Customer Service Quality Assurance

Travis Anglin

**** ******* **** ******, ** *****

901-***-****

**********@*****.***

Career Focus To obtain a new and more challenging position within a large

organization to expand my knowledge and experience.

Experience Strong customer service orientation. Experienced in

Summary communicating with users, resolving problems, and meeting

specific technical and business needs.

Excellent knowledge and working experience with test planning,

test execution and test results analysis using UAT.

Solid skills in user support, technical troubleshooting and

Implementation.

Skilled in determining system requirements and specifications

for complex application development projects.

Able to communicate effectively with all levels of the

Business Unit

Education B.B.A. - Business Administration, University of 2002

Memphis, Memphis, TN

Concentration, (MIS) Management Information

Systems

Professional Sr Application Support Specialist - Crawford and 2004-Prese

Experience Company, Atlanta, GA nt

Responsible for implementing a new Xactanalysis

hierarchy for Crawford.

Review, analyze and Implementing

Xactware/Xactcentral/Xactimate/CMS2 and other

Crawford applications, including encoding,

testing, debugging and installing.

Consult with users to identify current operating

procedures and to clarify program objectives.

Develop documentation for support of business

application products, training manuals and other

texts.

Manage documentation projects from beginning to

end including instructional delivery.

Verify and perform routine Database Backups.

Analyze and make recommendations regarding client

data and setup within Crawford's software

applications.

Quality Assurance Analyst- Crawford and Company,

Atlanta, GA

Develop and execute comprehensive test cases and

plans in accordance with business and technical

specifications. Verify and manage defects. Conduct

integrated and regression testing. Provide

escalations in timely manner through the

appropriate channels. Compiled data and wrote test

scripts for user documentation.

Conducted FTP file transfers.

Performed tests on software releases.

Consult with developers and programmers in

reference to the software implementation process.

Prepared and organized testing material.

Computer Microsoft Office tools namely Access, Excel, Outlook,

Skills PowerPoint and Word, SQL, MSSQL Server, .Net, Lotus Notes,

Lawson,AS400

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