Customer Service Office

Samantha Swallow

***** ****** ** #***

Dallas, TX 75287

Phone: 214-***-****; E-mail: *****************@*****.***

OBJECTIVE: Seeking full-time position with established company that will

enable me to utilize my experience and skills and offer

opportunities for advancement.

PROFILE: Diligent, reliable, competent and resourceful worker; great

work ethic.

EMPLOYMENT: Bank of America (Formerly Countrywide Home Loans) Plano TX:

(outsourced to Pitney Bowes 12/2008) April 30, 2007 to present

Mail Processor-Solely responsible for processing of all mail and mail-

related services at the Legacy Drive Building location. Logged

incoming/outgoing courier and USPS mail, expense reports, interoffice mail

and total volume in MS Excel; scanned/sorted/delivered all incoming courier

and USPS mail to post closing departments; picked-up mail from post closing

departments and sorted to other departments; logged all expense reports in

log books; metered mail; tracked packages using the PacTrac software;

ordered supplies for mailroom; responsible for opening/closing the

mailroom.

Awarded Employee of the 4th Quarter of 2007 in Mail Services for all

Countrywide offices.

Steak 'n Shake-September 5, 2006-April 27, 2007

Server- Greeted guests, took and served food and drink orders, worked cash

register.

Act 1 Personnel Services- January to May 2006

Extractor- Assignment with Bank of America extracting Internal Revenue

Service business payment vouchers and auditing individual 1040 returns.

Assignment required extensive background search and security clearance.

ACE Cash Express, INC.- January 2005-September 2005

Service Associate-Customer service oriented position, including assisting

customers with check cashing, loan processing (including extensive

verification/qualifying procedure), bill payments, money transfer, prepaid

debit card application and processing; worked independently and responsible

for opening/closing, reconciling cash receipts and safe.

Kelly Services-November 2003-December 2004

Varied temporary general office assignments, including assisting with

process of mail-outs, binding documents, miscellaneous general office

duties.

Office Support Services, January 2002-September 2003

Office assistant responsible for general office tasks, including

transcription and corresponding to customers; sorting and taking mail to

Post Office; answering telephone; scanning material for emailing to

clients; filing.

SKILLS: Microsoft Office Suite (Word, Excel, PowerPoint)

10-Key (touch)

Typing (65 wpm)

EDUCATION: Brookhaven Community College, Dallas, Texas-2000

Christian Liberty Academy, Graduation June 1999

University of Texas at Arlington 1997, 1998

Certification received: Using the Internet, Windows 95, Web

Page Design

References: Joseph Barnes, 818-***-****

Keith Schwartz, 214-***-****

Audrey Lewis, 972-***-****

Contact this candidate