Customer Service Manager
Resume:
Patricia A. Smith
*********@*********.***
PROFESSIONAL SUMMARY
An enthusiast, organized, detail-oriented, professional with extensive
experience in a fast-pace environment. Sustained ability to lead and
motivate employees. Familiar with all the daily business operation aspect.
Function as a strong team leader and direct ability to multi-task
effectively. Strong business acumen and ability to creatively problem
solve.
. Excellent Communication and Organizational skills
. Human Resources
. Staff Development & Training
. Event Planning
. Payroll Process (Kroons)
. Exceptional Records Management
.
WORK EXPERIENCE
City of Chicago Chicago,
Illinois
Share Point Developer Intern 11-
Department of Innovation and Technology
Chicago Career Tech is an innovative job training program that integrates
classroom training, employer-and service based learning with business and
non-profit organization to provide unemployed workers with the skills
necessary for high-demand technology based careers.
. Responsible for creating a Share Point document library and upload
documents on the websites.
. Maintaining Mayor Richard M. Daley Press Releases website.
Chicago Public Schools
2000-2010
Office Manager
Office of Specialized Services-Crisis Intervention Department
Provided leadership and motivation to Chicago Public Schools (CPI)
personnel, outside vendors and students including clerical supervision to
meet and exceed daily goals. Primary responsibilities included, but were
not limited to billing services, Crisis Management development as well as
maintaining Data Entry System of student records. Core competencies
include:
. Provided billing services for outside agency in the amount of 3mil.
. Assisted Crisis Manager with budget management including transfer of
funds and bucket position openings.
. Provided CPI Nonviolent Crisis Intervention Training for school personnel
during Staff Development Day upon request.
. Processed payroll for citywide staff.
. Managed details of multi-party conference calls, in-house and off-site
meetings and luncheons, travel arrangements, calendars, itineraries,
agendas and preparation of expense reports
. Handled background checks for new hires including: Interns and permanent
CPS personnel.
. Instrumental in assisting with DCFS investigation/Child Find program by
retrieving information from the student information system IMPACT.
. Provided problem solving solutions and troubleshooting between human
resources, payroll, and employee health services regarding citywide
staff.
Kronos Help Desk (Medill Training facility) Payroll Department
1998-2000
Responsibilities included effective help desk management requirements
including training of personnel and up-keeping of Database system.
. Trained personnel in 97 schools from region 3 including the training
of principals, payroll clerks and engineers in effective use of the
Kronos system.
. Resolved issues resulting from the validation with closing and opening
of positions effectively.
. Created job tickets under Service Level Agreement for Kronos data
keeper and entered PM 10's, personal business days, sick days for new
hire teachers and educational support personnel staff.
School Clerk Assistant- Yale Elementary School
1997-1998
Created correspondence for principal, provided exceptional customer service
and order supplies as needed and directed. Maintained employment records
and processed all student transfers, submitted monthly summary reports and
provided administrative support as needed and directed.
. Processed payroll for Teachers and Educational Support Personnel,
submitted daily absence reports, monthly summaries reports, bus-up
students attendances reports to the Principal.
. Generated student transfers and monitor classroom counts.
Principal Secretary- South Shore High School
1995-1997
. Created principal correspondence, provided exceptional customer
services to parents and staff.
. Responsible for classroom coverage.
Teacher Assistant -Scalan Elementary School
1994-1995
. Submitted all monthly reports in a timely matter to the principal.
. Assisted the President of the Local School Council with scheduling
monthly meeting, ordered buses for field trips, and typed the
kindergarten graduation program.
EDUCATION
National-Louis University, Chicago, IL
Bachelor of Science, Management, 2011
Taylor Business Institute, Chicago, IL
Accounting Certificate, 1979
CERTIFICATION
Certified Trainer of Crisis Prevention Institute (CPI) Nonviolent
Intervention, 2008
COMPUTER SKILLS
. Microsoft Word 2007 and 2010
. Power Point 2007 and 2010
. Excel 207 and 2010
. Kronos
. Oracle
. File Maker Pro
COMMUNITY INVOLVEMENT
. President of Ashburn Lutheran School, Fundraising Committee
. Chicago Public Schools, Vision and Hearing Clinic
. Chicago Public Schools, Student Health Clinic
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