Sales Customer Service
Resume:
Christopher J. Dubach
**** ******** **., ******, ** 60031
*******@********.***
http://www.linkedin.com/in/christopherdubach
BUSINESS DEVELOPMENT & SALES MANAGEMENT EXECUTIVE
Strong, repeated success building teams and territories for national and
international corporations. Entrepreneurial spirit, delivers analytical
thinking skills to leverage industry trends and opportunities that provide
optimal product and service solutions. Extensive experience recruiting
successful channel partners. Builds foundation for sustained revenue growth
through strong account relationships (CRM) and unparalleled client
experience.
KEY DIFFERENTIATORS
< Ownership Mindset: Entrepreneurial background enhances rapport with
business leaders, and allows stronger connection between client
challenges and recommended solutions.
< Ground-Up Teambuilding: Managed & trained both sales teams and
independent distributors for growth in sales and mutual success.
Strong mentoring and coaching competencies.
< Global Experience, Local Focus: Sped international manufacturer's
market entrance through development of local distributor relationships
and effective management of import operations.
< Market Leadership: Grew high-performance distributor network quickly
to position company in top three in the North American market within
24 months. Positioned multiple organizations for profitable
acquisition through consistent expansion of market reach.
< Revenue Impact: Developed and executed strategic sales and marketing
programs generating $7 million in revenue by identifying and
penetrating new market segments.
BUSINESS DEVELOPMENT TRACK RECORD
Adjunct Instructor 2009-Current
College of Lake County, Grayslake, IL
Higher Education
Develop students for careers in the heating, ventilation, air conditioning
and refrigeration (HVAC/R) industry for residential and commercial
applications. I facilitate the learning process through the fundamentals,
current techniques and theories relating to general thermal dynamics,
electrical, motors and controls, installation and operation of heating,
ventilation, air conditioning and refrigeration equipment, and how they
apply in the real world mechanical service industry.
Technical Sales Executive 2007-2008
ILLCO, Inc., Waukegan, IL
HVAC Wholesale Company
Development and management of new customer accounts at contractor,
municipal, and facilities levels for existing client portfolios in Illinois
and southeastern Wisconsin. Managed full-cycle sales process including
developing action plans with measurable benchmarking through scheduling
follow-up and ongoing relationship management as well as prospecting/lead
generation. Led client education sessions for new product lines to
introduce them to market. Partnered with customer service to exceed
expectations in response to client needs. Prepared reports on sales
outcomes for results tracking.
General Manager, Trane Aftermarket Supply, Buffalo Grove, IL,
HVAC Wholesale Company 2006-2007
Leadership & growth of a leading national manufacturer's aftermarket
wholesale OEM HVAC wholesale supply branch. Management of inside sales team
of three increasing their productivity through coaching/mentoring and
department level training.
. Increased sales by 12% through optimization of product offerings based on
industry trends and customer feedback and effective marketing.
. Recruited and trained top-ranked regional sales team.
Sales Executive/President 1999-2006
C&H Sales Corporation, Gurnee, IL
North American Equipment Importing Rep/Sales Firm
Leadership of sales and importing efforts for several national and
international machinery manufacturers of dry cleaning, laundry, HVAC and
refrigeration equipment, process chillers and steam boiler systems. Founded
organization in response to market needs; provided clients enhanced market
access, accelerated growth.
. Achieved 25% sales increases annually by expanding strategic alliances
with customers and suppliers.
. Moved multiple organizations from new market entrants to top market
performers, leading to successful strategic acquisitions.
. Founded and developed profitable operation through effective marketing,
budgeting, and inventory control.
Vice President, North American Sales & Operation Manager 1998-1999
Lindus S.r.l., Italy/Lindus USA, Waukegan, IL
Leading International Equipment Manufacturing Company
Experienced at taking a turnaround situation and transforming the business
to a sustainable growth model. Spearheaded North American sales and
marketing. Created and executed strategic business plan for market
penetration. Coordinated documentation with import brokers and supervised
arriving overseas shipping schedules. Prepared and presented sales
proposals and promotional materials. Actively promoted product knowledge,
including hands-on product use and technical support. Optimized extensive
domestic and international territory coverage schedule to ensure sales
results while conforming to budgets.
. Built positive relationships with existing distributor network while
increasing network by 15 in the first year, leading to a 45% sales
increase.
. Introduced new inventory system and spending controls, reducing expenses
by 15% overall.
. Developed $1.5 million profit and loss report for effective tracking and
forecasting.
Vice President, North American Sales 1992-1998
Firbimatic S.p.A., Italy/Eco Dry of America, Grayslake, IL
Leading International Equipment Manufacturing Company
Built North American sales and marketing operations. Set sales goals for
distributorships and sales representatives and managed outcomes. Provided
ongoing product and technical training and support. Led advertising efforts
to promote products in national and regional trade publications. Led trade
show strategy and execution including concept, promotion and setup.
. Planned and implemented sales strategy that increased sales by 80%,
positioning company within top three in the market within 24 months.
. Recruited and managed over 36 distributor relationships for North
American market.
. Rectified critical supply chain bottleneck, increasing sales by 25%.
ADDITIONAL EXPERIENCE
U.S. Coast Guard, Veteran
EDUCATION
Candidate, BA in Management/International Business, Columbia College of
Missouri
Associate in Applied Science, HVAC/R, College of Lake County
COMPUTER & TECHNICAL SKILLS
Certifications in Commercial Refrigeration, Residential and Commercial
Heating and Cooling, EPA - Universal
Microsoft Office (Word, Excel, PowerPoint, Visio, Outlook), MapPoint, ACT,
AutoCAD Lt, Adobe, Mac & PC
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