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Project Manager Engineer

Location:
Tarpon Springs, Florida, 34688, United States
Posted:
March 09, 2011

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**** L. *******

Tampa, FL

Phone: 813-***-****

Email: *********@*****.***

HIGHLIGHTS OF QUALIFICATIONS

. Extensive experience in Implementing Windows 2000/2003 Network

Infrastructure - Multiple Servers and Workstations.

. In-depth knowledge configuring Windows 2000/2003 Server Active

Directory Services, DNS, DHCP TCP/IP, HTTP, FTP

. Extensive background in installing, implementing, troubleshooting and

maintaining Windows XP/2000/98 Client networks.

. 3 years acquiring In-depth knowledge in Internet Marketing and Website

Design, integrating SEO and SEM strategies.

. Extremely organized and resourceful with excellent communication

skills and a wide range of abilities.

. Ability to analyze problems and recommend enhancements and solutions.

EDUCATIONAL AND PROFESSIONAL DEVELOPMENT

Electrical Engineering - University of South Florida

A.A. Electrical/Electronics Engineering - Hillsborough Community

College

A+ Certification

RELEVANT EXPERIENCE AND ACCOMPLISHMENTS

Modis, Inc./JP Morgan Chase (Financial Services) - Help Desk Analyst Feb

2010 - Jan 2011

. Call Center helpdesk support in a mult-discipline environment.

. Provide hardware and software technical support for all of Chase

employees and 3rd Party Vendors.

. Supported services include - Lotus Notes, VPN, Remote Assistance,

Blackberry, Internet Explorer, Printers

Humana, Inc. (HealthCare Plans) - Help Desk Analyst/ Technical Operations

Support Tier I, II and III Jan 2006 - May 2008

. Provided desktop/phone support for a 150+ user environment solving

issues steming from simple monitor replacement to network analysis and

troubleshooting.

. Deployed massive imaging project containing Windows XP2 operating

system and installation and configuration of specialized software

utilizing Symantec GhostCast Server software.

. All helpdesk issues were generated using Kemma's Bridgetrak Helpdesk

Support database software that we monitored throughout the work day.

. Principal Lead in the Active Directory (AD) conversion project for the

Tampa site. Additionally, modified AD implementation guide for user

specific conversion.

. Utilized Lotus Notes email system and also provided technical support

for issues regarding Lotus Notes at all levels

Arcadian Design (Environmentally Conscious Products and Services) - Systems

Integration Consultant 2004 - 2005

. Installed and Configured Veritas Backup software on Windows 2000

Server.

. Maintained client/server environment

. Implemented ACT! Contact Management software.

. Redesigned Windows 2000 Server, Domain and Security Configuration

. Reconfigured Active Directory, DNS, DHCP (full scope and IP addressing

scheme),TCP/IP, SNMP, SMTP, FTP, TFTP, RTP,HTTP, PPTP.

. Linksys Router Configuration for LAN and Wireless

. Setup WEP Security on Linksys Router

Harwood Consulting, Inc. (Accounting Software Sales and Services) - Systems

Integration Consultant 2000 - 2004

. Implemented and Redesigned company's Windows 2000/2003 Network

Infrastructure - Multiple Servers and Workstations.

. Configured Windows 2000/2003 Server Active Directory Services, DNS,

DHCP (full scope and IP addressing scheme), TCP/IP, SNMP, SMTP, FTP,

TFTP, RTP,HTTP, PPTP.

. Installed and Configured MS Exchange 2000 Server with integration to

MS Outlook 2000

. Setup and Installed Microsoft Terminal Services Server 2000/2003 with

Remote Desktop Implementation.

. Installed and Configured RightFAX Software integrated with TruFax dual

line Fax Server Board w/interfacing and integrating into MS Exchange

2000 client/server environment.

. Setup and Configured DSL LAN/WAN Routers (Watchguard SOHO and

Netgear).

. Complete Enterprise level Backup system utilizing Veritas Backup Exec.

Mastercut Tool Corp. (Tooling Manufacturer) - Director of Integrated

Systems 2000 - 2001

. Setup accounts with various vendors for computer hardware/software

procurement.

. Streamlined and Automated Laser Marking process providing extensive

cost savings over manual methods.

. Implemented complex Windows 2000 Network Infrastructure - Multiple

Servers and Workstations.

. Extensive Hardware and Software migration.

. Converted NT 4.0 Servers and Workstations to Windows 2000

Servers/Workstations environment facilitated in a Rackmount

structure.

. All Servers and Rackmount cabinet/chassis were built and assembled

part by part.

. Servers utilized Intel's SR2100 Rackmount chassis, STL2 dual processor

motherboard at 1GHz each, 1GB Ethernet NIC and mirroring 2 IBM U160

18.2GB hard drives.

. Configured and Implement Watchguard ADSL Router, HP Procurve 24-Port

10/100 Autosyncing Hub with 2 1GB Media Transceiver ports for a

gigabit backbone environment.

Symanski & McKnight (Certified Public Accounting Firm) - Systems

Integration Consultant 1997 - 2009

. Implemented complete Windows 2000/2003 Network Infrastructure -

Multiple Servers and Workstations.

. Configured Windows 2000/2003 Server Active Directory Services, DNS,

DHCP (full scope and IP addressing scheme), TCP/IP, SNMP, SMTP, FTP,

TFTP, RTP,HTTP, PPTP.

. Installed and Configured MS Exchange 2000/2003 Server.

. Setup and Installed Microsoft Terminal Services Server 2000/2003 with

Remote Desktop Implementation.

. Complete Enterprise level Backup system utilizing Veritas Backup Exec.

. Established Enterprise AntiVirus/AntiSpam Windows 2003 Server

utilizing AVG Network AntiVirus Software

. Implemented and Configured SonicWall TZ180 VPN/Firewall Router with

WPA-PSK Security and with Wireless Guest Services activation for

internet only access.

. Designed Symanski & McKnight's website.

Tech Data Corporation (PC Hardware/Software Wholesaler and Distributor) -

Technical Support Engineer 1996 - 1997

. Extensive experience in a Technical Call Center environment providing

Level I&II Help Desk Support.

. Elected Training Committee Coordinator for Pre-Sales department and

Hardware Lab Development Coordinator.

Metal Industries, Inc. (HVAC Manufacturer) - Project Manager/ Electrical

Design Engineer 1995 - 1996

. Project Manager and Principal Engineer for the Engineering,

Manufacturing and Production of company's Electric Heat and Air

Terminal Heater product lines.

. Other primary duties included: Rewriting the Electric Heat program

(using Clipper 5.1) which generated schematic wiring diagrams,

invoices, manufacturing procedures, mechanical drawings and inventory

control.

. Provided technical instruction on the Electric Heat and Air Terminal

Heater products at company sponsored national sales training seminars

. Appointed liaison for Underwriters Laboratory correspondence.

Decade Computer Services (Hardware/Software Services Company) - Branch

Manager/Field Service Engineer 1994 - 1995

. Governed the greater Central Florida area providing sales, service,

installation and repair of PC systems, Micro-Mini computers (DEC Micro-

Vax) and their respected peripherals.

. Responsible for maintaining records of each service call, mileage and

various expenses.

. Extended duties required maintaining public relations with customers

and marketing for new business.

Charles J. Givens Organization (Customer Service and Telesales Marketing

Company) - Network Systems Specialist 1994

Lead Technical Specialist troubleshooting, repairing and maintenance

of all company's PCs and peripherals and their Novell LAN network at

all 7 locations throughout Central Florida.

Managed training for all department supervisors and managers on toner

cartridges replacement and maintenance on their specific laser

printer.

Created a separate printer repair service department.



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