Customer Service Sales
Resume:
Ana Ordonez
P.O. Box ****
Culver City Ca *****
***********@*****.***
Objective: To establish myself in a company where I can utilize my skills
and knowledge and perform at a level of excellence.
Skills:Experienced Bank Teller, able to get up to speed quickly.
Exceptional ability to work in a fast-paced, high-volume cash-handling
environment with daily face-to-face customer contact, while providing high
level of customer service. Professional and mature customer service
approach; excellent communication skills. Strong computer and technical
abilities. Accurate and detail-oriented to ensure error-free banking
transactions Bilingual: Spanish/English. Profound working knowledge of
Microsoft office applications including Word and Excel and business
equipment including 10-key, money counters, and telephone.
Experience
05/2009-Present J P Morgan Chase
Teller
Provide excellent customer service and maintain customer satisfaction.
Employ security measures to ensure funds are not compromised. Receive cash
and checks for deposit, verify amounts, and examine checks for endorsement.
Enter customer and transaction data into computer and issue computer-
generated receipts to customer. Cash checks and disburse monies after
verifying signatures, endorsements and customer account balances. Collect
loan payments and place holds on accounts for uncollected funds, according
to organizational procedures. ATM custodian responsibilities, which
included daily replenishment and settling of the machine, Ordered daily
supply of cash and counted incoming cash to verify accuracy. .Meet sales
and referral goals by identifying and selling products and services
beneficial to the customers needs. Post night and mail deposits, payments
and requests. Verify identification and rights to utilize facilities.
Balance cash drawer and teller transactions within established guidelines.
01/2004-03/2009 Cold Stone Creamery
Manager
Extended outstanding customer service while serving the client in a clean
friendly environment. Responsible for overall store operations including
but not limited to; cash management, register balancing, cleanliness, and
marketing. Managed budget by efficiently Handling weekly inventory and
vendor relations to ensure timely and cost-effective purchasing. Check the
deliveries of fresh food and baked goods for quality. Resolve customer
complaints about food or service. Oversee employee relations encompassing
staff recruitment, training and performance evaluation. Effectively lead
and motivate employees through implementation of in-house training
resulting in increased productivity levels and employee satisfaction.
Schedule work hours Prepare and distribute payroll for up to 40-45
employees. Arrange for maintenance and repair of equipment and other
services. Total receipts and balance against sales, deposit receipts, and
lock facility at end of day.
Education
09/2010-06/2012 West Los Angeles College
Business Administration
Associate's Degree in Progress
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