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Sales Customer Service

Location:
Alpharetta, Georgia, 30005, United States
Posted:
March 10, 2011

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***** A. ******

******@*****.***

770.***.****

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Senior Sales Trainer and Business Development Manager

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PROFILE

Entrepreneurial executive with more than sixteen years of sales and

business management experience. Hands on can do sales professional that is

customer focused and team oriented.

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PROFESSIONAL EXPERIENCE

American Intercontinental University

12/09-Current

ADMISSIONS ADVISOR

. Manage inquiries to achieve prompt contact and performance activity

weekly goals; utilize approved recruitment policies/formats; make prompt

and effective contact with inquiries and redirect unqualified candidates

based upon incompatible career goals.

. Schedule and conduct interviews, pursue qualified candidates for

enrollment, and determine appropriateness of candidates for admission based

upon career goal compatibility.

. Achieve enrollment and start rate goals, and conduct all activities in

accordance with the highest ethical standards. Adhere to all state, and

federal accreditation and institute rules and regulations regarding student

recruitment.

. Accurately and completely portray Institute educational programs,

expected outcomes, student services, and financial consideration to

students, parents and educators.

. Consistently conduct follow-up with all applicants to ensure successful

matriculation. Assist other personnel and departments with data collection

and problem solving.

The Hart Group, LTD.--Atlanta, GA

7/08-12/09

EXECUTIVE RECRUITER

. Prepare recruiting program according to the needs of general hospital

and specialized qualifications for the vacant positions.

. Attends job fairs and arrange for campus interview dates with nursing

school and college placement offices.

. Consulting with the nursing managers to find out needs of nursing

staff.

. Responsible for interviewing, pre-screening, sourcing, and referring

qualified candidates to respective hiring departments.

. Targeted the ideal candidate and developed strategies and perks to

retain and attract staff and provided support to newly appointed

individuals.

Forbes Worldwide. LLC- Beverly Hills, CA

6/05-7/08

Executive Search and Consulting Firm

TRAINING MANAGER / RECRUITER

Develop training curriculum, aids, and materials to instruct staff in

division operations, corporate policy, and sales. Recruit middle to

executive level management sales professionals throughout the U.S. in

Information Technology, Telecommunications, and Finance.

. Introduced new performance compensation program-structure development,

management guides and training, common reviews, and new survey

participation.

. Formulate sales management incentive programs. Reconstructed recruiter

incentive program which greatly improved performance.

. Effectively recruited candidates through Internet research, internal

database, cold calling, referrals, networking, and other strategies.

. Develop and conduct a variety of training programs with emphases on

business development.

. Interacted with Sales Team to insure quality and successful deployment

to customer engagements.

DTS -Birmingham, AL

3/02 - 8/05

Provide innovative solutions and high value-consulting services.

DIRECTOR OF BUSINESS DEVELOPMENT

. Placed high-end technical professionals in the area of Information

Technology Industry in contract and full-time positions. Specialized

in Software Engineers/Technical Program/Product/Project Managers,

Development Manager

. Directed the hiring process with each candidate from first point of

contact to acceptance of offer.

. Recognized and expanded on seasonal/market condition trends and

related staffing needs

. Attended industry related functions for networking opportunities and

enhanced product knowledge of the staffing agencies

. Led a cross-functional team with representatives from manufacturing,

customer service, technical service, IT, sourcing, accounts

receivable, and shipping to ensure a $2 million key account, the

largest account in company history

. Sales competency identification and program development to

competencies in tandem with education and human resources

. Reported directly to President

Wheeler Nutritional Concepts -Birmingham, AL

9/96-3/99

Complete line Nutritional retail stores

DISTRICT SALES MANAGER

. Responsible for the development, implementation and adherence to all

company policies for stores. Developed and /or reviewed standards,

policies, procedures and marketing for all functions involved with or

related to Ultimate Nutritional stores.

. Oversaw college recruiting process, Presented campus recruitment

workshops. Developed internship program

. Actively generated store revenue while developing the sales staff and

ensuring each client receives excellent customer service. Achieved 20%

sales increase over one-year period.

. Presentation/Delivery and support of technical and sales material

including: selling skills, sales management training, presentation

skills.

. Creation of agenda, curricula and training materials for all Sales

Training.

. Hired and trained the sales staff to convert leads to sales, selling

techniques to ensure they meet

personal sales goals.

. Provided control and editing of all store sales and purchase orders,

to insure conformity to established policies and procedures.

Controlled inventory and placement of incoming merchandise.

Vast Concepts -Birmingham, AL

3/96 - 3/03

Training and Consulting

DIRECTOR OF BUSINESS DEVELOPMENT

Develop training curriculum for business specializing in providing advice

to senior management on a broad variety of Leadership and team building

subjects, including:

. Creation of written, video-based and on-line sales education

. People Development: Hiring, training, leadership development

. Customer Relationship Management: Acquiring and retaining customers

. Cash Flow Management: No cash, no business

. Business strategy and planning

. Conflict Management and Diversity

. Effective supervisory skills

. Team Building

. Goal setting and achieving

. Sexual Harrasment

EDUCATION/PROFESSIONAL DEVELOPMENT

Milwaukee College of Business: Bachelor in Business Administration/

Accounting Major

Training Certification:

. 360 Solutions

. Ziegler performance group

. International Business Engineers

. 9 to 5

Computer Skills:

. Microsoft Word

. Excel

. Access

. File maker

. Novell Network



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