Felicia Chavez

Cell:

432-***-****

Objective

I would like to bring out the best in myself and within your business.

SUMMARY OF QUALIFICATIONS

. Qualified, trained and experienced customer service

representative

. Excellent Communication Skills

. Patient

. Organized

. Knowledge with Quickbooks

. Good with people & public

. Strong sales experience

. Meets Quotas

. Self-starter

. Types 50 wpm

. A Team Player with Advanced Bilingual skills!

. Advanced knowledge in Microsoft Suite

* CPR certified

EXPERIENCE

Patient Service Coordinator, Midland TX

Apria Healthcare

. Respond to calls from patients and referral sources.

. Ensures customer satisfaction is obtained by

answering questions, resolving issues and using

proper phone etiquette.

. Remain available to meet incoming call volume.

. Maintain communication with Dispatcher regarding

equipment orders and patient concerns.

. Ensures all communications between internal and

external customers are documented in a concise and

timely manner

. Ensure all necessary paperwork and/or data entry is

completed to accurately facilitate efficient

delivery of the order placed.

Receptionist/Office Assistant, Odessa TX

Innovative Pain Solutions LLC.

. Maintain Compliance in areas such as OSHA, HIPPA,

Coding issues and updating Policies & procedures

. Oversee Inventory and Purchases of Medical and

Office Supplies

. Evaluated and reviewed customer statements

. Schedule meeting and patients appointments. Notify

patients of changes as necessary.

. Obtain patients charts, medical records and lab

reports and verify for completeness.

. Maintains log and records of activities and prepares

routine summaries as necessary.

. Initiate billing process by completing patient

encounter forms.

Secretary/Legal Assistant

Law office of Richard C. Abalos, Odessa TX

. Prepare and process legal documents and papers, such

as summons, subpoenas, complaints, appeals, motions, and

pretrial agreememts.

. Mail, fax, or arrange for delivery of legal

correspondence to clients, witnesses, and court officials

. Receive and place telephone calls

. Schedule and make appointments

. Make photocopies or correspondence, documents and

other printed matter

. Organize and maintain documents and case files

. Assist attorney in collecting information such as

employment, medical and other records

. Draft and type office memos

. Complete various forms, such as accident reports,

trial and courtroom request, and applications for clients

Receptionist/Tax Professional 2009-2010

H&R Block, Odessa TX

. Answer multi phone lines from public and give

appropriate information

. Receive and communicate messages, oral and written to

and from employees

. Greet and assist customers, Customer Svc

. Occasionally collect monies and issue receipts, bank

deposits

. Type, filing and proofreading of documents

. Sit, stand, walk intermittently

Sales Representative/Consultant/Collections 2005-2009

First American Home Buyers Protection Corp, Odessa TX

. Providing assistance to homeowners interested in

purchasing a home warranty

. Answering questions pertaining to rates, service fees,

and home warranty coverage.

. Reviewing all terms and conditions and limits of

liability, up-selling products and add-ons

. Processing payments and comparing our coverage against

the competitors

. Lead sales person!

. Invoice customers with past due payments.

. Dispatch technicians on Emergencies or routine

maintenance calls

. Heavy data entry

Customer Svc/Loan Processor 2004-2005

Security Loans Corp, Odessa TX

. Responsible for opening loan accounts

. Receiving payments for loans and collect delinquent payments

. Dealt directly with customers either by telephone,

electronically or face to face

. Answer phones, mail, fax, email

. Follow up on customer interactions

EDUCATION

G.E.D

Odessa College; Odessa TX

Basics

Odessa College ; Odessa TX

References Available upon Request

Contact this candidate