Manager Office
Resume:
Vanessa M. Hooper
** ********* **** – Apt. *
Wilmington, DE 19802
********@***.***
Objective: To obtain an office position where my word-processing computer skills and attention to
detail may be fully utilized.
Skills: Microsoft XP (Word, Excel, Outlook, Access, PowerPoint) Word Perfect, QuickBooks, use of
facsimile machine, copier, microfilm machine, multiline phone system and type 60
WPM.
Experience: Department of Labor/Div. of Employment & Training Wilmington, DE
Employment Services Specialist 1 11/2010 - Present
Answer multi-line phone, screen and direct calls; interact effectively with the public, input
necessary core services into the DJL system and direct persons to correct destinations.
Goodwill Staffing (Assigned to Delaware Dept. of Labor) Wilmington, DE
Employment Services Specialist 1 05/2010 – 9/2010
Assist approximately 50 clients on a daily basis to access the employment skills and needs in
accordance with the work program requirements of the Department of Labor. Assist with
resume writing, job searches as well as completion of on-line applications.
Goodwill Staffing (Assigned to Goodwill Industries) Wilmington, DE
Production Associate 03/2010 – 04/2010
Temporary assignment involved hanging 400 pieces of donated clothing to be placed on the sales
floor for public purchase.
City of Wilmington Wilmington, DE
Word Processing Technician 05/2002 – 12/2009
Operated word processing equipment to compile, type, revise, combine, edit, print and store
numerous highly confidential issues and material in a discreet manner for the Wilmington
Department of Police using a Dictaphone. Also was instrumental in transcribing back log
tapes. Assisted Records Division with filing of all crime/arrest reports, researched
incorrect complaint numbers using DELJIS, CJIS and LEISS systems, also made copies
of microfilm requested by lawyers and insurance agencies. I also prepped documents for
submission to the Delaware State Archives for microfilming and storage.
Client Advocate (Contractual) 11/2001 – 04/2002
Assisted with the daily personal needs of 10 students through the utilization of the Family
Support of the Enterprise Community, Inc., that was contracted with the Department of
Labor. Provided counseling and assisted students with job readiness skills and
employment referrals.
Office Assistant (Temporary) 07/2001 – 10/2001
Answer 8 telephone lines into the Mayor’s Office of Constituent Services, delivered oral/written
messages. Greeted visitors, distributed incoming mail, typed correspondence, maintained
files for complaints, scheduled use of conference room for meetings, ordered office
supplies, other duties as assigned by Office Manager.
Education: Goldey Beacom Business Center (Certificate in Bookkeeping) Wilmington, DE
University of Delaware Newark, DE
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