Customer Service Manager

BARBARA DEMPSEY

Flower Mound, TX

972-***-****

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SUMMARY OF QUALIFICATIONS

. Results-oriented with a professional attitude emphasizing

dedication, reliability and hard work.

. Adept at completing all tasks with precision and confidence while

working under pressure with established deadlines.

. Known as efficient, accurate, service-minded, enthusiastic, and a

team player.

. Computer skills: Windows, Word, Excel, Route Rite, Premier and Mas

90/200, AS400 and Agility.

. Punctual with excellent attendance record.

. Experienced with interviewing, hiring, training and supervising

staffs up to 10.

. Ability to establish good rapport and maintain excellent working

relationships both within and outside the organization.

WORK EXPERIENCE

Accounts Payable Clerk - McKinney, TX 7/21/09 - 4/26/10

. Processed invoices for over 30 branches utilizing Agility software

. Applied credits to customer's accounts

. Prepared deposits and took to the bank

. Answered phones regarding questions on customer accounts

. Worked on miscellaneous projects for Controller using Excel

. Filed invoices for both AP clerks

. This position was on the inventory side of accounts payable

ASC - Credit Clerk - Richardson, TX (Temp Job) 2/23/09 - 5/8/09

. Applied customer payments received from bank lockbox daily, along with

processing credit and debit memos utilizing AS400

. Applied credits to customers' accounts, mailed out account statements

monthly, processed invoices to scrap vendors

. Answered customers' credit inquiries and other correspondence as well

as performing any special projects from credit analysts, as needed.

Barbara Dempsey - Page 2

Traxxas - Accounting Clerk - Plano, TX 2006 - 2008

. Processed and distributed retail and web invoice batches twice a day

utilizing Mas 200

. Outlook Express, Word and Excel were utilized in daily work duties

. Sales order entry, invoicing, inventory adjustments

. Cash receipt entry, Accounts Receivable including debits & credits

. Prepared credit card and marketing invoice spreadsheets for

reconciliations to assist Accounting Manager

. Processed returns and performed month end close out

. Ordering and picking up supplies from Sam's Club

. Processed bank deposits, filing, answering phones and distributing

mail

Virginia Candle Company - Accounts Payable - Old Forest, VA 2002 - 2006

. Processed weekly Accounts Payables utilizing Mas 200 generating an

estimated 350 checks per month

. Monthly accrual updates for Controller

. Month-end closings, processing rep commissions, reporting monthly

sales tax

. Preparing payments for expense reports, royalties and interest

payments

. Various projects for the Controller and H/R Manager

. Data entry, filing, researching vendor payments/problems/changes

. Assisting the A/R department when needed by processing credit card

payments.

Mitchell Technical Sales - Administrative Assistant - Dallas, TX 1998 -

2001

. Processing Accounts Payables, Accounts Receivables, and Hourly Payroll

for 26 employees

. Job Costing

. Data entry (using Mas 90 and Excel), and typing letters and quotes

(utilizing Word)

. Answering multi-line phones, handling customer complaints

. Setting up new customer files, filing, invoicing

. Prepared month-end reports for the Controller

Terminix Inc - Customer Service & Accounts Receivable Supervisor - Dallas &

Plano, TX 1992 - 1998

Customer Service / Termite Coordinator - Plano, TX

. Multi-line phones, scheduling 5-8 termite trucks, and handling

customer complaints

. Month-end closeout and bookkeeping functions for Plano branch

. Collections and renewal calls

Accounts Receivable Supervisor - Dallas, TX:

. Directed, cross-trained and supervised 6 pest and termite bookkeepers

and 2 cash receipt bookkeepers for 6 branch operations generating $11

million annually

. Assisted in the organization and centralization process of all

accounts receivable functions at the corporate office

. Served as primary termite data entry person responsible for four

branch offices

. Approving reports destined for Comptroller

. Handled customer billing inquiries, setting-up new employees, payroll

percentages and service codes on new computer system Route Rite

. Logging and processing bad debts, approving finance contracts and

submitting to financial institutions, etc Authorized to change posted

invoices and receipts with security level passwords

Contact this candidate