Customer Service Administrative Assistant

MARIANNA SILCHUK

916-***-**** ***************@*****.***

Objectives

To obtain a position where I can put my skills to use and fulfill my job with enjoyment. Working in retail and customer

service for a number of years, I’ve seen all types of personalities and I feel that those experiences have taught me

how to better approach and communicate with others.

Skills

Articulate, detail oriented, creative, well organized and able to handle several projects at a time. Able to work

independently or in a team environment. Computer literate in automated office applications: MS Word, Power Point

and Excel. Excellent customer service skills, typing and data entry. Can speak Ukrainian fluently and some Russian.

Education

1/2011 present

San Francisco State University – San Francisco, CA

B.S. in International Business & B.S. in Apparel Design

and Merchandising (in progress)

1/2008 – 12/2010

American River College – Sacramento, CA

A.A. in General Education & Liberal Arts, Graduated in 2010

Relevant Experience

Roseville Yamaha, Roseville, CA April 2008 – present

I was the administrative assistant to the general manager/owner. I handled his paperwork, timecards, filing,

organizing, took his phone calls, planned events and payroll. I also cashiered and assisted customers to help

them find what they were looking for.

Saks Fifth Avenue Off 5th, Folsom, CA November 2010 present

I provided customer service to clients and helped them find what they were looking for. I helped with

closing procedures, straightened the store at the end of the day, helped with go backs, assisted

customers in the fitting room and worked as a cashier.

Fortress Creative Strategies, Roseville, CA October 2007 – April 2008

I provided effective daily operations in office environment, maintained data entry for sales people to use. I

also researched new business leads that helped the business grow.

Mark’s Hallmark, Roseville, CA August 2006 – October 2007

I provided assistance at the cash register, helped customers with items they were looking for and

helped with inventory and stocking new items on the floor. I also helped with closing procedures

nightly.

November 2005 – August 2006

Jo Ann Fabrics and Crafts

I helped customers find what they were looking for, provided assistance at the cash register, helped

with inventory and stocking new items and learned closing procedures.

Internships

Sacramento Fashion Week Internship (2 months) September 2009

I helped designers backstage with putting on clothes, hair and makeup and final touches. Set up chairs, runway, d écor

at venue. I came to meetings, called vendors for sponsorships and assisted with the planning process.

ARC Fashion Show May 2009

I was a student in the fashion promotions class at American River College and helped plan the fashion show through

out the semester. We picked designers, had fittings, held model auditions and picked models, decorated venue and

worked with designers backstage during fashion show.

Visual Merchandising Internship at October 2010 – December 2010

Anthropologie Roseville, CA

I helped with the setting up of window and store displays. I made store displays and helped assemble them. I also

helped with taking down and putting up store fixtures and d écor.

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