Customer Service Administrative Assistant

K a ren Nicole Akerson

*** *. ******** ******

Sanford, NC. 27330

910-***-**** Cell

919-***-**** Home

*********@*****.***

Education : Central Texas College – Associates in General Arts 12/2010

B ellevue University – B achelors’ in Human Resource

M anagement

Expected graduation date 06 /2011

S kills: A ttended and successfully completed multiple leadership courses

supported by the United States Air Force including Leadership Development

and Accession Course, Enlisted Team Development course, Leadership skills,

Teambuilding Skills, Customer Service related skills, MS Word, Excel, Power

Point proficient.

Experience:

H a r nett County H uman Resources

Human Resource Assistant

10/2010- 02/2011

Reason for leaving; limi ted service –Part-time

Assist in the recruiting process for the county. Assist in planning and

setting up employee events, including the benefits fair, retirement functions,

enrichment activities, etc. P rovide administrative support to the Director

i n setting up meetings and generating reports and correspondence as

required. Maintain departmental personnel files, establishing folders for new

employees and filing i nformation, respond to employee and citizen

requests for information about personnel files; releases information in

accordance with the Personnel Privacy Act. Provide information on vacancies

and application process, County benefits and policies. Collaborate with

managers as an internal professional to strategize, and resolve complex issues

w hich require evaluations of various dynamics.

U nited States Ai r Force- Active Duty

Mi li tary Personnel Building Pope AFB, NC

2006-2008

Reason for leaving; honorable/medical discharge

Monitor government contractors while conducting background check

on personnel. Reviewed and processed secret clearance applicants

w hile implementing state and mili tary regulations. Security analysis,

i nvoicing, payroll, taxes, audits, database coordinator, scheduler,

coordinate Peer Seminars and meetings, plan and schedule, t ravel

a rrangements. Administrative assistant conducted conference calls,

setup and planned meetings. Reviewed and updated safety policies

and assisted in investigations related to Risk Management. Preformed

g roup assessments to evaluate Airman moral and performance while

i n t raining. Assisted with new recruit t raining programs and

retirement benefits.

O ffice Manager – Dr. B. Ciampa

Fayetteville, NC.

Reason for leaving; moved

2

008 - 2010

M anaged insurance claims and adjustments. Managed employee

benefits and compensation plans. Primarily responsible for balancing

checkbook, paying bills, setting up charts and presenting new

p rocedures for the Company . Planned and managed quarterly

meetings, responsible for daily deposits. Assisted the doctor with

administrative duties such as: typing, setting up t ravel, scheduling,

and appointments. P rovided a broad range of assistance to families,

w hile managing a five person team. Managed patient post surgery

care and made all follow up appointments.

R eferences: U pon Request

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