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Quality Assurance Manager

Dolton, Illinois, 60419, United States
March 09, 2011

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Mark H. Kiel

***** ******

Dolton, Illinois *****

(708) ***-**** (H) (708) ***-**** (M) (email)


A management position in a steel or metals related industry in

Quality Assurance, Metallurgy, Customer Technical Service or Process



Over forty years of Metallurgical, Quality Assurance Management and

Customer Technical Service experience in the steel industry.

Particular emphasis in hot and cold rolling strip, plate, bar and

bloom, BOF steel making and iron making operation and metallurgy.

Extensive experience in production and quality data gathering systems,

process control and analysis. Considerable experience in quality

systems compliant with ISO 9000 and TS 16949. Accomplished in most

micro, mini and mainframe operating systems and application programs.

Employment History


Consultant, Adecco

Worked with quality assurance department to write or improve quality

systems manual, procedures and work instructions to recertify to

Quality Sytem TS 16949 after being shut down for almost a year.



Consultant, Iron Technology

Responsible for standardizing and documenting procedures in

Ironmaking across the Corporation. Helped change, document and

implament new ironmaking procedures in aquired steel companies in USA,

Canada and Central Europe.

Manager of Plate Technology

Responsible for directing Plate Technology Managers and Quality

Engineers to achieve or exceed quality and costs objectives for the

department and the Plate Mill. These responsibilities include the

maintenance of special plate certifications and quality systems

required, physical and chemical testing procedures, internal auditing

and the APEX process.

Manager of Process Technology

Responsible for supervising Quality Engineers, and directing

process improvement projects, non-destructive testing processes and

statistical process control. Successful in applying SPC to heat treat

process and mill gauge control. Initiated sampling plans for UT edge

inspection and plate surface requirements.

Product Metallurgist / Customer Technical Service Plate Products

Responsible for Technical Service to customers in North America of

discrete and hot mill strip plate products. Including carbon steel,

non-magnetic steel alloys, stainless steel, CP titanium and titanium

alloys, nickel and nickel alloys and heat and explosion bonded metals.

Providing customers with technical assistance and claim resolution.

Saved Plate Products Division $340,000 in declined claims during 2001

and $260,000 in 2002. Providing, in addition, quality functions and

steel making expertise for product problem resolution. Leading several

continuous improvement teams for ingot to plate conversion and plate

mill gauge improvement.


Senior Corporate Metallurgist

Responsible for managing metallurgy in six sales and processing

locations for the company. This includes steel product application and

customer part review, customer claims and assessing claim

responsibility. Responsibilities extended to supplier quality, vendor

qualification audits and internal audits. Assisting quality manager in

the maintenance of ISO-9000 and the implementation of the QS-9000

quality system.

. Led team approach to satisfy QS-9000 contract review


. Worked with plant managers in processing plants to improve

product quality in pickling, slitting and continuous galvanize /


. Instructed other employees and customers in basic metallurgy,

the metallurgy of part formation and lean manufacturing.


Senior Metallurgist - Tubular Products, Steel Technology 1998 - 1999

Responsible for configuring production of Tubular Product Customer

steel orders from melting through shipping. This included establishing

capabilities of new CSP (Compact Strip Production) facility, and

process control parameters for the Hot Strip Mill. Responsibilities

extended to customer complaint evaluation and customer visits.

. Working with new customers and the Sales Department, established

new products from design to implementation at the customers


. Helped configure and design / develop additions to "SAP" Quality

Module, Acme's overall computer network business system.

. Established quality reporting system within the new computer

business system.

. Designed and implemented an experiment to slit high carbon,

heavy gauge coils.

Manager Process Metallurgy - QS-9000, Quality Assurance 1993 - 1998

Responsible for coordination of QS-9000 certification process. This

included contracting Registrar, establishing timeline to

certification, training of production department representatives,

Quality Manual writing and document control.

. Designed and implemented new document control system.

. Conducted training in SPC, Control Plans, FMEA's and Work

Instruction writing.

. Initiated and managed a vendor qualification system which

included approval and corrective action.

. Updated and automated the "Cost of Quality" system.

Quality Assurance Metallurgist 1984 - 1993

Assisted in writing Acme's quality manual, updating and maintaining

Standard Operating Procedures and establishing and maintaining a "Cost

of Quality" program. This also included supervision of Metallurgical

Observers in the Primary Rolling Mills and BOF Shop.

. Installed and configured a BOF Shop quality reporting system and

furnace charge calculation. Trained operators and tuned charge

calculation. Reduced reblows and improved turndowns.

. Designed, programmed and installed a Primary Rolling Mill

computer operating system. The system included heating, rolling,

shearing and included quality data recording and reporting. Trained

operators and maintained system. Increased bloom yield by two

percent - $225,000 / month

. Established a vendor quality system for BOF Shop and Primary

Rolling Mills.

. Using "Cost of Quality" system reduced inplant rejects and

repair by 2.5%.

Process Metallurgist, Rolling Mills / BOF 1977 - 1984

Responsible for the processes in the several areas of the steel mill

on an area rotating schedule with other metallurgists.


Second Class Sonar Technician

Advanced to Senior Petty Officer for Division. Managed Division

personnel in operations and maintenance duties.


B.S. in Metallurgical Engineering - Illinois Institute of Technology


Certified Quality Engineer, certified by the American Society for

Quality, #35392

Certified Auditor / Lead Auditor for ISO 9000 (inconjunction with QS-

9000) certified by RAB, certification No.# LRA-10-0589


American Society for Quality (ASQ), Illiana Section 1213, Past

Section Chair

American Society for Quality (ASQ), Statistics Division, Past

Division Chair

American Institute of Mining and Metallurgical Engineers (AIME) and


Ingot Metallurgy Forum, Past Program Chair

Community Activities

Commissioner - Dolton Park District

Commissioner - Village of Dolton Planning Commision

Director and Past President - Dolton Chamber of Commerce

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