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Project Management

Palatine, Illinois, 60074, United States
March 10, 2011

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*** **** ********* **** . ********, Illinois 60074

847-***-**** .


Change Assessments . Project Management . Organizational Development

Outstanding change management professional with over 20 years of experience

in spearheading change initiatives, securing stakeholder buy-in, assessing

and improving project activities, and developing effective training

strategies. Demonstrated track record in facilitating new process

implementations, building and leading high-performing teams, and leveraging

new programs to enhance revenue. Proven problem-solver committed to

supporting full project life cycle, strengthening skills of project

managers and business leaders, and driving organizational transformations.

Areas of expertise:

Change Management . Organizational Assessments . Project Life Cycle


Client Needs Analysis . Organizational Development . Training and

Development . Career Pathing

Executive Coaching . Project Planning/Management . Process Improvements

Performance Solutions . Stakeholder Buy-In . Communications


CHANGE & TRAINING MANAGER, Kraft Foods, Illinois . 2010-Present

Provide change management and training expertise in support of the SAP

"Record-to-Report" enterprise-wide initiative. Act as a critical link

between the project team and the Finance organization in coordinating

change management and training activities to 2,500 users. Collaborate with

Finance based resources to ensure effective training, communications,

incentives and adoption of new business practices and technology. Change

management activities include establishing, energizing, and sustaining a

change network, cultivating sponsorship, key stakeholder mapping, develop

training delivery plans, coordination of train-the-trainers,

communications, organizational readiness checks, change impact assessments,

incorporate certification controls, end user role mapping and organization


CHANGE MANAGEMENT LEADER, Merck & Co., Inc., North Carolina . 2009-2010

Enable organization to achieve greater flexibility and attain competitive

advantages by leveraging its human capital. Conduct needs analysis and risk

assessment on human capital landscape for large scale, transformational

projects. Develop installation and realization metrics to measure progress

and success of plant projects. Make recommendations to leadership team

based on research. Provide consultation on projects and considered to be a

highly reputable contributor on change management.

. SAP REALIZATION: Developed and executed effective learning/training

and communication plans related to site wide SAP realization goals.

. EXPANSIVE GROWTH: Head the design, development and implementation of

change plans related to plant expansion goals.

MANAGER OF CONSULTING SERVICES, LaMarsh & Associates, Inc., Illinois . 2007-


Spearhead change initiatives for diverse clients from conception through

completion. Manage organizational resistance by leveraging strategies

including sponsorship, effective communication, learning techniques, and

reward plans. Establish methodologies for change management process

implementation, ensure alignment with client culture and objectives, and

manage risk. Create KPIs to gauge effectiveness of change process. Provide

coaching in Managed Change techniques to key stakeholders.



Leveraged change management expertise to support a variety of clients.

Client/project highlights include the following:

. HARLEY DAVIDSON, INC.: Served as Managed Change Consultant to

facilitate enterprise-wide process implementation. Developed business

case for employees, created change strategy and plan, and strengthened

skills of change agents and functional managers. Ensured alignment of

change management strategy with project implementation objectives.

Established sustainability plan/metrics for full life cycle change




. UAL LOYALTY SERVICES: Acted as Website Product Development Consultant

to support e-commerce organization managers in developing new booking

engine. Facilitated UAT phases of website project by undertaking

implementation activities. Contributed to project planning and

business test planning.

. EXODUS WORLD SERVICES: As Strategic Planning Consultant, trained

executives in strategic planning techniques. Guided creation of

organizational business plan, supported development of fundraising

communications, and assessed volunteer programs for ROI.

UNITED AIRLINES, Elk Grove Village, Illinois . 1978-2003

A major airline serving 200+ domestic and international destinations.

Product Manager, Brands and Product Development (2001-2003)

Spearheaded change management by serving as thought leader for clients,

divisional and program managers, and staff undertaking transformation

initiatives. Supported comprehensive product life cycle by leading cross-

functional teams. Established metrics to gauge and quantify project success

by leveraging customer survey data to determine effect on their intent to

repurchase. Secured project buy-in and funding by creating high-impact

presentations for leadership. Enhanced change leadership and project

management capabilities by coaching project managers engaged in product

development and content management initiatives. Strengthened resources by

evaluating learning needs of program managers and implementing competency

development strategies.

. Grew revenue and decreased service costs by establishing effective

customer retention program. Won Vision Award from VP Marketing for

outstanding performance.

Change Consultant, Customer Satisfaction (2000-2001)

Supported 6 program managers in 3 multi-million-dollar application

development projects, including $2.1M call center, $3.3M notification

system, and $1.4M customer resolution incentive system. Leveraged expertise

in OD, business process reengineering, and change management to enable

client organizations to launch new delivery models and minimize impact on

human performance. Facilitated transactional and transformational change

initiatives by assessing change readiness and creating reports encompassing

qualitative and quantitative results.

. Played key role in strengthening company's reputation for skillfully

implementing projects and accommodating stakeholder views.

. Decreased project costs and enhanced project time estimates by

contributing to developing standard program management pathway.

NOTE: United roles also include Manager of Onboard Operations, Supervisor

of In-Flight Crew Resources and Senior System Analyst, Application



Master of Arts in Training and Development

Bachelor of Arts in Organizational Leadership

Roosevelt University, Chicago, Illinois


Certified Methodology Master of Managed Change; Master of Managed Change,

LaMarsh & Associates

Certified in Organizational Leadership - Roosevelt University

Certified in IBM/Rational Project Management Process - Rational University

Certified in SEI-CMM, LBMS/P3, ADEPT Project Management Methodologies

Conflict Resolution Forum in South Africa - Association of Conflict



Project Management Institute

International Society for Performance Improvement, Chicago Chapter

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