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Customer Service Representative

Philadelphia, Pennsylvania, 19145, United States
March 10, 2011

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**** *. ******** ******, ************, PA 19145


Objective: To obtain a communications focused position, in which I can enhance the image of and

increase visibility for an organization or client, generating positive public interest

Exceptionally motivated communications and development professional with several years of applicable

experience in non profit, sports, and professional organizations. An ability to work directly and

effectively with management, media, and external customers. Drive and dedication to produce

significant results, meet deadlines, and maximize potential. Additional proficiency in the following:

Preparing internal and external communications materials

Utilizing Microsoft Office Suite, Raiser’s Edge, Paciolan

Coordinating events, business functions, fundraisers

Garnering positive interest and awareness for organizations, clients, and products


The Franklin Institute, Philadelphia, PA

Corporate and Government Relations Coordinator October

2009 March 2011

Key Achievements:

Raised over $1.5 million in general operating support; surpassed all financial goals

Managed the Institute’s Corporate Membership program and a portfolio of nearly 60 corporations

and their Memberships

Led corporate fundraising for The Franklin Institute Awards Ceremony and Dinner, an annual

gala held to honor a class of Laureates for their achievements in science and technology

Coordinated The Franklin Institute Legislative Breakfast, a yearly awareness event for state

legislators in order to attract interest in the museum and secure votes for government funding

The Franklin Institute, Philadelphia, PA

Development Assistant June 2009

October 2009

Key Achievements:

Used Raiser’s Edge database to enter daily gifts, create custom reports, and track event registrants

Prepared an array of donor correspondence and written materials

Completed detailed research profiles of potential and current high level donors

Center For Family Services, Camden, NJ

Public Relations Associate October 2008

June 2009

Key Achievements:

Brea Stover Resume

Page 2

Prepared internal and external communication materials such as brochures, newsletters, client

success stories, and presentations

Wrote press releases, acknowledgement letters, public service announcements, and articles to be

distributed to gain media and community awareness and interest in CFS

In collaboration with team, organized and executed fundraising events, including CFS’ annual

golf tournament and holiday gift drive

Communicated with individual and corporate donors to secure contributions to benefit CFS’


Philadelphia Phillies, Philadelphia, PA

Customer Service Representative January 2007

October 2008

Key Achievements:

Clipped and archived news articles pertaining to the team and organization

Assembled press releases and game day notes for distribution to reporters, including during the

2008 Playoffs and World Series

Assisted in preparation and execution of events including the ALS Phillies Phestival, Jimmy

Rollins’ Basebowl Event, special events for season ticket holders, as well as events for external clients

Provided support for the Fan Development department; worked on Phundamentals initiative,

which teaches children from underserved communities the basics of baseball and good sportsmanship,

and helped lead Baseball Academy, a program for youth baseball teams to experience a full day of

activities at the ballpark

The Star Group, Philadelphia, PA

Public Relations Intern January 2008

May 2008

Key Achievements:

Contacted media via phone and email to gain awareness for clients

Drafted press releases and pitched campaigns and stories to press

Became familiar with tools such as Media Directory and LexisNexis to research clients and

current events

Contributed to the team by generating new strategies for campaigns


Temple University, Philadelphia, PA – B.A.

Date of Graduation: May, 2008

Brea Stover Resume

Page 2

School of Communications and Theater, Public Relations Concentration: 2006 2008

Fox School of Business: 2004 2006


Ms. Kim Fraites Dow

Chief Development Officer


Relationship: Former supervisor

Ms. Kelly Carlucci

Marketing Specialist


Relationship: Former supervisor

Ms. Gina Focareta Evans

Interim Director of Institutional Giving & Govt. Relations


Relationship: Former colleague

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