Quality Assurance Engineer

Doreen Mills

*** ****** ****, *****, ***** *****

214-***-**** **********@*****.***

www.linkedin.com/in/doreenmills

Senior Software Testing Engineer

Senior Software Testing Engineer with software quality assurance and

testing experience in a user interface/web application environment. Adept

in all phases of the project life cycle, including requirements analysis,

risk analysis, scheduling, testing, defect tracking, and reporting. Skilled

in the development and execution of detailed test cases to meet business

objectives and requirements. Expertise includes:

. Requirements Analysis

. QA Representative on Assigned Projects

. Develop, Maintain, Execute Manual Test Cases

. Various Types of Testing: Functional, Regression, User Acceptance,

Compatibility

. Defect Reporting and Management

. Mentor Software Quality Assurance Staff

. Automation Script Creation

. Testing Life Cycle

Technical Skills

Testing Tools: Rational Robot

Defect Tracking Tools: PVCS Tracker, MS Visual Studio Team Foundation

Server

Systems: WinXP, Vista, Win7, MAC OSX

Browsers: Internet Explorer, Firefox, and Safari

Software: MS Office, Visio, and Lotus Notes

Web App Testing for these web technologies: .NET, ASP, XML, HTML, JSP

Familiarity: Mercury Interactive, HP Quick Test Pro

Professional Experience

Thomson Reuters, Carrollton, Texas 2000 - 2010

Senior Software Testing Engineer

Provided quality assurance testing for a web-based tax research

application. Developed and executed manual test cases for product

certification. Documented and managed discovered defects. Defined process

improvements.

. Developed, maintained, and executed manual test cases. As part of a team,

a 3000+ test case repository was created and maintained to certify the

product met the business objectives and requirements.

. Performed functional, regression, compatibility, usability, security, and

ad-hoc testing. Resulted in 100% reported defects with 0% post-production

customer issues.

. Identified, reported, and managed defects in the defect tracking system

resulting in a reduction of duplicate defects due to communication with

the development team.

. Mentored three SQA team members as needed, on requirements analysis and

developing test cases, thereby increasing the availability to work on

individual projects.

. Consolidated existing test cases resulting in the reduction of duplicated

steps and increasing valuable time to concentrate on higher risk features

during quarterly releases.

. Defined consistency guidelines for the SQA team to provide test case

portability when contractors or other key personnel were needed to assist

in test case execution.

Doreen Mills

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Thomson Reuters (Continued)

. Provided timely, effective written and verbal communication on the status

of quality assurance activities through weekly status meetings, project

meetings, and email.

. Project participation with offsite personnel during the requirements

phase, development, and production release. Increased tester knowledge of

assigned feature, questions and comments during the development phase,

allowing for thorough testing prior to production.

. Assisted in the creation and maintenance of automated scripts to increase

efficiency and reduce manual test coverage. Decreased the need for an

additional contractor.

. Provided application expertise to technical support on an as needed basis

to assist in customer resolution.

Claimsnet.Com, Dallas, Texas 1995 - 2000

Claimsnet.com provides real-time Internet claims processing to physician

groups (Medical, Dental, and Hospital claims) throughout the United States.

Quality Assurance Manager (1998 - 2000)

Managed the testing departments' resources for projects, liaison with the

development team, and performed manual regression, usability,

compatibility, reliability, and ad-hoc testing for a web-based application.

. Collaborated with Developers and Management to meet business objectives

and requirements.

. Wrote test plans and cases per requirements.

. Worked with Developers on quantifying defects for resolution.

. Participated in the life cycle of features, including design meetings,

coordinating testing strategies, and working with Developers and Tech

Services on implementation to production.

. Provided 3rd level support to Customer Care, Accounting, and Sales

departments.

Customer Care Representative / Training Coordinator (1997 - 1998)

Setup new accounts, mapped test claims, trained new Customer Care

representatives. Company transitioned onsite software installation to a web-

based healthcare claims processing application.

. Tested claims with state payors (Medicare, Medicaid, BC/BS). Eliminated

issues and provided resolution for unsuccessful test transmissions prior

to customer submitting live claims.

. Generated analysis of claims back to Customer Care Specialist.

System Engineer (1995 - 1997)

Mapped and tested healthcare claims for electronic processing, installed

software and hardware at client sites, trained onsite personnel, and

provided support. Ensured each account was setup and tested to ensure

clients were able to process healthcare claims electronically.

Education

Missouri State University, Springfield, Missouri

Bachelor of Science, Education

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