Customer Service Manager

ADRIAN D. BAUL

**** **. **********

Phone: 208-***-****

Mountain Home, ID 83647

*******@***.***

Global Supply Chain/Logistics/Materials Manager

Over 20 years experience in the customer end of the DOD supply chain.

Consistently successful in forecasting future materiel requirements,

organizing daily warehouse operations, designing, constructing and

deploying Mobility Readiness Spares Packages (MRSP) and maintaining

strict compliance with safety regulations when handling health hazard

items. Dynamic management performance armed with mix of resource protection

and inventory management experience supported by Standard Base Supply

System (SBSS) practical knowledge. Possesses current DOD Secret Security

Clearance. Expertise in:

*Inventory Optimization & Planning * Customer Relationship Management * *

Purchasing Strategies *

*Vendor Sourcing & Quality * Process & Performance Optimization *

PROFESSIONAL EXPERIENCE

COMBAT SUPPORT ASSOCIATES, Camp Buehring, Kuwait

11/2009 - 11/2010

Force Protection Officer (FPO)

Primary mission was to provide security support for the US Army Area

Support Group- Kuwait (ASG-KU). FPOs had the authority to enforce the

Uniform Code of Military Justice and US Statute codes. Duties performed

included: Motorized Roving Patrols, Static Posts (Entry Control and

Boundary Security), Screening/Area Security Operations, Physical Security,

Personnel Protective Detail. Qualified with the following weapons: M9

Pistol, M4 Rifle, M249 Squad Automatic Weapon and M60 Machine Gun.

. Provided security to troops transferring in and out of the Area of

Responsibility (AOR)

UNITED STATES AIR FORCE, Mountain Home AFB, Idaho

11/2006 - 7/2009

War Readiness Manager, Customer Service Manager and Materiel Control

Supervisor

Appointed as War Readiness Manager which involved integrating a Logistics

Module with the Mobility Inventory Control and Accountability Systems

(MICAS) thus matching key Chemical Warfare Defense Ensemble (CWDE) sizes

for 675 base personnel. Managed the Customer Service Element which

encompassed managing the daily operations of Stock Control/Demand

Processing, Research and the Equipment Liaison Office. Managed procurement

of critical assets supporting mobile communication systems valued at 100

million dollars. Controlled storage, security, issue and accountability of

1,143 MRSP line items worth 9 million dollars. Conducted purchases with the

Government Purchase Card (GPC) and Form 9 documents.

. Identified 1000 defective CWDE suits fulfilling a depot directed

requirement enhancing accountability and accuracy. Edited deployment

roster worksheet for 500 deployers enabling expeditious base

movements. Aided in quarterly MICAS contract lot updates maintaining

system integrity and asset visibility. Primary weapons custodian for

2000 mobility weapons. Maintained 100% accountability.

. Supervised processing of 40 cancellation requests deleting unwarranted

backorders returning 1.8 million dollars back to Organization and

Maintenance (O&M) funding. Facilitated the preparation of 76 routine

and expedite requests by procuring essential assets leading to14,986

hours flown/8,138 sorties. Ensured 110 national stock numbers were

correctly loaded into the base supply database boosting asset

availability for base operations.

. Managed 14 million dollar MRSP supporting the radar system monitoring

Iraqi airspace. Procured assets totaling 500 thousand dollars while

deployed in Iraq. Also provided lateral support and mission

enhancement to neighboring Q-west, Iraq by coordinating the transport

of 9 California tents and 800 slabs of AM2 matting.

UNITED STATES AIR FORCE, Osan Air Base, South Korea

08/2005- 10/2006

NCOIC (Noncommissioned Officer in Charge) Storage and Issue

Planned, organized and directed daily operations for 12 military and seven

civilian personnel. Responsible for three supply warehouses totaling 85,000

square feet with 12 stock rooms. Received, inspected, stored and issued

assets supporting 26 OA/A-10 aircraft, 26 F-16 aircraft, one HH-60

helicopter, U-2 Aircraft, 54 base organizations and seven geographically

separated units across the Korean Peninsula. Monitored incoming and out-

going assets utilizing the Standard Asset Tracking System (SATS).

Supervised the receipt, storage, and issue of Consumable Readiness Spares

Package (CRSP) assets. Managed Electrostatic Sensitive Devices (ESD) and

Shelf-Life programs. Provided secure storage for pilferable and

classified assets. Ensured completion of warehouse validations prior to

scheduled inventories. Maintained and safe guarded a weapons vault and

provided courtesy storage for 20 additional units' weapons accounts.

. Developed strict warehouse security program; enforced 24/7

surveillance, securing critical parts worth 59 million dollars.

Oversaw 250 Mission Capable shipments supported Global War on

Terrorism; enhanced Airmen survivability. Directed flow of 10 thousand

transactions through SATS sustaining zero delinquent documents in 90

days.

. Led reorganization of 1000 unit, 1.9 million dollar bulk storage area

producing a 60 percent gain in storage space. Skillfully managed U-2

CRSP worth 21 million dollars achieving a 94% fill rate supporting 202

reconnaissance sorties.

. Engineered deletion of 3000 no-demand/zero- balance items recouping

4000 square feet of storage space

Validated 1500 ESD units worth 14 million dollars. Reduced critical

spares damage while increasing spare part reliability. Identified an

Intrusion Detection System requirement for the classified vault. The

18 thousand dollar project was funded by the Wing.

Minot AFB, Minot, North Dakota

12/2002 -

08/2005

NCOIC Materiel Acquisition Element, NCOIC Receiving Element

Supervised receipt and issue of 1,000 contractor operated civil engineer

supply store (COCESS) items monthly.

Monitored the 5th Civil Engineering Squadron due-out status list on 500

items requisitioned. Monitored blanket purchase agreements worth 600

thousand dollars. Issued severe clothing and personal protective

equipment to 563 craftsmen . members of the Prime Beef Engineer Emergency

Force logistics team supporting Air Expeditionary Force contingency

operations. Responsibility for the efficient management and supervision

of materiel handlers in the receipt, identification, quantity, accuracy,

condition and receipt, identification, quantity, accuracy, condition and

temporary storage of property. Prepared submitted and performed quality

control follow-ups on Shipment Discrepancy reports (SDR).

. Contributed to timely funds distribution of 2 million dollars in

COCESS expenditures during FY' 03.

Validated 4 thousand stock listed items ensuring the right part was

received at the right time. Ensured 20

thousand materiel line items did not exceed strict AF

annual/semiannual inventory requirements. Stayed within

budget constraints and utilized limited space while managing a fully

stocked Self-Help Store.

. Identified multiple warehouse location discrepancies for 600

construction line items resulting in a 15 percent accountability

increase. Managed contract purchasing database program, provided

weekly statistics on expenditures for deployed unit. Meticulously

managed 500 thousand dollar Harvest Falcon account ensured proper

return of post deployment assets. Dismantled 73 TEMPER tents/3 general

purpose shelters which contributed to early drawdown action.

Consolidated and accounted for 2.5 million dollars in supplies

directly supporting ENDURING/IRAQI FREEDOM. Implemented filing system

for processed documents decreasing filing time by 30 percent for 2000

documents.

. Identified, submitted and resolved 90 SDRs back to depot; recovered

20 thousand dollars in operating funds. Assisted in the investigation

of 15 defective B-52 Main landing Gear Tires worth 24 thousand

dollars. Instinctively loaded item record suspect flags on 15

refurbished aircraft windows worth 40 thousand dollars.

This action prevented a potential catastrophic event due to lack of

air pressure within the confines of the air cabin.

UNITED STATES AIR FORCE, RAF Lakenheath, England

11/1999- 12/2002

NCOIC, Hazardous Material Pharmacy, (HAZMART), NCOIC War Readiness

Managed the tracking, issuing, and processing of all hazardous

authorization requests via the Air Force Environmental Management

Information System (AF-EMIS). Maintained cradle to grave responsibilities

on all Hazardous items in 7 decentralized locations. Provided training on

utilizing the AF-EMIS data base. Conducted warehouse validations and

internal surveillances on HAZMART warehouses. Managed 3 MRSP, 3 Consumable

Readiness Spares Packages (CRSP) worth 52 million dollars. Marshaled

deploying equipment through transportation channels. Monitored Time Change

Technical Order and functional check programs for MRSP property. Provided

oversight and control of all classified assets.

. Managed 48th fighter Wing's hazardous materiel stored on 7 warehouses

containing 35 thousand units worth 450 thousand dollars. Expeditiously

procured 100 oxygen cylinders within ten day prevented the grounding

of 84 assigned F-15 fighter aircraft. Aggressively researched and

located "environmentally friendly" substitutes reducing hazardous

stock by 5 percent. Administered mandatory Hazardous Communication

Training to 50 warehouse personnel.

. Orchestrated successful deployment of 109 thousand assets and 17

support personnel to 12 different locations. Coordinated with

maintenance personnel to build 279 items, 27 million dollar mission

support kit for Konya, Turkey. Reconciled F-15C CRSP by deleting 628

low demand items and adding 848 assets. Coordinated modification of

1700 weapons to M-16A2 configuration enhancing base readiness posture.

Transferred 10 thousand items worth 13 million dollars to Incirlik,

AB Turkey to support aircraft deployed to operation NORTHERN WATCH

resulting in the completion of 384 sorties. Rapidly replenished 6

thousand MRSP shortages. Processed 371 priority 02/03 issues to

bolster MRSP fill rates and provide support to 3 flying squadrons.

Maintained 216 item equipment accounts worth 352 thousand dollars

.Managed Resource Protection Program. Received excellent ratings on

both annual survey and anti robbery exercise (2002) validating the

security of the wing's 3 thousand asset mobility weapons account.

CERTIFICATIONS/TRAINING

Government Motor Vehicle Operations Course VI, Altus Oklahoma, Oct 1984

Air Force Technical Order System PDS Code AVH, Torrejon AB, Spain Apr

1986

Equipment Management Custodian Block III, Mildenhall AB, UK Feb 1994

Equipment Management Course code 015 RAF Lakenheath, UK Dec 2000

Force Protection, Controlled Area, Anti Robbery/Bomb Threat Training Dec

2001

GSA Smart Pay Purchase Card Training, Minot, ND Jul 2003

EDUCATION

. AAS Logistics - Community College of the Air Force, Montgomery, AL.

May 1998

. BS Management/Human Resources GPA 3.28- Park University, Parkville,

MO. May 2008

MILITARY SERVICE

Feb 1984- July 2009

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