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Sales Customer Service

Location:
Leawood, Kansas, 66206, United States
Posted:
March 09, 2011

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JONI PHILLIPS

**** ****** ****

Leawood KS *****

(913) ***-****

abhriy@r.postjobfree.com

Marketing, Sales & Business Development Manager

Expertise in Customer Presentation, Negotiations, Sales Closings,

Competitive Positioning

Creative, dynamic, confident and high-performance Executive with 13

years' experience building new markets, driving revenue growth and

improving competitive market positioning. Award winning producer with

outstanding presentation communication, negotiations and closing

skills.

New Product Sales New Market Development

Large & Key Account Management Business Planning and Forecasting

New Business Development Product Line Management

Relationship Sales Profit and Loss Management

New Product Launch Sales Training and Team Leadership

Professional Experience

Marketing, Sales & Business Development Manager, 2008 - 2010

CONSULT GROUP, LLC (A Health Care Management Company) - Shawnee, Kansas

Developed and initiated a marketing plan to enhance long-term existing

relationships, build new and meaningful customer relationships and enhanced

the image of the company. Played an instrumental role in increasing

revenue and improving overall customer satisfaction. Developed

relationships will key decision makers and was highly successful in

converting those relationships into results. Successfully developed new

markets, leading to substantial growth for the company.

Selected Contributions:

V Authored, implemented and monitored a new marketing plan resulting in

revenue increasing by 150%.

V Developed internal policy and procedures for Business Development

initiatives including the creation of a 90-day marketing plan, needs

assessment and SWOT analysis.

V Actively participated in community events, Chamber of Commerce and

industry trade shows to increase brand awareness of the company.

V Established a loyal referral base in less than 6 months through

consistent follow-through, compassionate care towards patients and

family members and commitment to customer service.

V Developed an internal customer service initiative to better service a

diverse range of clients.

V Provided strong organizational leadership and direction resulting in

greater employee satisfaction and increased work production.

V Transitioned the business from a local to a regional model resulting

in increased market territory.

V Contributed to the increase of the company valuation by 50% as the

result of sound financial and operational management.

INDEPENDENT SALES AGENT, 1997 - 2008

Commercial/Residential Insurance Markets - Olathe, KS

Developed and implemented a business plan to develop a business from ground

floor to current high-volume book of business in the competitive world of

financial / insurance services. Market, sell, and promote a multi-product

line of commercial insurance products in Midwest regional territory.

Develop business relationships with a broad array of commercial accounts to

include small entrepreneurial, mid-sized and large-scale entities, as well

as affluent individual client-base. Achieved success in three ways:

focusing on high retention; networking, and earning client referrals.

Consistently responsive to customer needs; follow-through; and honor my

word.

Selected Contributions:

V Developed a business from scratch to 2.4 million dollars in 5 years.

V Created a strong network of referrals, from personal to business,

through relationship sales, new product line introduction and cold

calls.

V Maintained and continued to grow business as a result of customer

service, networking and retention of customers.

V Successful in marketing to large commercial clients as a result of my

confidence and knowledge of the product.

V Managed a staff of 4 of outside sales representative. Coached and

trained employees on techniques of selling, cross-selling, maintaining

book of business, etc.

Awards and Accolades

. Recipient of "Life Diamond" Award for Peak Performance Sales Success -

7X winner.

. Consistently ranked in Top 10% of 4,000 member national sales force,

1997 to 2008.

. Named "All American" Award Winner for Outstanding Sales Achievements -

10X winner.

. Achieved "District Agent of the Year" for superior sales production

levels - 4X winner.

. Top-ranked "State Agent of the Month" numerous occasions during sales

career. - 11X.

. Earned "Business Key Award" for outstanding commercial sales levels -

8X winner.

Education & Interest

. Bachelor of Science Nursing (BSN) - Grand View College, Des Moines,

IA, 1996

. Masters of Business Administration - Baker University, Baldwin, KS,

2012



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