Insurance Manager

Yashica K. Jenkins

Phone: 813-***-****

Email:**********@*****.***

OBJECTIVE: To acquire and maintain a position that will successfully allow me the opportunity to

utilize my skills, knowledge & years of experience within a great organization, & enable me the

opportunity to grow & become an asset & team player within the company.

EDUCATION

Currently enrolled at Strayer University, acquiring my bachelors in business management.

EMPLOYMENT

2010-Present-J.P.Morgan Chase(mortgage div/auto finance)-Relationship Manager/Collector II:

I've been a great asset to many areas within J.P. Morgan Chase. Starting as a relationship

manager in the mortgage mitigation dept, then transisioning to my current position in the auto

finance division. In mortgage mitigation, I was responsible for assisting customers in getting their

mortgage modification packages completed & submitted to underwriting for review/approval. In

auto finance, I am currently a Collector II, performing extensive skip tracing, placing calls

customers that are in collections status regarding past due payments on their auto loans, offering

quick solutions & payment options to cure the account, & help get them out of collections. I am

also responsible for making sound & just decisions for both the company & our customers as to

when further collections efforts/decisions should be made.

2007-2009-Consumer Sales Consultant-Verizon Telecom LLC:

Responsible for assisting customers with billing issues, answering their billing questions, making

changes to existing customer accounts, new order installs of home phone, cable tv, satellite tv,

DSL internet and fiber optic internet services. I also placed move orders for customers that are

moving from one location to another, as well as handling tech support and minimal

troubleshooting issues for customers regarding their residential services. I am accustomed

working for long periods of time each day, typically took and handled 70-100 calls per day, and

also am accustomed to a hectic, fast pace work environment.

2006-2007- Bankruptcy Specialist- HSBC:

Job duties would entail processing and applying mortgage payments for customers that have filed

chapter 7, 11, & 13 bankruptcy. Works closely with HELOC loans, ARM loans, schedule to

schedule loans, and interest bearing loans. Process payment reversals, payoffs on accounts, and

when live checks arrive, properly account for them, stamp them with the effective date and count

them out in batches of 20 prior to applying the check payments. Processes and applies auto post

payments from customers that are enrolled in the automatic draft program with HSBC on a daily

basis. Balances, prepares and batch out my teller bundles throughout the day. Handles high

volumes of mortgage payments, pre and post petition payments from customers, trustees and

attorneys on a daily basis. Journal entries that need to be processed for amounts that needs to

be written off or onto accounts.

2003-2006-CSR/Collections- Ford Motor Credit:

Job duties included taking an average of 175-200 blended calls from customers, insurance

companies and dealerships regarding commercial and personal accounts. Also responsible for

the print out of the DCA's (Daily Collection Activity Reports), for co-workers and supervisors, to

provide a visual analysis of ongoing productivity on a daily basis. Also worked in the Loss

Prevention Department on temporary assignment from November 2004-February 2005. My duties

included working high risk accounts, assessing the customers' situation and pay history to

determine if initiation of repossession was required. Worked very closely with repossession

agents and outside vendors regarding the status of open repossession assignments. Performed

skip tracing work up & until the account was forwarded over to the Skip Unit.

2000-2002-Billing Specialist- Kforce Inc.:

Was responsible for running, correcting and reconciling the billing process on a daily basis. Was

also responsible for doing the Tax Exemptions, Sales Tax Adjustments, daily adjustments, and

Split Adjustments. Performed Cash Applications for monies that were deposited into the lockbox

on a daily basis as payment from various clients. Also performed Write-ons and Write-offs of

funds. And performed data entry of information into computer system on a daily basis.

1999-2000-Billing Rep II/Collector- Quest Diagnostics:

Provided customers with excellent service regarding bills, physician, and insurance information.

Billed insurance companies and doctors office on a daily basis. Submitted insurance claims to

insurance companies for payment, cash adjustments to accounts, and reported to collection

agencies regarding patient bills.

1998-1999- Collections Clerk II- Chase Bankcard Services:

Provided quick and accurate input of information to account records. Took incoming calls, and

made outgoing collections calls. Maintained/ produced monthly incentive package for managers.

Took on a daily basis, an average of 150-200 calls per day.

1997-1998- Processor II-Progressive Auto Insurance:

Processed new automobile, home, and boat insurance applications for customers. Processed

insurance policies to customers by mail. Reviewed customer driving records for verification of

points on drivers licenses.

1995-1997- Funds Applications Specialist-Citicorp

Services/Citibank:

Processed checks and wired funds into appropriate accounts for trading purposes. Balanced

IC&D lockbox and maintained accounts for check depositing and debiting. Prepared ADARS,

SBSS, and DTC reports to verify previous business days’ trading. Processed and prepared DSS

trade charges to New York vault and offices daily.

Skills & software used:

Skip tracing skills

Accurant

Microsoft Excel

Microsoft Word

Lotus Notes 7

Connect Pacer.com

Mortgage Serv Trustee.com

Microsoft Axcess

10 kev calculator

Cofee software system

Finals System

SSP

BQT

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