Customer Service Administrative Assistant

Andria Miller

**** **** ******** ******* ***** Mountain, GA 30083

Home: 205-***-**** Email: ***********@*****.***

Career Overview

Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills.

Strong work ethic, professional demeanor and great initiative.

Skill Highlights

• Extensive experience with travel booking and heavy scheduling

• Report transcription and proofreading

• Excellent communication skills

• Microsoft Office, Excel, PowerPoint, Outlook

• Spreadsheet creation, entry and formulation

• Power Point presentations

• Energetic and organized

• Self-starter with professional manner

• Extensive experience with travel booking and heavy scheduling

• Report transcription and proofreading

• Planning/Coordinating

• 5+ years experience in a fast-paced, deadline-driven environment

Core Accomplishments

Research:

• Investigated and analyzed client complaints to identify and resolve issues.

Training:

• Responsible for training all new employees to ensure continued quality of customer service.

Computer Proficiency:

• Created PowerPoint presentations that were successfully used for business development.

Multitasking:

• Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume

environment.

Administration:

• Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying

collateral and scanning documents for inter-departmental use.

Customer Service:

• Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations

and resolving problems to maximize efficiency.

Professional Experience

AT&T Small Business Representative May 2008 - Current

• Coordinates and perform staff and operational support activities for the department; served as a liaison with

other departments and operating units in the resolution of day-to-day administrative and operational

problems.

• Provides administrative/secretarial support for the department such as answering telephones, utilizing

operational systems to process purchases of AT&T products and services; i.e. collections, payments for

wireless bills and accessories.

• Compose correspondence and memoranda from dictation, verbal direction, and knowledge of established

department policies and procedures; transcribed and distributed agendas and minutes of meetings.

• Schedule and coordinate meetings, conferences, appointments, travel arrangements and other similar

activities for supervisors, which included coordinating and maintaining calendar in Outlook.

Kelly Services Administrative Assistant/Receptionist 2007 2008

• Provided administrative/secretarial support for business office such as answering telephones, assisting

customers, and resolving/referring claims, problems and inquiries.

• Received, reviewed, and drafted all incoming/outgoing business correspondence and other materials.

• Scheduled and coordinated appointments, in-take paperwork, greeting all incoming clientele, collecting

payments and creating files. Developed new customer relations through telephone contact and sales activity.

Birmingham Southern College Administrative Assistant 2005 2007

• Provided administrative/secretarial support for campus administrative/registration office such as answering

telephones, assisting alumni, students and guest, and resolving/referring inquiries to the appropriate

departments.

• Data Entry, office support for special projects, updating internship and alumni newsletters.

Education

Birmingham-Southern College, Birmingham, Alabama

Bachelor of Arts: Political Science & Studio Art

Graduation Date: 05/2007

University of Phoenix, Atlanta, Georgia

Masters in Business Administration: Accounting

Anticipated Graduation Date: 5/2012

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