Sales Customer Service
Resume:
Randy A. Palmer
******@*****.***
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Senior Sales Trainer and Business Development Manager
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PROFILE
Entrepreneurial executive with more than sixteen years of sales and
business management experience. Hands on can do sales professional that is
customer focused and team oriented.
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PROFESSIONAL EXPERIENCE
American Intercontinental University
12/09-Current
ADMISSIONS ADVISOR
. Manage inquiries to achieve prompt contact and performance activity
weekly goals; utilize approved recruitment policies/formats; make prompt
and effective contact with inquiries and redirect unqualified candidates
based upon incompatible career goals.
. Schedule and conduct interviews, pursue qualified candidates for
enrollment, and determine appropriateness of candidates for admission based
upon career goal compatibility.
. Achieve enrollment and start rate goals, and conduct all activities in
accordance with the highest ethical standards. Adhere to all state, and
federal accreditation and institute rules and regulations regarding student
recruitment.
. Accurately and completely portray Institute educational programs,
expected outcomes, student services, and financial consideration to
students, parents and educators.
. Consistently conduct follow-up with all applicants to ensure successful
matriculation. Assist other personnel and departments with data collection
and problem solving.
The Hart Group, LTD.--Atlanta, GA
7/08-12/09
EXECUTIVE RECRUITER
. Prepare recruiting program according to the needs of general hospital
and specialized qualifications for the vacant positions.
. Attends job fairs and arrange for campus interview dates with nursing
school and college placement offices.
. Consulting with the nursing managers to find out needs of nursing
staff.
. Responsible for interviewing, pre-screening, sourcing, and referring
qualified candidates to respective hiring departments.
. Targeted the ideal candidate and developed strategies and perks to
retain and attract staff and provided support to newly appointed
individuals.
Forbes Worldwide. LLC- Beverly Hills, CA
6/05-7/08
Executive Search and Consulting Firm
TRAINING MANAGER / RECRUITER
Develop training curriculum, aids, and materials to instruct staff in
division operations, corporate policy, and sales. Recruit middle to
executive level management sales professionals throughout the U.S. in
Information Technology, Telecommunications, and Finance.
. Introduced new performance compensation program-structure development,
management guides and training, common reviews, and new survey
participation.
. Formulate sales management incentive programs. Reconstructed recruiter
incentive program which greatly improved performance.
. Effectively recruited candidates through Internet research, internal
database, cold calling, referrals, networking, and other strategies.
. Develop and conduct a variety of training programs with emphases on
business development.
. Interacted with Sales Team to insure quality and successful deployment
to customer engagements.
DTS -Birmingham, AL
3/02 - 8/05
Provide innovative solutions and high value-consulting services.
DIRECTOR OF BUSINESS DEVELOPMENT
. Placed high-end technical professionals in the area of Information
Technology Industry in contract and full-time positions. Specialized
in Software Engineers/Technical Program/Product/Project Managers,
Development Manager
. Directed the hiring process with each candidate from first point of
contact to acceptance of offer.
. Recognized and expanded on seasonal/market condition trends and
related staffing needs
. Attended industry related functions for networking opportunities and
enhanced product knowledge of the staffing agencies
. Led a cross-functional team with representatives from manufacturing,
customer service, technical service, IT, sourcing, accounts
receivable, and shipping to ensure a $2 million key account, the
largest account in company history
. Sales competency identification and program development to
competencies in tandem with education and human resources
. Reported directly to President
Wheeler Nutritional Concepts -Birmingham, AL
9/96-3/99
Complete line Nutritional retail stores
DISTRICT SALES MANAGER
. Responsible for the development, implementation and adherence to all
company policies for stores. Developed and /or reviewed standards,
policies, procedures and marketing for all functions involved with or
related to Ultimate Nutritional stores.
. Oversaw college recruiting process, Presented campus recruitment
workshops. Developed internship program
. Actively generated store revenue while developing the sales staff and
ensuring each client receives excellent customer service. Achieved 20%
sales increase over one-year period.
. Presentation/Delivery and support of technical and sales material
including: selling skills, sales management training, presentation
skills.
. Creation of agenda, curricula and training materials for all Sales
Training.
. Hired and trained the sales staff to convert leads to sales, selling
techniques to ensure they meet
personal sales goals.
. Provided control and editing of all store sales and purchase orders,
to insure conformity to established policies and procedures.
Controlled inventory and placement of incoming merchandise.
Vast Concepts -Birmingham, AL
3/96 - 3/03
Training and Consulting
DIRECTOR OF BUSINESS DEVELOPMENT
Develop training curriculum for business specializing in providing advice
to senior management on a broad variety of Leadership and team building
subjects, including:
. Creation of written, video-based and on-line sales education
. People Development: Hiring, training, leadership development
. Customer Relationship Management: Acquiring and retaining customers
. Cash Flow Management: No cash, no business
. Business strategy and planning
. Conflict Management and Diversity
. Effective supervisory skills
. Team Building
. Goal setting and achieving
. Sexual Harrasment
EDUCATION/PROFESSIONAL DEVELOPMENT
Milwaukee College of Business: Bachelor in Business Administration/
Accounting Major
Training Certification:
. 360 Solutions
. Ziegler performance group
. International Business Engineers
. 9 to 5
Computer Skills:
. Microsoft Word
. Excel
. Access
. File maker
. Novell Network
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