Customer Service Sales

Suzanne Sharkey

** ********* *****, ********, ****** 6W

Phone: (087-***-****

E Mail: *******@***.** DOB: 01/07/1989

Education

Trinity College, Dublin

Bachelor of Business Studies 2007 Present

The Business, Economics and Social Studies (BESS) course offered by Trinity has enabled me to acquire an

understanding of a broad range of subjects including politics, economic theory, sociology and finance. I have relished this

unique opportunity to test the water of such an extensive array of subjects and have found that my interest and strength

lies primarily in the field of marketing. In my freshman years I achieved high 2.1 grades in assignments within this

discipline and this year I have secured a first in my final year Marketing paper.

Throughout my years in Trinity I have excelled at essay and project based work, both as part of a group and individually. In

my penultimate year I obtained four firsts and two 2.1 grades in my assignments, in addition to the top result for the class

in Human Resource Management (84%). This year I have secured first or 2.1 grades in all assignments so far, including

the highest result in the class for Strategic Management (85%) I intend to maintain this high standard for the duration of

my degree year and I am expecting to achieve a first or high 2.1 result.

In my final year I am studying the following subjects:

Advances in Marketing: Theory & Practice

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Strategic Management

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International Business

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International Finance & Risk Management

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Our Lady’s School, Terenure 2001 2007

Leaving Certificate – 510 points (out of a maximum 600)

A1

Physics (H)

Applied Maths (O) A1

A2

English (H)

Irish (O) A2

B1

Maths (H)

French (H) B1

B1

Chemistry (H)

C2

Geography (H)

Employment History

Gazelle, Boston, MA, USA June – August 2010

Inspector (full time)

Gazelle is a thriving, young, Boston based company spearheading the concept of ‘reCommerce’ in terms of consumer

electronics. The firm provides an outlet for consumers to sell their unwanted iPods, mobile phones and laptops for cash,

which the company then sells on eBay.

My time spent at Gazelle was primarily in the Inspector role. This position demanded acute attention to detail and a strong

proficiency in written English, in addition to delivering high quality customer service. My duties involved:

Assessing the physical and functional condition of consumer electronic goods such as iPhones, GPS devices etc.

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and assigning an appropriate value to these goods.

Liaising with customers via email.

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Understanding all aspects of the Operations Department in order to possess the level of competency and flexibility

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required to transfer to another area of the department if additional support was needed, particularly due to the

tremendous influx of iPhones over the summer period.

Kurt Geiger, BT2, Dublin September 2009 – May 2010

Sales Assistant (part time)

Customer service is paramount in this designer store and I have perfected my skills in this area to a very high standard,

along with gaining a variety of new skills including:

Stock management

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Visual merchandising

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Operating the register

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Quiksilver, St. Stephens Green, Dublin November 2007 – June 2009

Sales Assistant (part time)

The positive and creative environment of Quiksilver enabled me to further develop my personal communication skills and

take initiative.

Personal and Professional Achievements

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Elected Class Representative for 3rd year Business, Trinity College Dublin Students’ Union (TCDSU) 09/10

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Elected 3rd Year Rep for Dublin University Business and Economics Society (DUBES), TCD 09/10

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Elected Records Secretary for DUBES, TCD 10/11

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Awarded for top performance in Customer Relationship Management (CRM) in Kurt Geiger

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Awarded for top performance in Sales Productivity in Kurt Geiger

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Highly computer literate in both Windows and Mac

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Proficient in using Microsoft Office software (Word, Excel, Outlook, Publisher) and SPSS

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Dance Captain, National Performing Arts School, Dublin 06/07

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Awarded Academic Excellence in Physics, Our Lady’s School, 2007

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Interests

My interests and hobbies include travelling, meeting new people, reading, listening to music, attending live shows and

dancing.

References

Details available upon request.

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