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Manager Customer Service

Manassas, Virginia, 20109, United States
March 10, 2011

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**** ****** ****** ( Manassas, VA 20109 ( 703-***-**** Home or

703-***-**** Cell


To obtain a key position in Business Management with a progressive

organization dedicated to superior customer service, employee empowerment

and the continuous improvement of products and processes.


Multiple years of Supply Chain and scheduling experience in an environment

that includes production planning, scheduling and logistics experience with

knowledge of material management processes. I'm a results oriented,

progressive leader with strong team building and problem solving skills.


Govplace - Reston, VA

ICE F&PS Schedule Analyst

(1/2010 - Present)

The Schedule Analyst supports the Program Manager (PM), Earned Value

Management (EVM) Team and the Control Account Managers (CAM) in

establishing a Performance Measurement Schedule Baseline while maintaining

an Integrated Master Schedule (IMS) in accordance with Program Change

Management requirements.

. Gather status updates daily and generate weekly and monthly Integrated

Master Schedules.

. Monitor schedule performance against plan and works with Control

Account Managers to obtain additional status updates on daily status


. Work with EVM SME to generate monthly IMS CDRL and weekly statused IMS

with the latest approved Performance Measurement Schedule Baseline for

submittal to the customer.

. Provide assistance to the Program Manager and Control Account Managers

in development of Control Account schedules for all Program discrete

work scope

. Provide recommendations to Program Managers and CAMS based on

experience and knowledge of industry best practices.

. Maintain IMS Field Roadmap and ensures all approved discrete work

scope is incorporated into IMS with applicable fields populated. Work

with CAMs, PM and EVM Tools SME and EVM SME as required to ensure

fields are populated accurately.

. Support the Program Manager, CAMs and EVM Team in the areas of change

management and project progress reporting.

. Support development of all Performance Measurement Schedule Baselines

associated with new Task Orders as applicable.

. Ensure compliance with internal schedule management procedures and

government regulations/reporting requirements.

Argon ST - Fair Lakes, VA

Business Analyst / Project Scheduler

(1/2006 - 1/2010)

The Scheduler provides program management support in the areas of cost and

schedule control (earned value) and cost proposal generation.

. Lead Program Scheduling efforts using the scheduling tool, MS Project

. Create and maintain Program Integrated Master Schedule (IMS)

. Interface with the Program and Control Account Managers (CAM's) to

assist in managing the program by providing schedule oversight and

analyses, coordination and leading of IMS status updates, and earned


. Support the team in Earned Value reporting and specifically assess

earned value accomplishment and estimates to complete revisions

. Integrate schedules and perform analyses, work with functional

managers to identify resource conflicts and provide work-around

analyses / recommendations and identify schedule impacts.

. Interact extensively with other Argon ST departments: Program Support

(project cost accounting), Material Management (Purchasing and

Vendors), and Accounting & Finance (i.e. milestone payment tracking,


Argon ST - Fair Lakes, VA

Production Control Planner

The Control Planner analyzes material requirements to support production

schedules while also proactively assuring the material availability to meet

the production plan/schedule. Evaluates and improves the material flow

process. Duties include receiving, shipping, kitting, and production

inventory control with a focal point for identifying and resolving material

issues and communicating information to the "team" of critical parts.

. Strong planning, communication, and interpersonal skills

. Attention to detail and organization skills

. Motivated attitude and ability to schedule and complete assigned tasks

on schedule

. Ability to work effectively in a fast-paced organization with shifting

priorities and customer demands


Operations Manager - (Supply Chain Department)

(1/2000 - 6/2005)

The Operations Manager directs inventory replenishment strategies for all

materials. The objective is to optimize between availability, cost,

inventory investment, and risk of obsolescence. Determines production

levels of assigned finished goods to support domestic and international

sales plans and monitors inventory levels to establish specific

manufacturing plans. Work closely with division management, Marketing,

Suppliers, Plants, Co manufacturers, Purchasing, R&D and other Product

Supply functions.

. Developed production plans for assigned production groups and


. Planned inventory levels of raw and finished goods, determine

appropriate levels by groups and communicate plans to manufacturing

and other departments.

. Established a master production schedule of finished goods for each

assigned product group.

. Prepared raw material schedule for each product line by analyzing

sales projections and customer demand requirements, production

capacity, efficiency consideration, and inventory targets.

. Evaluated and implemented "new and changing item" projects.

. Minimized losses for aged and unstable product by maintaining

sufficient inventory while avoiding overstocks.

. Performed activities that impact SODEXHO's ability to maintain

constant and sufficient product supply.

. Analyzed and evaluated current facility capacity in order to produce

the amount of product needed to meet sales demand.


Material Planner/Scheduler

Managed, monitored, and coordinated all production planning, scheduling,

and raw material issues for new and existing business. Used various

reports and systems to maintain existing operations and to ramp up future

planned operations.


George Mason University Fairfax,


Bachelor: Communications Graduated


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