Sales Manager

Karen T. Duling

*** **** **** **., ** Grange, KY 40031

502-***-**** c 502-***-**** h ********@***.***

Summary: Fifteen years' experience as a successful recruiter, salesperson,

executive and trainer. Managed 500 people and 30 managers. Proven success

in surpassing goals; creative, entrepreneurial-minded, people person.

Excellent soft skills. Master's Degree in Conflict Management.

Experience:

. March 2008 to Jan. 2011 - Admissions Officer, Sullivan University,

Louisville, KY

Duties: Responsible for recruiting students to attend Sullivan's

undergraduate programs. Contact, interview, tour and sign prospective

students. Achievements: Consistently surpassed recruiting goals.

Created marketing systems to recruit/retain students. Named "Rising

Star" and "High Achiever" my first year with the company. What I learned

working here: the importance of education and how crucial good

communication skills are as a manager.

. Nov. 2006 to Mar. 2008 - Guest Service Team Lead, Target Stores,

Louisville, KY

Duties: Managed the front of the store, resolved conflict with upset

guests & developed positive rapport with guests. Empowered cashiers to

streamline checkout process. Multi-tasked utilizing decision-making and

problem solving skills. Achievements: Voted "most enthusiastic" by

teammates. What I learned working here: A smile goes a long way toward

fixing problems.

. Sept. 2001 to Sept. 2006 - Director, Home & Garden Party, Latasia, Body

Shop at Home

Duties: Recruited, trained and motivated sales staff, facilitated

monthly sales meeting while maintaining personal sales. Achievements:

Number two recruiter with Latasia by third month. What I learned working

for these companies: Perseverance.

. May 1989 to Sept. 2001 - Senior National Sales Director (Executive),

Petra Fashions

Duties: Recruited, trained and motivated sales staff, developed/trained

managers. Implemented training programs for both consultants and

managers. Facilitated various meetings. Gave motivational/training

speeches to as many as 500 people. Analyzed and evaluated sales

statistics to better improve productivity. Managed a team of 500

people/30 managers (including two National Sales Directors). Resolved

conflict with unhappy customers, or between managers and consultants.

Achievements: One of the top seven managers in the nation growing a $1.7

million dollar sales team. Was the number two recruiter (nationally).

Continually recognized as a top recruiter, earned incentive trips/prizes.

What I learned working here: The importance of positive recognition, how

to motivate, inspire and lead others, set goals and achieve your dreams.

. 1987 to March 1989 - Grand Valley State University - Allendale,

Michigan

Administrative Assistant in the office of Special Student Services, which

encompassed: international, minority and handicapped students. I

performed clerical work and supervised student workers. Promoted to

Clerical Assistant for the Dean of Science. What I learned working here:

The importance of diversity and accuracy.

Publications: Article published in "RT Image" Magazine May 17, 2010.

"On Their Worst

Behavior: Workplace aggression impacts staff and productivity".

Karen T. Duling - Page two

Education:

Master of Science in Conflict Management, Sullivan University - March 2010

Graduated Summa Cum Laude 4.0 G.P.A.

Master of Science Human Resource Leadership, Sullivan University.

Anticipated completion: December 2011

B.S. Business Administration, University of Phoenix 2008 - 3.74 G.P.A.

Graduate, Dale Carnegie Sales Advantage Training - Named "Human Relations"

Award

Recipient, received "Recognition" Award and Continuous

Performance Award (2010)

Graduate, Dale Carnegie "Effective Communication Skills" class.

Volunteer work:

Girl Scout Leader (1994-1997), Rocked cocaine addicted babies (1995) at

Connor's Nursery (WPB, FL). Outreach Director at Hope Community Church

(2002-2005), Lead a Mission's group to Guatemala to distribute eyeglasses

and shoes (2007), Went on Mission's Trip to Guatemala to build a clinic

(2003), have served in various positions in our churches, from watching

infants, teaching Sunday School, etc. (1989-present). Went on Juvenile

Diabetes Walk (Louisville) 2007. Organized toy drive for needy family

(2009) and clothing drives for needy students (2009-10)

Skills:

Conflict Management skills including facilitation, group problem solving,

mediator, diagnostics and ethics, negotiation, alternative dispute

resolution methods, managerial communication skills and conflict in

culture. Have done massive research on workplace bullying, including I am

currently authoring a book on the subject.

Office skills include: Type 80 wpm, Power-Point, Microsoft Word,

Publisher, Excel, Office, Outlook, CampusVue, excellent proofreader, good

communication skills, internet savvy.

Work experience: Top recruiter, motivator, manager. Experienced public

speaker. Proponent of positive recognition for motivation.

Personal skills: Fast paced, positive person with strong leadership

skills. Problem solver, top recruiter, goal driven hard worker, extremely

ethical, strong sales ability. Motivator.

References: Available upon request.

Karen Duling 502-***-**** - ********@***.***

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