STEVE D. POLK

**** ***** ***** *****

Houston, TX 77064

281-***-**** (h) - 713-***-****

Email: abhrf2@r.postjobfree.com

TECHNICAL SKILLS

Operating Systems: Windows 3.1/95/98/2000, Windows NT/2000

Server/Workstation, Novell Netware, DOS, Windows XP

Software: Microsoft Office 95/97/2000/2003, FrontPage 2000/2003, VPN,

Group Wise 5.5/6, Netscape4.x, Internet Explorer 3.x/4.x/5.x/6.x, Exchange,

Outlook 97/2000/2003, GHOST, Empower!, Correction Software, McAfee Anti-

Virus, Acrobat, Norton Anti-Virus, Norton System Works, ExtraView,

Peregrine, and Remote Desktop Software (GoToMyPC, VNC, LogMeln, WebEx

Hardware: Networks, Compaq, HP, Dell, Ethernet Hubs, Switches, Routers,

Servers, Custom PC's, Printers, Palm Pilot, USB and Fire Wire

WORK HISTORY

May '92-October '06 Rohm and Haas Company, Deer Park, TX 77536

. Phone based application support

. First and second tier Help Desk

. Remote desktop support

. Ticket tracking

. Account creation and maintenance

April '80-April '92 Datapoint Corporation, Denver CO

. District Specialist

. Provide district level support to all technicians working within our

district

April '76-April'80 United States Air Force

. Computer specialist

EDUCATION

Diploma, 1974

Mt. Dora High School, Mt. Dora, FL

1976-1980

United States Air Force

Computer Systems Specialist

Additional computer courses taken thru the community college of the

Air Force

A+ Certification - July 2000

REFERENCES

Dr. Jerrick Juliette, Senior Research Scientist, Rohm and Haas Inc. 281-228-

3214Mark Aldretty, Rohm and Haas IT Department 281-***-****

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