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Quality Assurance Software

Rialto, California, 92377, United States
March 09, 2011

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Kimberly Ford

**** ******** **., ******, ** *****

909-***-**** h

909-***-**** c


Summary of Qualifications: Accomplished Analyst experienced in all phases of project

requirements and working closely with customers to collect/understand business,

functional, and technical requirements. Always interested in continuous improvement

of business processes and making optimum use of system functionality. Excellent

communicator with good interpersonal skills and ability to consult effectively with

colleagues, management and clients. Ability to work collaboratively with business

leaders to align technology and processes. Results-oriented self-starter, problem

solver and decision maker. Quick learner with very short learning curves. A

strategic-minded professional who can deliver industry-specific counsel and

integrated end-to-end solutions. Deep industry expertise and extensive experience in

strategizing and implementing business change.

Employment History


Client - Stater Bros. Markets - San Bernardino, CA

Role - Jr. Programmer/ Analyst

Technology - ASP.NET, HTML, Web Forms, Active Directory, Visual Studio, Adobe CS5,

Kentico CMS, SQL

Gather user-requirements and draft project documentation that contain functional,

technical requirements, feasibility studies, and fit/gap analysis. Work with

stakeholders to meet their desired by providing wireframes and process workflows

that support new application processes and streamline and /or automate existing


Conducts manual and web based enterprise testing of applications. Work with the

development teams to document technical requirements, use cases, test cases, and

test plans. Track projects, including delivering new development, defects and

maintenance tasks throughout the entire project lifecycle.

Develops and executes test plans to validate the quality level of software under

development. Work closely with Business Analysis, Product Design and Software

Engineering teams as functional/design specifications are designed and developed.

Involved with enhancements at every level throughout the entire system and software

enhancement development life cycle, designing initial testing requirements, writing,

communicating and verifying test execution using SCRUM and JAD.

Executes and reports on planned tests, manages defects and regression tests software

fixes for new and existing products. Knowledgeable of Quality Assurance manual and

automation testing techniques. Writes User Acceptance Tests (UAT), and conducts

final reviews to ensure end user satisfaction and meet project milestones.

Plan, design, develop, code, support and conduct unit testing to meet web site

specifications. Consult with end users and peers to analyze requirements, problems,

and processes, evaluate alternatives and specify preferred solutions. Create

technical and user documentation.

Develop relational database triggers, stored procedures, look-up functions and

packages using SQL. Create and develop training plans and train users on new

application functionality. Provide on-going application software system support for

production applications. Responsible for providing support on converting project

specifications and procedures to detailed logical flow charts.

Integrate applications and tools purchased from third parties. Analyze and recommend

improvements to existing policies and procedures. Wrote code for maintenance updates

to company website. Use of multiple modeling tools to design new web pages and

format content.


Client - Automatic Data Processing - San Dimas, CA

Role - I.T. Business Analyst

Technology - SQL, Access, Mainframe, AS400, Excel, SAP, UML, XML, Crystal Reports

Led multiple projects to provide detailed functional input into the design and

development of software applications that meet or exceed customer (end user)

requirements in the areas of usability and functionality. Including SAP, Funds

Tracking System (FTS), Issue Trak, and other configurable software programs.

Prepared comprehensive documentation including Test Plans, Functional, Technical

Specifications, Fit/Gap analysis and Feasibility Studies used in the development and

testing of product fixes and enhancements. Defined and communicated detailed

functional requirements.

Worked with Development, Quality Assurance and other internal groups to ensure the

on-time delivery of projects. Offered user-oriented, subject matter expertise (SME)

input into the design and development of product features and fixes. Developed

functional requirements and designed specifications for new application features.

Researched, recorded and suggested corrections to functional product deficiencies.

Proposed product enhancements to increase the usability and functionality of

products. Served as a focal point for roll-out communications by providing internal

training to support associates, account managers and beta client personnel on

release features.

Communicated new product features/pre-release knowledge to associates who needed

such information to fulfill their business responsibilities. Reviewed and provided

input to the testing process and Quality Assurance test plans. Maintained currency

of skills as related to industry needs, trends and forecasts.

Wrote, maintained, and audited data queries on mainframe and SQL databases. Acted as

the Payroll functional subject matter expert within the division with regards to

making functional product implementations decisions, representing and communicating

the needs of diverse client requirements.

Assigned ERP projects on an as needed basis. Created Business Requirements and Use

Cases with UML that were needed to implement process improvements. Conducted risk

engineering to derive and execute action plans on time. Wrote correspondence to

relate changes in tax legislation on a local, state, and federal level.

Validated system configuration to correctly accommodate the previous referenced

changes in laws. Participated in production schedule meetings to prioritize payroll

processing by pay segments and regions. Automated manual reporting process to

enhance productivity deliverables.


Client - Automatic Data Processing - San Dimas, CA

Role - Quality Assurance Engineer

Technology - SAP FICO, R/3 modules, Mainframe, AS400, Visual Basic, Project, Adobe

Creative Suite 5, MS Access, Java, IIS Configuration

Create unit tests and regression tests, preferably on top of a continuous

integration framework. Develop and test next generation payroll automation and

analytics functionality. Implementation of new ADP unit tests for a highly flexible

workflow automation system.

Develop UI tests for new and existing application functionality and continue to

enhance test-driven-development (TDD). Performed software upgrades for Wage

Garnishment, Worker's Compensation and stand-alone Garnishment payroll products.

Converted legacy system data to SAP R/3 software platform. Executed multiple

software development life cycles.

Implemented testing processes, tools and systems, testing methodologies and best

practices. Worked with Agile product development teams to ensure that ADP products

met and exceeded quality requirements. Conducted manual, automated and regression

testing on a variety of client/server and web applications relating to legislation

changes in local and state taxes using SQL code.

Ensured that all necessary tools, processes and information were effective in

testing the implementations of our products. Developed test plans and strategies.

Translated stories, business and technical requirements into test cases. Performed

regression tests. Maintained custom test frameworks, code level unit tests and all

other automated test scripts.

Created schedules and tracking tasks. Participated in software design reviews,

providing feedback on all aspects of software development documentation, from

product requirements to technical and functional specifications. Mentored other team

members in unit, manual and automated testing, and provided project risk

assessments. Ran automated tests and performed manual functional testing.

Defined and developed performance test plans; executed performance, loaded and

stress tested on large scale client applications. Identified performance bottlenecks

and recommended ongoing performance optimizations. Reported and validated defects

and code coverage in software driving all open issues to closure.


Client - Automatic Data Processing - San Dimas, CA

Role - Client Service Representative

Technology - ADP, TOPS, TLB, Clarify

Received and promptly resolved client inquiries concerning payroll, accounting, and

filing and delivery questions. Reran payrolls and reports as needed to insure 100%

accuracy. Effectively executed inbound and outbound client communications with

quality in accordance with standard ADP call strategies and regional expectations

(talk-time, hold time etc.).

Performed routine research and executed corrective action on client issues and

questions concerning product or ADP services. Assumed ownership for inquiries made

by the client until such time the issue is dispatched to another ADP service entity.

Utilized a client relationship management system (Clarify) to document client

interaction including resolutions and required follow-up.

Maintained all company and employee master-file and scheduled information as

directed by the client. Scheduled and processed any special quarter/year-end

adjustments; followed standard procedures for processing adjustment payrolls to

ensure clients receive correct quarter/year-end reports and W-2s.

Researched, tracked and resolved amendment processing using internal systems and

coordinating with internal subject matter experts. Provided on-going training to

clients to ensure client satisfaction; including proactively educating clients in

proper payroll reporting techniques in an effort to optimize payroll accuracy.

Researched and resolved money movement issues through the use of TOPS and available


Adhered to ADP policies and procedures in an effort to minimize financial risk to

ADP. Kept up-to-date and proficient on new product enhancements and changes via

in-house training, seminars, documentation, etc. Participated in training programs

designed to enhance service skills. Maintained Technical Lost Business (TLB) and

processed Lost Account reports. Ensured accuracy in the coding of hard losses.

Processed new sales orders for additional features and services.


Client - Automatic Data Processing - Diamond Bar, CA

Role - Benefit Charge Audit Specialist

Processed unemployment compensation reports and premium payments for complex

clients. Performed trend analysis and issue resolution on client's behalf. Worked as

an advocate for the client while resolving issues with carriers. Worked with clients

carriers to ensure enrollments and premiums are processed in an accurate and timely

manner. Partnered with clients and strived to provide World Class Service in all


Compiled client enrollment data for complex clients, researched and resolved all

errors, missing records and discrepancies directly with client. Sent finalized

enrollment reports to carriers. Calculated and processed client premium

disbursements to carriers. Sent reports to clients and carriers, then research and

resolve any discrepancies. Utilized established timelines to ensure accuracy and

quality. Tracked, logged and reported statistical information regarding processing.

Accurately stored information in an established location in preparation for SAS 70

audits. Worked with clients, carriers and other departments/regions to ensure

contractual and legal obligations are met. Ensured clients enrollment data and

premium payments were accurately processed. Acted as an advocate on the clients'

behalf, resolving issues and discrepancies. Monitored trends regarding enrollment

and premium payments, identifying and resolving issues that will negatively impact

ADP and/or the client.

Analyzed enrollment and premium data at both a client and a plan level, making

recommendations and adjustments as necessary to correct any issues. Resolved issues

that may arise, and worked as a catalyst to ensure the process was moving forward.

Complied with established department guidelines to pass quarterly, yearly and

Sarbanes-Oxley audits.


BS, Information Technology - University of Phoenix - 2007

MS, Computer Science - University of Phoenix - Currently Attending

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