Customer Service Manager

Location:

Posted:

March 11, 2011

Tiffany Toler

Customer Service Expert MS Office “Power User” Adept Written/Verbal Communicator

Key Skills

Office Skills: Telephone & Front Desk Reception Customer Service Filing Database &

Records Management Executive & Administrative Support A/R and A/P

Reports & Spreadsheets Complaint Handling Data Entry (50 wpm)

Computer Skills: Word Excel PowerPoint Outlook Windows Vista/XP

Professional Experience

Powers Construction, Greensboro, Ga. Office Manager 08/1996 01/2008

Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and

resolve customer issues with expediency.

Demonstrated proficiencies in telephone and front desk reception within a high volume environment.

Calmed upset/angry customers, researched and rapidly solved problems and rebuilt client trust to prevent

the loss of key accounts.

Payroll for employees, filing of all employee records and also A/R and A/P.

Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary

customer service delivery and team player attitude.

Freedom Worship Center, Greensboro, GA. Pastor Assistant, PowerPoint

Ran PowerPoint for Church Services on Sunday and Weds. Gather information and put together PowerPoint

presentations for the Pastor.

Wrote letters for Pastor and also took notes for meetings with the congregation and also for private

meetings. Answer the phones and take messages for the Pastor, Pastor’s counsel and also for the

bookkeeper.

Education

Ga. School of Healthcare, Athens, GA.

Medical Assisting, Phlebotomy, EKG

08/2003 11/2004

Obtained GED from Athens Technical College

March 2001

References: Mary Lou Powers 706-***-****

Kimberly Fuller 404-***-****

Krista Dodson 678-***-****