Customer Service Manager

Sherri Rabenold

** ****** ***, ********* ** *****

610-***-****

********@*****.***

Work Experience:

Paychex, Norristown, PA 2008-Present

Client Service Representative

. Oversee all aspects of 117 client payrolls

. Process tax returns/amended returns as necessary

. Research and resolved penalty/discrepancy notices

. Garnishments, direct deposits, manual checks, etc

. Reconcile billing, tax and General Ledger issues

Bizzy Bees Professional Services, Pottstown PA 2005-

2008

Business Owner/Operations Manager

. Market for new business, follow up on leads, provide estimates

. Supervising of employees

. Negotiating/Purchasing of equipment

Draeger Medical, Telford, PA 2003-2005

Account Administrator (2/04 - 7/05) -

. Manage service contracts for the Southwest and West regions

. Provide renewal contracts

. Negotiate new contract terms

Quotations (8/03-2/04) -

. Generate new equipment quotes for customers

Customer Service Rep (3/03 - 8/03) -

. Worked with Independent and Authorized Service Organizations

. Resolve/escalate customer complaints and concerns

Education:

Certified Customer Service Specialist; International Customer Service

Association (ISCA) Rockhurst University (2004)

Associate Degree in Business Administration from Gwynedd-Mercy College

(2003)

Diploma (1990)

Volunteer Service:

Green Lane Ambulance 1992-1998

. Assistant Chief

. Paid Personnel Supervisor

. President of Fundraising Committee

Computer Skills:

Microsoft Word, Power Point, Excel, Outlook, Internet, E-mail

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Lotus Notes

References available upon request

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