (staffing up to 40). Consolidated,

automated, or outsourced manual functions resulting in over $2million in

immediate paybacks. Initiated a complete rebuilding of all application

systems.

4. Changed the focus from "small shop" mentality focused on immediate

concerns, to a more structured (larger) organization, with a longer-term

focus.

5. Stabilized an immature technology platform which significantly increased

uptime. Implemented a nationwide network, utilizing frame-relay

technology, allowing for a greater utilization of technology resources.

6. Implemented the 1st set of software solutions to the 30 branch network,

including customer management, service call routing, and billing for the

retail business.

7. Managed the upgrading of the payroll/benefits systems, moving to a

software-as-a-service provider.

8. Improved profit by 20% for the retail business by automating and

outsourcing.

9. Reduced call center budgets by 15% by acquiring advanced technology,

streamlining call handling and moving towards regional centers.

10. Reduced voice and data communications costs by 65%, with restructuring

and competitive bidding.

11. Initiated and completed the re-work of all internal applications for

Year2000 retro-fitting.

12. Developed strategic plans to replace all legacy applications with a

move to Siebel and Oracle.

ARCO, Los Angeles/Pasadena, Ca 1990-1997

Application Systems Manager

Responsible for development and maintenance groups supporting Accounting

and Employee Benefit systems. Directed seven project leaders and completed

five large (10+ man years) projects through the entire development life

cycle. Major accomplishments included:

13. New custom Payroll and Tax system, a 30+ man-year effort.

14. Tax Accrual System to take advantage of aggressive tax benefits that

resulted in a one-time savings of $20 million and annual savings of $3

million.

15. Managed the re-structuring of the employee benefit systems to allow for

more cost effective medical and savings plans. Savings in excess of $10

million annually was achieved.

ADDITIONAL EXPERIENCE

. Catalina Marketing, Senior Director, Application Development

. Price Waterhouse, Senior Consulting Manager

. Lloyds Bank California, Manager, IT Audit

EDUCATION / AFFILIATIONS

M.S., Business Administration, California State Polytechnic, Pomona

B.S., Accounting & Information Technology, California State Polytechnic,

Pomona

Board President, Volunteer Centers of the San Gabriel Valley

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