Customer Service Sales

Kinshasha Rhodes

**** ********* ****, **** ***

Atlanta, GA 30331

Email: *********.******@*****.***

Home: 678-***-****

OBJECTIVE: To obtain a position that will allow me to demonstrate

professional integrity, and to be able to utilize my skills and experience

while providing opportunity for future professional development

EDUCATION:

Norwalk Community College, Norwalk, CT

Major: Human Resources - attended 9/2000

United Education Institute, School of Dentistry

Area of Studies: Dental Assistant (Graduation date 2011)

Volunteer Work: Economy Dental: Work hands on with patient doing four hand

dentistry as a chair side assistant, dental administration, insurance,

record filing, bookkeeping, appointment transaction, coding, electronic

date interchange.

COMPUTER SKILLS: Microsoft XP Software Applications, Lotus Notes, Outlook

PROFESSIONAL SKILLS:

. Ability to interact and communicate well with all levels of staff and

management

. Dedicated, responsible, and a team player

. Strong organizational skills and detail-oriented

. Ability to work well under pressure, ability to multi task, (with both

clients and office related duties), and work effectively against

deadlines

. Ability to prioritize multiple projects and adjust workload

accordingly

. Willingness to learn and adapt to new responsibilities

Hair by Selena, Atlanta, GA (05/2009-Present)

Receptionist:

. Schedule and confirm appointments

. Answer a mulit-line phone system

. Greet all customers to ensure a friendly environment

. Responsible for collecting all money and maintaining all of the day to

day transactions

. Bookeeping

. Receive and sort mail

. Order supplies and maintain all products

. Tidy and maintain the reception area

. Preformed other duties as needed

PROFESSIONAL EXPERIENCE:

Verizon Wireless, Stamford, CT (1/2008-3/2009)

Sales Representative:

. Provided a high level of customer service; while helping customers

make smart buying decisions with Verizon Wireless products (i.e.

service plans, phone equipment, accessories)

. Interacted with the technical support team to remain up to date on

technical issues occurring with phone devices

. Continuously followed with wireless devices and plans

. Managed in-house database system to track customer accounts for

accuracy and consistency

. Performed full credit checks to approve accounts

. Closed sales by addressing customer concerns, demonstrating empathy,

and consistently moving customers towards commitment

. Initiated sales processes to increase sales in existing accounts

. Demonstrated persistence with the ability to overcome obstacles, and

strive to improve skills and achieve goals

Customer Service Representative (9/2006-1/2008)

. Meet and Greet customers through retail store experience

. Provided high level of customer support

. Handled all inbound calls dealing will technical issues, billing

issues, and general questions

. Assisted with daily inventory count

. Identified all client issues and resolutions

. Managed database records, drafted customer status reports

Maxim Health Care Service, Stamford, CT (4/2005-5/2006)

Human Resource Assistant:

. Managed the new hire process for all new employees

. Conducted background checks and verified nursing licenses

. Provided customer service to medical staff

. Data Entry

. Scheduled interviews and travel arrangements

. Provided administrative support to payroll manager

. Performed other job related task and duties as necessary

Stamford Health Systems, Stamford, CT (6/1999-4/2005)

Unit Assistant:

. Provided personal hygiene care to patients

. Transported patients to different units

. Assisted with room preparation for all new patients

. Stocked incoming medication for patients

. Provided administrative support and customer service

REFERENCES AVAILABLE UPON REQUEST

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