Customer Service Project Manager

Jonathan Raleigh Smith **** Starlite Drive

West Jordan, Utah 84088

Cell: 801-***-****

Fax: 801-***-****

E-Mail: ************@**.***

Programs:

. Auto Desk

- Revit Architecture

- AutoCAD 2000-2010

- 3D Modeling

- 3D Rendering

- 2D Drawings

- AutoCAD R13, R14

. Microstation

. Punch Soft Architecture 3D Design Suite

. SAP 2000 (Structural Analysis Program)

. Microsoft Office Suite

- Microsoft Outlook

- Power Point

- Word

- Excel

- Publisher

. eQuest

. Com Check

. Res Check

. Basic HTML, XHTML

. Basic CSS

. Adobe Creative Design Suite

- Acrobat

- Photoshop

- InDesign

- Illustrator

. Current IBC

. ADA/ANSI standards

Skills:

. Joist & Deck Detailing

. Fire System Drawings

. Architectural Drawings

. Perspective Renderings

. Detail Oriented

. Multi-Tasker

. Self-Motivated

. Independent

. Energetic

. Customer Service oriented

. Problem Solving

. Team Player

. Artistic

. Supervising Employees

. Scheduling

. Marketing

. Project Management

. Inventory

. Ordering

. Setting Prices

. Quality Checking

. Shipping/Returns

. Internet Applications

. Technical Support

. Server Operations

. Technical writing

. PC and Mac

Building types:

. Retail/Mercantile - Creamery, Sandwich shops, Clothing Stores,

Sunglass Shops

. Maintenance Buildings - Garbage Facilities, Automotive Repair Centers,

. Office/Warehouse - Electrical supply, Distribution Centers, (Tilt

wall, Masonry Buildings, Curtain walls)

. Office Buildings - Professional offices, Training Facilities, Call

Centers, Recording and Digital Studios

. High End Residential - New Construction, Remodels

. Residential - Additions, New Construction, Remodels

. Assembly - Event Centers, Concert Halls, Auditoriums, Movie theaters,

Restaurants, Bars/Taverns

. Health Care - Medical offices, Surgical Rooms, Exams Offices,

Veterinary Clinics, Dental Offices

Experience:

Chris Layton and Associates Cottonwood Heights, Utah

May 2006 to Feb 2010

Project Manager

. Creating and executing schedules.

. Selecting colors, patterns, furniture and finishes with clients.

. Coordinate with design professionals to deliver project in a timely

and cost effective manner.

. Construct working plan documents complete with details and specs.

. Initiating communication and execution of design changes with

design professionals.

. Develop aesthetic plan documents for presentation to the clientele.

. Tracking Requests for Information (RFI) and Architectural

Supplemental Information (ASI) on assigned projects.

. Submitting and writing ASI to General Contractor and Design

Professionals

. Submitting drawings to the city

. Executing required changes per city review comments with written

response.

. Performing BOMA calculations.

. Checking plans for consistency and compliance with building codes.

. Troubleshooting basic PC and server issues.

. Maintaining office supplies and back-up server functions.

Dracon Enterprises, LLC West Jordan, Utah August 2006

to December 2008

Owner/Drafter

. Initiating contact between the client and the company.

. Constructing working plan documents.

. Maintaining client contact and customer service.

. Developing design concepts with the client.

. Recording and tracking of all accounts and assets.

. Provide estimates & quotes for services.

. Work with design consultants to provide packages and total services

of project. Creating and executing schedules.

. Coordinate with design professionals to deliver project in a timely

and cost effective manner.

. Construct working plan documents complete with details and specs.

. Initiating communication and execution of design changes with

design professionals.

. Develop aesthetic plan documents for presentation to the clientele.

. Tracking Requests for Information (RFI) and Architectural

Supplemental Information (ASI) on assigned projects.

. Submitting and writing ASI to General Contractor and Design

Professionals

. Submitting drawings to the city

. Executing required changes per city review comments with written

response.

. Checking plans for consistency and compliance with building codes.

. Steel Encounters Salt Lake City, Utah October 2004

to September 2006

Joist and Deck Detailer

. Detail shop drawings for steel trusses and deck.

. Calculating lengths and loads according to Architectural and

Engineered documents and project specifications.

. Creating Bills of Materials (BOM) for ordering and delivery.

. Track Requests for Information (RFI) and change orders on assigned

projects.

. Executing and coordinating design changes with Design

professionals.

. Coordinating Shop drawings with architect, engineers and detailers.

. Back check drawing for accuracy, quality control and code

compliance.

Mac's Hobbies and Crafts West Jordan, Utah August 1999

to October 2004

Head Framer

. Construct frames per customer orders.

. Assisting with framing design.

. Cutting mats to customer and industry specifications.

. Cataloging work and materials

. Executing orders in a timely manner under deadlines and production

quotas.

. Track and store customer orders until pick-up.

. Maintaining inventory for all orders.

. Setting pricing based on costs, industry standards and market

research.

. Coordinating with management for marketing.

. Providing outstanding customer service including conflict

resolution.

. Communicating with suppliers to ensure order accuracy and delivery.

. Previewing new products and materials to establish marketability

Certificates and Training:

Drafting Certificate 1998 Accredited by

Utah Office of Education

Interior Design Skills A Certificate 1998

Accredited by Utah Office of Education

TSA National Participant 1998 June 20-24

Pittsburgh Pennsylvania

Revit Basic Certification 2008 Accredited by

Auto Desk.

Education:

Full Sail University - online Orlando, Florida Web Design 2010-

Currently Enrolled

Salt Lake Community College Taylorsville, Utah Architecture

Attended from 2001-2004

. Bingham High School South Jordan, Utah Art &

Architecture Graduated in 1998

.

Contact this candidate