Sales Customer Service
Resume:
JONI PHILLIPS
Leawood KS *****
****.**********@*****.***
Marketing, Sales & Business Development Manager
Expertise in Customer Presentation, Negotiations, Sales Closings,
Competitive Positioning
Creative, dynamic, confident and high-performance Executive with 13
years' experience building new markets, driving revenue growth and
improving competitive market positioning. Award winning producer with
outstanding presentation communication, negotiations and closing
skills.
New Product Sales New Market Development
Large & Key Account Management Business Planning and Forecasting
New Business Development Product Line Management
Relationship Sales Profit and Loss Management
New Product Launch Sales Training and Team Leadership
Professional Experience
Marketing, Sales & Business Development Manager, 2008 - 2010
CONSULT GROUP, LLC (A Health Care Management Company) - Shawnee, Kansas
Developed and initiated a marketing plan to enhance long-term existing
relationships, build new and meaningful customer relationships and enhanced
the image of the company. Played an instrumental role in increasing
revenue and improving overall customer satisfaction. Developed
relationships will key decision makers and was highly successful in
converting those relationships into results. Successfully developed new
markets, leading to substantial growth for the company.
Selected Contributions:
V Authored, implemented and monitored a new marketing plan resulting in
revenue increasing by 150%.
V Developed internal policy and procedures for Business Development
initiatives including the creation of a 90-day marketing plan, needs
assessment and SWOT analysis.
V Actively participated in community events, Chamber of Commerce and
industry trade shows to increase brand awareness of the company.
V Established a loyal referral base in less than 6 months through
consistent follow-through, compassionate care towards patients and
family members and commitment to customer service.
V Developed an internal customer service initiative to better service a
diverse range of clients.
V Provided strong organizational leadership and direction resulting in
greater employee satisfaction and increased work production.
V Transitioned the business from a local to a regional model resulting
in increased market territory.
V Contributed to the increase of the company valuation by 50% as the
result of sound financial and operational management.
INDEPENDENT SALES AGENT, 1997 - 2008
Commercial/Residential Insurance Markets - Olathe, KS
Developed and implemented a business plan to develop a business from ground
floor to current high-volume book of business in the competitive world of
financial / insurance services. Market, sell, and promote a multi-product
line of commercial insurance products in Midwest regional territory.
Develop business relationships with a broad array of commercial accounts to
include small entrepreneurial, mid-sized and large-scale entities, as well
as affluent individual client-base. Achieved success in three ways:
focusing on high retention; networking, and earning client referrals.
Consistently responsive to customer needs; follow-through; and honor my
word.
Selected Contributions:
V Developed a business from scratch to 2.4 million dollars in 5 years.
V Created a strong network of referrals, from personal to business,
through relationship sales, new product line introduction and cold
calls.
V Maintained and continued to grow business as a result of customer
service, networking and retention of customers.
V Successful in marketing to large commercial clients as a result of my
confidence and knowledge of the product.
V Managed a staff of 4 of outside sales representative. Coached and
trained employees on techniques of selling, cross-selling, maintaining
book of business, etc.
Awards and Accolades
. Recipient of "Life Diamond" Award for Peak Performance Sales Success -
7X winner.
. Consistently ranked in Top 10% of 4,000 member national sales force,
1997 to 2008.
. Named "All American" Award Winner for Outstanding Sales Achievements -
10X winner.
. Achieved "District Agent of the Year" for superior sales production
levels - 4X winner.
. Top-ranked "State Agent of the Month" numerous occasions during sales
career. - 11X.
. Earned "Business Key Award" for outstanding commercial sales levels -
8X winner.
Education & Interest
. Bachelor of Science Nursing (BSN) - Grand View College, Des Moines,
IA, 1996
. Masters of Business Administration - Baker University, Baldwin, KS,
2012
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