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Project Customer Service

Location:
Alpharetta, Georgia, 30022, United States
Posted:
March 09, 2011

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****** *****

**** ****** ***** **, #** ( Alpharetta, GA 30022 ( (404) ***-**** (

***********@*****.***

Project Management Consultant - PMP, Six Sigma

Solutions-focused management professional with 8+ years' experience in

large enterprise application projects for clients across diverse

industries. Exceptional at breaking down projects into tactical plans and

processes to deliver high-performance solutions for enterprise and real-

time business implementation systems. Highly effective leveraging key

relationships, resources, and Six Sigma methodologies to test, debug, and

fine tune applications for maximum performance. Demonstrated ability to

satisfy application issues through analysis and problem resolution.

Outstanding interpersonal communication skills; interface effectively with

management, staff, peers, and users. Six Sigma Black Belt, PMP

Certification training.

Core Leadership Competencies

Project Coordination & Application Performance & Fine

Execution Tuning

Application Testing Solution Design & Deployment

Strategies

Project Team Six-Sigma Based Project

Collaboration Methodologies

Professional Experience

IBM - Chicago, IL Aug 2010 -

Current

Test Manager

Senior test practitioner with experience in leading large test teams.

Translate customer requirements into formal agreements and plans to

culminate in customer acceptance of results, or have acceptance in the

targeted market, while meeting business objectives. I am responsible for

development and signoff of the Test Strategy for the solution and

coordinating all test activities within the project. I am responsible for

planning the test activities and delivering the test project on time and

within budget while meeting all quality objectives. Other responsibilities

include development and sign off of the Master Test Plan and other Detailed

Test Plans, building the team, managing people and managing the

relationship with other teams on the project. I am also responsible for

defining and executing on defect management processes, monitoring and

communicating the test project status, resolving the test project issues,

and ensuring effective test process improvement feedback.

Acxiom - Chicago, IL Jul 2010 - Aug

2010

Test Lead

Test Lead is a key member of the test team responsible for understanding

the customer and business requirements and translating it into test

methodologies and actions. Define test plans, deliverables and criteria for

acceptance; obtain approval of entry/exit criteria. Create testing reports,

monitor progress during each test to ensure that the solution is validated

and on time and that it meets or exceeds expectations. Manage defect

process, including escalation. Act as the primary point of contact for

project managers and test analysts. Work with the client delivery/project

team to ensure delivery of test activities.

Pricewaterhouse Coopers - ElPaso, TX Jan 2010 - Mar

2010

Senior Associate

Provided consulting leadership and support for a global management and

technology consulting firm. Collaborated with the functional leads to

address application testing and performance issues. Made recommendations in

fine tuning applications for maximum performance.

Customers Served: ElPaso Electric

Key Highlights

. Boosted performance for Oracle customer care and billing application by

formulating and implementing a test strategy to ensure application

operated at maximum efficiency and met performance benchmarks.

. Leveraged HP LoadRunner and Oracle JRockit Mission Control to diagnose

and rectify application performance issues and response times

BEARINGPOINT (former KPMG)- Atlanta, GA 2004 - 2009

Senior Project Consultant - Performance Testing & Tuning / Defect &

Issue Management

Provided consulting leadership and support for a Big 4 global management

and technology consulting firm. Collaborated with the functional leads to

address application testing and performance issues. Made recommendations in

fine tuning applications for maximum performance. Managed quality center

administration activities and setting up and execution of UAT and system

integration test scripts. Worked with development team to prioritize,

schedule, fix, and document defects and related resolution. Drafted

prevention plans to eliminate issue re-occurrences. Provided issue updates

and status to senior client management as well as client training.

Maintained UAT environment including automation testing tools to achieve

desired results.

Customers Served: Denver Water, Denver, CO / Florida Power & Light, Juno

Beach, FL / San Diego County, San Diego, CA / Hawaiian Telecom, Honolulu /

Cingular, Dallas, TX / Nextel, Herndon, VA

Key Highlights

. Boosted performance by 80% for a customer care and billing application by

formulating and implementing a test strategy to ensure application

operated at maximum efficiency and met performance benchmarks.

. Generated 150% improvement in application performance for a Nuclear Asset

Management Application by planning and coordinating performance testing

efforts to identify and resolve transaction bottlenecks prior to

application going live.

. Leveraged a Mercury Diagnostics J2EE application to diagnose and rectify

application performance issues and response times as part of implementing

a new integrated county property tax system.

. Served as part of defect management team in tracking and managing

application defects vital to ensuring minimal disruptions / downtime to

the client organization.

. Provided key support for a wholesale production support team responsible

for ensuring application performed flawlessly in processing ASR and LSR

orders per functional / customer requirements.

. Increased application performance by 90% by performing high-load testing

on various PeopleSoft applications (HR & Finance modules) to address

quality / performance issues vital to launching various applications in

production for a key client.

. Instrumental in deploying an OPUS application throughout the U.S. that

included identifying, analyzing, and driving resolution of performance

issues reported by retail stores.

. Successfully created price plans, SOCs, discounts, and billing

hierarchies as part implementing AMDOCS new releases.

T-MOBILE - Atlanta, GA 2002 - 2004

Specialist II

Served as an integral part of a WLNP (Wireless Network Portability) team

and related sub-team responsible for managing new product launches. Worked

closely with technical and non-technical personnel to address system

issues. Trained and mentored new team members. Ensured numbers' port-in

process was functioning with maximum performance.

Key Highlights

. Evaluated and fixed revenue leakage issues for various billing operations

as well as handled the flow and processing of CDR's/EDR's in production

environment.

. Planned and coordinated the testing and implementation of all bug fixes

in production supporting customer service and financial / accounting

modules.

Education

. B.S. in Computer Engineering, Auburn University, Auburn, AL

. Certifications: Six Sigma Black Belt / IBM Certified SOA Associate,

Completed PMP certification training

Honors

. Recipient of prestigious SILVER BEACON AWARD for Q4 quarter in 2008 at

BearingPoint.

. Recipient of prestigious SILVER BEACON AWARD for Q4 quarter in 2006 at

BearingPoint.

. Deans Honor Roll; Auburn University



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