Customer Service Representative
Resume:
Lysa Gianacopolis
*** ****** ****** ****** ** ***54
*************@*****.***
OBJECTIVE:
Office staff position utilizing excellent communication and office skills, outstanding customer service and
superior organizational skills.
SUMMARY OF QUALIFICATIONS:
10 plus years customer service experience involving high level of public contact. Excellent customer
relations skills. Extremely dedicated to job and customers. Learn new materials and procedures quickly
and efficiently. Self disciplined, Motivated Works well alone or as a member of a team.
PROFESSIONAL EXPERIENCE:
Millipore/EMD Millipore Corp.- Billerica, Ma 2008-2011 Government Credit and Collections
Specialist
Lotus Notes,Excel spread sheets,Oracle i11
Able to read and understand government contracts
and enter them within Wide area work flow database for payment.
Respond to customer inquiries and resolve issues quickly, competently and professionally.
Investigate, process, and record lost or damaged orders, non-product complaints, credit and/or rebill
requests.
Research and maintain customer account information within appropriate systems.
Adapt quickly to frequently changing applications and departmental and divisional policies and
procedures.
Demonstrate reliable attendance and adhere to scheduled work hours
Interact extensively in a team environment with peers, supervisors and managers to assist one another
with orders and information.
Interface with supporting departments including Technical Service, Finance, Distribution and Sales.
Demonstrate strong interpersonal communication and written skills, proactive problem-solving skills, and
the ability to multi-task effectively.
Highly motivated and organized, with attention to prioritizing incoming tasks.
Stevens Business Service, Lowell Ma 2006-2008 Customer Service Collection Representative
Manage high volume, multiple line phone system.
Incoming/outgoing high volume collection calls.
Conducted daily billing and closing procedures.
Received payments by check, credit cards.
Computed and recorded all of transactions.
Dealt with Lexis Nexis, Reflection
H&R Block, Lowell MA Customer Service Representative / Receptionist - 2006-seasonal
Handled all customer relations; new client registration, scheduling of appointments.
Administered all record keeping and file organization tasks.
Proactive tele marketing; contacted prospects & previous customer base to build current clientele.
Managed high volume, multiple line phone system.
Greeted customers and provided initial documentation paperwork, customer service and problem
resolution.
Labor Ready, Lowell MA Customer Service Representative - 2006-2007
Assisted new applicants with employment process, answered questions and qualified potential employees
for eligibility to work.
Administered the safety quiz to potential employees. Assisted with dispatch. Prepared work tickets.
Reviewed the sign-in sheet, collected advance slips, distributed safety equipment, selected employees for
job assignments, communicated job assignments and directed employees to the job site location. Helped
resolve temporary employee questions or complaints as needed.
Inputted, maintained and followed-up on accounts receivable. Processed credit applications.
Made collection calls to customers. Conducted daily billing and closing procedures.
Called existing customers to generate repeat sales. Call prospective customers to set sales appointments.
M.A.T. Landscape Contracting, Lowell MA Bookkeeper -1999 – 2006
Recorded financial transactions and account information to keep records up-to-date.
Computed information such as amount due and balances for accounts receivables/ payable.
Checked updated records verifying correct calculations. Fixed or marked errors.
Prepared reports & tables that showed money received and spent, expenses and profit & loss.
Provided information about services and prices to prospective clients. Handled all customer service
issues.
Education:
Shawsheen Valley Technical Vocational High School, Billerica, MA
References:
Furnished upon request.
Contact this candidate