Quality Assurance Software
Resume:
Kimberly Ford
**** ******** **., ******, ** *****
***.******@*****.***
Analyst
Summary of Qualifications: Accomplished Analyst experienced in all phases of project
requirements and working closely with customers to collect/understand business,
functional, and technical requirements. Always interested in continuous improvement
of business processes and making optimum use of system functionality. Excellent
communicator with good interpersonal skills and ability to consult effectively with
colleagues, management and clients. Ability to work collaboratively with business
leaders to align technology and processes. Results-oriented self-starter, problem
solver and decision maker. Quick learner with very short learning curves. A
strategic-minded professional who can deliver industry-specific counsel and
integrated end-to-end solutions. Deep industry expertise and extensive experience in
strategizing and implementing business change.
Employment History
2010-Present
Client - Stater Bros. Markets - San Bernardino, CA
Role - Jr. Programmer/ Analyst
Technology - ASP.NET, HTML, Web Forms, Active Directory, Visual Studio, Adobe CS5,
Kentico CMS, SQL
Gather user-requirements and draft project documentation that contain functional,
technical requirements, feasibility studies, and fit/gap analysis. Work with
stakeholders to meet their desired by providing wireframes and process workflows
that support new application processes and streamline and /or automate existing
procedures.
Conducts manual and web based enterprise testing of applications. Work with the
development teams to document technical requirements, use cases, test cases, and
test plans. Track projects, including delivering new development, defects and
maintenance tasks throughout the entire project lifecycle.
Develops and executes test plans to validate the quality level of software under
development. Work closely with Business Analysis, Product Design and Software
Engineering teams as functional/design specifications are designed and developed.
Involved with enhancements at every level throughout the entire system and software
enhancement development life cycle, designing initial testing requirements, writing,
communicating and verifying test execution using SCRUM and JAD.
Executes and reports on planned tests, manages defects and regression tests software
fixes for new and existing products. Knowledgeable of Quality Assurance manual and
automation testing techniques. Writes User Acceptance Tests (UAT), and conducts
final reviews to ensure end user satisfaction and meet project milestones.
Plan, design, develop, code, support and conduct unit testing to meet web site
specifications. Consult with end users and peers to analyze requirements, problems,
and processes, evaluate alternatives and specify preferred solutions. Create
technical and user documentation.
Develop relational database triggers, stored procedures, look-up functions and
packages using SQL. Create and develop training plans and train users on new
application functionality. Provide on-going application software system support for
production applications. Responsible for providing support on converting project
specifications and procedures to detailed logical flow charts.
Integrate applications and tools purchased from third parties. Analyze and recommend
improvements to existing policies and procedures. Wrote code for maintenance updates
to company website. Use of multiple modeling tools to design new web pages and
format content.
2007-2010
Client - Automatic Data Processing - San Dimas, CA
Role - I.T. Business Analyst
Technology - SQL, Access, Mainframe, AS400, Excel, SAP, UML, XML, Crystal Reports
Led multiple projects to provide detailed functional input into the design and
development of software applications that meet or exceed customer (end user)
requirements in the areas of usability and functionality. Including SAP, Funds
Tracking System (FTS), Issue Trak, and other configurable software programs.
Prepared comprehensive documentation including Test Plans, Functional, Technical
Specifications, Fit/Gap analysis and Feasibility Studies used in the development and
testing of product fixes and enhancements. Defined and communicated detailed
functional requirements.
Worked with Development, Quality Assurance and other internal groups to ensure the
on-time delivery of projects. Offered user-oriented, subject matter expertise (SME)
input into the design and development of product features and fixes. Developed
functional requirements and designed specifications for new application features.
Researched, recorded and suggested corrections to functional product deficiencies.
Proposed product enhancements to increase the usability and functionality of
products. Served as a focal point for roll-out communications by providing internal
training to support associates, account managers and beta client personnel on
release features.
Communicated new product features/pre-release knowledge to associates who needed
such information to fulfill their business responsibilities. Reviewed and provided
input to the testing process and Quality Assurance test plans. Maintained currency
of skills as related to industry needs, trends and forecasts.
Wrote, maintained, and audited data queries on mainframe and SQL databases. Acted as
the Payroll functional subject matter expert within the division with regards to
making functional product implementations decisions, representing and communicating
the needs of diverse client requirements.
Assigned ERP projects on an as needed basis. Created Business Requirements and Use
Cases with UML that were needed to implement process improvements. Conducted risk
engineering to derive and execute action plans on time. Wrote correspondence to
relate changes in tax legislation on a local, state, and federal level.
Validated system configuration to correctly accommodate the previous referenced
changes in laws. Participated in production schedule meetings to prioritize payroll
processing by pay segments and regions. Automated manual reporting process to
enhance productivity deliverables.
2005-2007
Client - Automatic Data Processing - San Dimas, CA
Role - Quality Assurance Engineer
Technology - SAP FICO, R/3 modules, Mainframe, AS400, Visual Basic, Project, Adobe
Creative Suite 5, MS Access, Java, IIS Configuration
Create unit tests and regression tests, preferably on top of a continuous
integration framework. Develop and test next generation payroll automation and
analytics functionality. Implementation of new ADP unit tests for a highly flexible
workflow automation system.
Develop UI tests for new and existing application functionality and continue to
enhance test-driven-development (TDD). Performed software upgrades for Wage
Garnishment, Worker's Compensation and stand-alone Garnishment payroll products.
Converted legacy system data to SAP R/3 software platform. Executed multiple
software development life cycles.
Implemented testing processes, tools and systems, testing methodologies and best
practices. Worked with Agile product development teams to ensure that ADP products
met and exceeded quality requirements. Conducted manual, automated and regression
testing on a variety of client/server and web applications relating to legislation
changes in local and state taxes using SQL code.
Ensured that all necessary tools, processes and information were effective in
testing the implementations of our products. Developed test plans and strategies.
Translated stories, business and technical requirements into test cases. Performed
regression tests. Maintained custom test frameworks, code level unit tests and all
other automated test scripts.
Created schedules and tracking tasks. Participated in software design reviews,
providing feedback on all aspects of software development documentation, from
product requirements to technical and functional specifications. Mentored other team
members in unit, manual and automated testing, and provided project risk
assessments. Ran automated tests and performed manual functional testing.
Defined and developed performance test plans; executed performance, loaded and
stress tested on large scale client applications. Identified performance bottlenecks
and recommended ongoing performance optimizations. Reported and validated defects
and code coverage in software driving all open issues to closure.
2001-2005
Client - Automatic Data Processing - San Dimas, CA
Role - Client Service Representative
Technology - ADP, TOPS, TLB, Clarify
Received and promptly resolved client inquiries concerning payroll, accounting, and
filing and delivery questions. Reran payrolls and reports as needed to insure 100%
accuracy. Effectively executed inbound and outbound client communications with
quality in accordance with standard ADP call strategies and regional expectations
(talk-time, hold time etc.).
Performed routine research and executed corrective action on client issues and
questions concerning product or ADP services. Assumed ownership for inquiries made
by the client until such time the issue is dispatched to another ADP service entity.
Utilized a client relationship management system (Clarify) to document client
interaction including resolutions and required follow-up.
Maintained all company and employee master-file and scheduled information as
directed by the client. Scheduled and processed any special quarter/year-end
adjustments; followed standard procedures for processing adjustment payrolls to
ensure clients receive correct quarter/year-end reports and W-2s.
Researched, tracked and resolved amendment processing using internal systems and
coordinating with internal subject matter experts. Provided on-going training to
clients to ensure client satisfaction; including proactively educating clients in
proper payroll reporting techniques in an effort to optimize payroll accuracy.
Researched and resolved money movement issues through the use of TOPS and available
resources.
Adhered to ADP policies and procedures in an effort to minimize financial risk to
ADP. Kept up-to-date and proficient on new product enhancements and changes via
in-house training, seminars, documentation, etc. Participated in training programs
designed to enhance service skills. Maintained Technical Lost Business (TLB) and
processed Lost Account reports. Ensured accuracy in the coding of hard losses.
Processed new sales orders for additional features and services.
1997-2001
Client - Automatic Data Processing - Diamond Bar, CA
Role - Benefit Charge Audit Specialist
Processed unemployment compensation reports and premium payments for complex
clients. Performed trend analysis and issue resolution on client's behalf. Worked as
an advocate for the client while resolving issues with carriers. Worked with clients
carriers to ensure enrollments and premiums are processed in an accurate and timely
manner. Partnered with clients and strived to provide World Class Service in all
interactions.
Compiled client enrollment data for complex clients, researched and resolved all
errors, missing records and discrepancies directly with client. Sent finalized
enrollment reports to carriers. Calculated and processed client premium
disbursements to carriers. Sent reports to clients and carriers, then research and
resolve any discrepancies. Utilized established timelines to ensure accuracy and
quality. Tracked, logged and reported statistical information regarding processing.
Accurately stored information in an established location in preparation for SAS 70
audits. Worked with clients, carriers and other departments/regions to ensure
contractual and legal obligations are met. Ensured clients enrollment data and
premium payments were accurately processed. Acted as an advocate on the clients'
behalf, resolving issues and discrepancies. Monitored trends regarding enrollment
and premium payments, identifying and resolving issues that will negatively impact
ADP and/or the client.
Analyzed enrollment and premium data at both a client and a plan level, making
recommendations and adjustments as necessary to correct any issues. Resolved issues
that may arise, and worked as a catalyst to ensure the process was moving forward.
Complied with established department guidelines to pass quarterly, yearly and
Sarbanes-Oxley audits.
Education
BS, Information Technology - University of Phoenix - 2007
MS, Computer Science - University of Phoenix - Currently Attending
Contact this candidate