Customer Service Sales

Sloan B Stewart

Summary of Expertise:

Service Support and Relationship Management

Team Building and Implementation

Business Development

Cost Control and Expense Management

Product Development and Market Introduction

Experience

North American Field Service Manager

2008-Present

Faiveley Transport North America, Greenville, South Carolina

Company profile: www.Faiveleytransport.com

Manages a team of Field Service Engineers and contractors that support the

North American market and select foreign markets for OEM and aftermarket

sales/service projects.

Customer Service sales project development.

Responsibilities include warranty cost management, Failure Analysis Reports

and Product Improvement Reports, sales, staffing, logistics, coaching and

training.

Maintains customer loyalty and retention through service support.

Reduces costs associated with warranty repairs and problem elimination

through hands on inspection, cause and repair analysis and customer

training.

Creates profit centers in line with corporate goals to meet customer needs

from product repair analysis, logistics and basic common sense.

Maintains interdepartmental communication with Engineering, Project

Management and Sales from project initiation through the warranty phase

into aftermarket sales/service.

Key Account Manager and Field Service Engineer

2003-2008

Ellcon-National, Inc, Greenville, South Carolina

Company profile: www.Ellcon-national.com

Manages OEM Sales for Class I Railroads, Energy Sector and Commodity Sector

for the Southeastern Region customer base which averaged $2 million per

year in sales.

Manages aftermarket sales.

Maintains customer loyalty and retention from first hand product support

and training.

Manages the Marketing Department.

Assists with R&D product testing, field testing and market introduction.

General Manager

1998-2003

Vince Perone's Restaurant

Company Profile: Restuarant

Managed business from start up phase until business was sold in 2003.

Managed all areas of the operation including P&L, HR and Purchasing

Education

Bachelors of Applied Professional Sciences

1994-1998

University of South Carolina, Columbia, South Carolina

Major - Business Administration

Minor - Accounting

Skills

Strong customer service/engineering mindset.

Efficient leadership skills with a team first philosophy.

Experience with Solidworks, CADD, CadKey, MS Office.

Interests

Whatever my kids are into, ie video games to chess.

Sports - I am a wannabe health nut, but the Oreo's get in the way.

Outdoor sports from Surfing to Skiing.

Coaching and teaching kids activities.

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