Manager Customer Service

Robert M. Ramey

**** ******** **** - **********, ** 46112 - 317-***-**** -

******@*******.***

EDUCATION

Central Michigan University Mt.

Pleasant, MI

Master of Arts

Business Management Administration

Walsh College of Accountancy and Business Administration Troy,

MI

Bachelor of Accountancy

. Major in Accounting

Mowery Heating &Plumbing Brownsburg, IN

Warehouse - Delivery Driver September

8, 2010 - Present

. Delivery heating and A/C parts

. Stock the daily delivery of new parts

ArvinMeritor

Plainfield, IN

Senior Financial Analyst

March 2009 - November 2009

. Developed monthly cost performance tracking

reports and presented variances to Plant

Manager

. Facilitated the development and creation of

local Annual Operating Plan/Budget

. Perform month end closing

. Complete weekly and monthly labor efficiency

reports

. Completed 100% fixed asset audit

. Assisted in annual four wall physical inventory

Ford Motor Company

Senior Financial Analyst (Ford Customer Service

Evansville HVC) August 2003 - February 2009

. Launched and stabilized the facility's

financial controls, policies, and procedures

. Supervised one accountant

. Developed monthly cost performance tracking

reports and presented variances to Plant

Manager

. Completed month end closing, including

preparing accrual journal entries

. Performed monthly account reconciliations to

verify the accuracy of the balance sheet

accounts and correcting journal entries when

necessary

. Facilitated the development and creation of

local non-personnel/fixed cost budget

. Completed 2004 -2008 annual self-assessment,

including Sarbanes-Oxley Compliance

. Ensured compliance with standards, policies,

and procedures

. Perform weekly reconciliations of hourly

payroll

. Completed daily labor efficiency report

Senior Financial Analyst (Ford Customer Services Denver

HVC) August 2002 - August 2003

. Launched and stabilized the facility's

financial controls, policies, and procedures

. Supervised one accountant

. Developed monthly cost performance tracking

reports and presented variances to Plant

Manager

. Completed month end closing, including

preparing accrual journal entries

. Performed monthly account reconciliations to

verify the accuracy of the balance sheet

accounts and correcting journal entries when

necessary

. Facilitated the development and creation of

local non-personnel/fixed cost budget

. Completed 2003 annual self-assessment

. Ensured compliance with standards, policies,

and procedures

. Completed daily labor efficiency report

Fixed Marketing Budget Analyst (Worldwide Direct

Marketing Operations Export) March 1999 - August 2002

. Supported 1999 - 2002 budget development

process for Division

. Consolidated monthly variance analysis between

actual and budgeted cost for 5 Regional Offices

. Developed a monthly tracking cost performance

report and presented variance analysis to

Department Manger and Divisional Controller

. Analyzed the 1999 fixed marketing budgets, and

identified a $8M savings

. Facilitated the Division-wide launch of the

Corporate Procurement Process (CPARS)

Community Service

Evansville Association for the Blind

Board of Director Member

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