Customer Service Representative

Nikyla Smith

** ***** *** ***. *

Atlanta, Ga ***50

678-***-****

*************@*****.***

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Objective

I would like to pursue a position as a Customer Service Representative.

Abilities

6 Years of Customer Service Experience/

Excellent written and verbal communication skills, with an eye for detail

Extremely productive in a high volume, high stress, environment

Proficient in the use of Microsoft Office

Self starter with a can do attitude

40 WPM

Employment History

2010-Present Ashworth College

6625 The Corners Parkway Suite 500

Norcross, Ga 30010

Educational Specialist

• Assist students with daily problems with studies, transcripts, requests, etc

• Answers 80 calls/daily

• Filing and sending official documents

2009-2010 Ryla Teleservices

2120 Barrett Park Drive

Kennesaw, GA 30144

Customer Service Representative

• Answered 100+ inbound calls in support of customer needs. Conveyed in a reassuring

• Processing payments, troubleshooting technical issues

• Help supervise other employees

• Achieved ‘First Call Resolution’ every call

2006-2010 Cracker Barrel

2150 Delk Road

Marietta, Ga 30067

Hostess/Server

• Greet and seat guest

• Housekeeping duties ( clean bathrooms, sweep dining rooms, clean tables )

• Train new employees

• Serve guests under specified time

Education

Etowah High School

6565 Putnam Ford Drive

Woodstock, GA 30189

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