Technician Software

CERTIFICATIONS

A+ Certified, Dell: DCSE - Customer Experience V.2.5, DCSE Client DMS

Softskills,

Network Certified Professional (NCP), & Sprint-TSS Voice & Data

SUMMARY OF QUALIFICATIONS

. Technical experience in systems administration and

helpdesk issues from desktop support to network

management.

. Concise communicator with the ability to interact

with all levels of personnel.

. Strong problem solving skills and creative thinking.

. Ability to work well independently and as a team

player.

. Ability to be flexible with schedule as appropriate

to technology business needs.

TECHNICAL SKILLS

. Operating Systems: Windows 2000, XP, Vista, Windows 7, Server 2000 and

Server 2003

. Software Applications: such as MS Office Suite 2007, Microsoft

Project 2003, Outlook

. Programming Languages: Q-basic, C, C++, C++.net, Java, HTML and

Dreamweaver.

EDUCATION AND TRAINING

MASTERS, Management Information Systems, in process

2010

Keller Graduate School of Management

Houston, TX

I.T. SUPPORT SPECIALIST, CompTIA and Microsoft Training,

2008- 2009

Milestone Technical Institute

Houston, TX

NETWORK CERTIFIED PROFESSIONAL (NCP), Computer Networking,

2007

Computer Systems Institute

Chicago, IL

MASTERS, Management Information Systems courses,

2005-2006 Keller Graduate School of Management

Oakbrook Terrace, IL

BACHELOR OF SCIENCE, Information Systems Technology,

2005

Southern Illinois University

Carbondale, IL

WORK EXPERIENCE

Independent - I.T. Contractor,

06/2006 - Present Various Vendors (Devon,

HP, BP, UBN, Sprint/Nextel,

Milestone Technical Institute, etc

Houston, TX

. 1st call resolution for technical problems with software and hardware

on wireless devices for internal and external customers.

. Assisting Sprint customers and customer care representatives with

modifying and updating service plans.

. Helpdesk Support for instructing new users with new software

applications and login issues.

. Documented and tracked all peripherals and Network problems through

Knowledge Management System.

. Reprogramming and updating data profiles with software on wireless

devices such as the Blackberry and the Palm hand held devices.

. Syncing blue tooth devices with wireless devices and laptops PC with

Windows XP OS.

. Desktop/Network Support for PC installations and LAN configurations

with Windows XP.

. Assembling HP Servers to EVA, Buccaneer, and Super Dome Racks.

. Following proper HP cabling procedures for Server interfaces as per

Data Center Cabling Standards and Solutions cabs.

. Assisted with HP pack out and shipping.

. Windows OS upgrades from Windows 2000 and XP, Vista and some Windows

7.

. Wireless device configurations for desktop and laptop peripherals.

. PC conversions and Deployment Projects with Windows XP.

. Imaging and Migrations.

. Configuring and installing network printers.

. Uninstalling existing IBM Registers and components.

. Installing new NCR Register components for Point of Sales systems.

. Troubleshooting and resolving desktop/ laptop PC hardware, and

software issues with antivirus software (such as AVG, CC Cleaner, Ad

Aware, and McAfee).

. Installing and configuring Windows based workstations for customer

sales.

2 Network Engineer/ Technician (contract),

08/2004- 05/2005

3 Network Engineering at SIUC

Carbondale, IL

. 1st call resolution for technical problems with software and hardware

on wireless devices for internal and external customers.

. Documented and tracked all peripherals and Network problems using

Action Remedy Trouble Ticket System.

. Installed desktop PC hardware at multiple locations at customer's

request.

. Configuring and implementing domain-wide security templates, and group

policies in a very high pressured environment.

. Created and managed domain user and group accounts.

. Resolved software/hardware and helpdesk related issues with Outlook to

using antivirus software such as McAfee, Stinger, Ad Aware, etc.

. Reformatted and installed operating systems on servers, laptops, &

desktop PCs using Windows 2000, XP, and 2003.

. Cleaned and performed services on hard-drives for SIUC surplus & state

auctions.

. Worked with Active-Directory installing printers & local workstations

to (LAN) Local Area Networks.

. Administered and troubleshooting DNS and DNS clients, implement local

security policies, and create local user and group accounts.

. Granted user access to specific level permissions NTFS folder and

file.

. Familiarized with backup situations and practical application.

. Used Remote desktop login Windows XP Professional.

4 Library Affairs/Student Worker 05/2002-

05/2005

5 Morris Library at SIUC

Carbondale, IL

. Utilized computer skills in Library Affairs daily.

. Performed general office duties.

. Assisted patrons, faculty, and staff members with library inquiries.

. Sorted and re-shelved books by the Dewey Decimal & Library of Congress

System.

INTERN EXPERIENCE

2 IST Intern Associate

05/2004-08/2004

3 WSIU Broadcasting

Carbondale, IL

. Installed and configured Windows and OSX to SIUC standards.

. Managed the PCs of all users by using new technologies.

. Prepared video-on-demand hard-drives for installation.

. Experienced troubleshooting multi-function printers, audio and video

equipment, and mass storage devices.

. Assisted school district tech coordinators with installation &

configuration of video-on-demand hard-drives.

. Researched and resolved relevant technical problems; tested new

hardware & software configurations.

IST Intern Lab Attendant

08/2004- 05/2005 School of Journalism at SIUC

Carbondale, IL

4

. Maintained the networks of up to 200 machines in laboratory

environments.

. Administered networks for staff and responded to end user support.

. Installed and configured Windows and OSX to SIUC standards.

. Responded to end user request for assistance with Windows and

Macintosh hardware/software issues.

. Granted user access to specific level permissions NTFS folder and

file.

. Managed domain servers/troubleshooting clients, utilized

wired/wireless remote connectivity.

. Knowledgeable of set-up and implementations of DHCP service and TCP /

IP networking.

WORK EXPERIENCE Cont.

Preparation Cook

02/2000- 05/2002 Cracker Barrel Old Country Store

Marion, IL

5

. Prepared food for cooks and servers.

. Prepared special dishes for customers.

. Dishwasher.

KEYWORDS: IT Specialist, PC Technician, Network Support, Help Desk, Network

Administrator, Desktop Support, Network Technician, IT Technician, A+

Technician

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