Customer Service Assistant

Simone Simmons

**** ******** ****** ********* **•Bronx, New York 104543• 347-***-****

*****************@*****.***

OBJECTIVE: Seeking a full-time/part-time position with a growth-oriented company that offers

challenging responsibilities and the potential for advancement .

EDUCATION

DeVry College of New York March 2009-Present

Bachelors in Business Administration with concentration in Health Services

SKILLS

• Microsoft Office: Word/ Ms Excel/PowerPoint/Publisher/Windows (95-XP)

• Keyboard 60 WPM

• Internet/Intranet

• Excellent Communication and customer service Skills

• Ability to Multi-task

EXPERIENCE

DeVry College of New York 3/2009- Present

Front Desk Receptionist

• Manage student’s attendance

• Answer phone calls, and transfer calls to various departments

• Maintain records of guests and visitors coming in and going out of the college

• Deal with queries from the public and customers

Target 9/25009- 6/2010

Cahier

• Stock shelves, and mark prices on shelves and items

• Communicated customers request to management

• Accurately and efficiently rang on registers

• Accurately maintained all cash and media at register

• Maintained awareness of all promotions and advertisements

New York City Board of Education 11/2007-06/2008

Office Assistant/Volunteer

• Channeled incoming phone calls

• Made copies and faxed documents

• Managed students attendance

• Filed documents

• Assisted students, parents, and visitors with questions

New York City Board of Education 09/2007-11/2007

Library Assistant- Volunteer

• Listings holdings

• Assisted with group research projects

• Organized bookshelves

• Managed library reference sections

• Check books and materials in and out to students and teachers using the computerized circulation

system

• Assisted in maintaining the appearance of the library

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