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Customer Service San Francisco

San Francisco, California, 94124, United States
March 09, 2011

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Adrienne Lawrence

**** *** **** ***. 415-***-****

San Francisco, CA 94124

Objective: To obtain a position as an Office Clerk


. Computer literate, Excel, Word including mail merge,

spreadsheets, and data entry, Access, Health Port PM

. Keyboarding with accuracy typing 40wpm and ten-key 200spm

. Outstanding reception and customer service skills

Highlights of Qualifications

. Positive attitude, work well as a team player

. Expert at handling high call volume

. Develop customer and client trust

Employment History

2010-Present Mission Neighborhood Resource Center San Francisco, CA

. File and update 15-20 client files daily, including patient

address, emergency contact, and other confidential

information in Health Port PM

. Set up, pull and printout patient charts

. Attentively made appointments, trained other interns in

chart set up

. Steadily handle phone calls about appointments and

information about the clinic

. Fax patient records to pharmacists and doctors

2009-2010 The Hair Gallery - Receptionist Canton, Ohio

. Responded to 50 client calls per day, confirmed appointments,

took legible informative messages, sent appointment reminder

via email

. Assisted 7 hair stylists in prep and with client services

resulting in happy customers,

. Carefully analyzed employee timesheets ensuring employee

hours were completed

. Prepared outgoing mail, made information flyers for specials

and store signs in Word

2006-2009 Bristol Farms / Peet's Coffee - Master Barista San

Francisco, CA

. Guaranteed quick and accurate cashiering, greeted and

informed customers of products and assisted in merchandise

selection resulted in increased sales

. Double checked transactions resulting in a balanced cash


. Developed a strong customer following

. Trained 5 employees in customer service, resulting in stable

efficient workers

2003-2004 Century Plaza 10 Theatre - Attendant/Cashier San Bruno, CA

. Greeted patrons attending events, Sold and collected

admission tickets

. Trained other employees

2000-2002 Girlsource - Community Volunteer San Francisco, CA

. Created web designs/web page, and developed and created


. Participated in community education, took statistical and

demographic surveys


2010 L.E.N. Business and Language Institute San Francisco, CA

General Clerical with Microcomputer Applications Certificate

2004 John Adams San Francisco, CA

G.E.D. Certificate

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