Customer Service Medical Assistant

Roslyn Arroyo

** ******** **** ***

Charlestown MA, 02129

617-***-****

Objective: To obtain an interview due to my personal skill and

qualification.

Education:

East Boston High School

September 2003 - June 2007

Kaplan Institute, medical Assistant

September 2007- May 2008

I learned how to conduct:

. Physical examinations

. Minor surgical procedures

. Administer injections

. Perform EKGs

. Venipuncture

. Routine laboratory and diagnostic tests

. Prepare examining room instruments and equipment

. Record vital signs

. Document and maintain patient data

. Schedule and patient reception

. Insurance claims

Experience:

. Johnnies Foodmaster, Cashier Charlestown MA Feb

2007-Oct 2009 Handled company money /

registers, customer service, trained new employees

. Unidine, Server Charlestown MA

Oct 2008- April 2009 Set up for

breakfast, take order, bring out order, bring out dessert, bus tables,

wash dishes, and prepare for lunch

. Boston Harbor Cruises, Receptionist Charlestown MA April

2009- Oct 2009 (seasonal)

Take reservations and assist customers

. State Financial, Receptionist Boston MA

Oct 2009-Oct 2010

Direct calls to the right property

manager, prepare packets, sort mail, run errands, faxing and filing,

payroll, mailed out notices, assisted other managers in the office

Skills:

Microsoft Word, Microsoft Excel, PowerPoint, Registers, Customer

Service

References:

Kevin Perno: 617-***-****, Evvie Scoville: 617-***-****, Beatrice Williams:

617-***-****

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