Customer Service Quality Assurance

JANIS WICKERSHAM

***** ********* ****.

Warren, MI 48093

Home 586-***-****

Cell 586-***-****

******@*******.***

OBJECTIVE: To obtain a position as a customer service representative where

my proven ability, professionalism and enthusiasm will be an asset to your

company; to share and utilize my experience and training where there will

be an opportunity to progress in a successful and long term career path.

EMPLOYMENT HISTORY

10/07-Present Customer Service/Sales Associate

Macy's Troy, MI

Provide above average customer service for sales of women's

shoes, operating cash register, processing credit cards,

organization of stockroom, handling of customer complaints.

10/09-Present Medical Biller/Office

Assistant

Great Lakes Sleep Institute

Sterling Heights, MI

Provide exceptional service to

patients by answering multi-line

Phones,Scheduling appointments,

verify insurance and bill

Appropriate insurance companies.

12/05-08/07 Supervisor Assistant/Reservations Sales Agent

Spirit Airlines Clinton

Township, MI

Provided excellent customer service by assisting consumers

with purchases and inquiries. Received promotion, then

assisted in complaints that were escalated to supervisor

level. Assisted employees with company procedures and

computer problems, monitored calls for quality assurance.

07/97-11/05 Data Entry/Payroll Specialist

Kelly Services Troy, MI

Processed alpha/numeric data for billing invoicing, payroll

processing for multiple clients for weekly deadline using

Microsoft Word and Excel.

EDUCATION

01/09-06/09 Macomb Community College Clinton Township, MI

Certificate/Health Unit

Coordinator

80 hours externship-St Johns Hospital Macomb

10/99-02/00 At-Home Professions Denver, CO

Certificate/Medical Billing

& Clamis Speclialist

09/86-12/86 American Travel School Huntington Woods, MI

Certificate/Travel Agent

09/82-12/82 Sawyer School of Business Centerline, MI

Certificate/Office

Procedures

STRENGTHS Multi-

tasker, self-starter, team player,

reliable,exceptional customer

Service, punctual, adaptable.

SKILLS

Data entry, fax machine, Lotus

notes, Excel, Microsoft Word,

Medical terminology, Simply

accounting system, cash register.

Contact this candidate