Administrative Assistant Customer Service

F elicia Lavenhouse

**** ******** ******, ************, **. 19134 Home: 267-***-**** Cell: 267-***-****

f *********@*****.***

Objective: To secure an Administrative position utilizing my previous experiences as well

as my proficiency in M icrosoft operating systems.

Qualifications Summary

Provide medication and other healthcare products to patients. Perform routine tasks to help

p repare prescribed medication for patients. Refer any questions regarding prescriptions,

d rug information, or health matters to the pharmacist. Familiar with medical terminology,

anatomy, physiology, and basic pathology, using systems approach. Establish success in

building, and maintaining a highly effective communication and interpersonal skills.

Certified in Windows 98 and 2000 operating systems. Used functions and features of

M icrosoft Word to develop professional business documents. Familiar ICD-9 and CPT,

H CFA forms using standard coding systems. Trained to record histories, maintain charts,

scheduled appointments and outpatient’s admissions. Skilled in common business office

and multi-line telephone systems.

Professional Experience

Pharmacy Technician/Cashier P hiladelphia, PA

ShopRite 10/2009-01/2011

Accepted prescriptions for filling, perform clerical tasks, measure weigh or count products

or materials. Use telephone communications techniques. Answer telephone inqui ries

p rocess medical insurance claims. Verify information on the prescription is complete and

accurate. Use computers to enter access or retrieve data. Operate cash register and provide

excellent customer service.

Administrative Assistant Philadelphia, PA

PathwaysPA 08/2009-10/2009

Primary duties include assisting the lead job developer in all aspects of the daily operations

of an employment program through job search, via internet as well as by telephone. Use of

office equipment such as operating photocopiers, scanners, facsimile machines voice mail

systems and personal computers as well as typing and filing important paperwork while

maintaining the highest level of confidentiality.

Pharmacy Technician P hiladelphia, PA

General Healthcare Resources 1/2009-8/2009

Prepared prescriptions for dispensing by the pharmacist by retrieving, counting, pouring,

weighing, and at times mixing medication. Make requisitions for drugs and supplies with

p rofessional guidance from the pharmacists. Order, receive, and maintain inventory of

d rugs and chemical. Verify information on the prescription is complete and accurate. Enter

data in computer systems, recording all the prescriptions, purchase orders, general clerical

d uties. Perform other position-related duties and assigned, depending on assignment

setting.

Medical Administrative Assistant P hiladelphia, PA

Regional Orthopedic Health Center 6/2005-2/2008

Accurately processed patient insurance and billing forms using standard coding systems

check patients in and out. Registered all new patients in and out, as well as registered all

new patients. Answered multi-line phones, scheduled appointments, handled all cash

t ransactions.

Technical Skills

Certified in M icrosoft Office Operations (Word, Excel, Outlook, PowerPoint, In ternet,

T yping 40-45wpm

Education

Metropolitan Career Center Philadelphia, PA 1996

Medical Billing/Data Ent ry Certified/GED

Cittone Institute Medical and Computer Philadelphia, PA 2006

Education Center Diploma

Medical Administrative Assistant

G.P.A. 3.9 with an attendance of 97%

Lincoln Technical Institute Philadelphia, PA 2009

Pharmacy Technician NCCT/Diploma

G.P.A. 4.0 with an attendance of 100%

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