Customer Service Development

Inne Brown-Bailey

Email: ************@*****.***

*** *. ******** ****** ************, PA 19138

267-***-**** 267-

***-****

PROFESSIONAL OBJECTIVE

Seek a challenging position that would best utilize my training and

experience and offer the potential for career advancement.

CHARACTERISTICS

Highly motivated person, with exceptional leadership and communication

skills. Experienced in customer service, leading and motivating both

clients and staff.

KEY SKILLS: Microsoft Word Type 40 wpm

Microsoft Excel Communications Skills

Microsoft Windows

WordPerfect 6.0

CAREER EXPERIENCE

2010- Present Philadelphia Workforce Development Corp.-TWD,

Philadelphia, Pa

Administrative Clerk

. Process wage subsidy invoices for PWDC Wage Subsidy

Initiatives-Contact contracted vendors re invoice

payments as required.

. Verified client's information in CAPS system and

employer information as well.

. Filing and faxing important documents to various sub-

contractors.

Separate work at GEC as PWE Intern

. Assisted orientations coordinator with daily orientation

classes at the Germantown Earn Center.

. Assisted clients job search, resumes, tests, etc.

2006 - 2008 Extended Care Inc, Dresher, Pa

Receptionist/Payroll Administrator

. Received and deal with telephone and personal disclosed

to authorize persons. (reword)

. Maintained, create and update records for various data

bases.

. Searched appropriate databases and release information

to the main corporation.

. Dealt with incoming post, redirecting to all department

heads in facility and ensuring that all correspondences

are distribute at the end of each work shift.

. Maintained, secure and effective filling system.

. Processed payroll, account payable

. Handled all HR issues: process new hired paper work,

orientations

2001 - 2006 Philadelphia Workforce Development Corp., Philadelphia, Pa

Receptionist/Clerical

. Greeted customers in reception area and direct them to

appropriate classrooms.

. Reviewed rules and regulations with clients. Assist

Administrative Officers with general office duties as

needed.

. Maintained, created and updated telephone records for

various programs.

. Supervised telephone area assuring PWDC property is not

removed.

EDUCATION University of Phoenix: Philadelphia Campus

Graduate: June 2015

Degree: Business Education

Philadelphia, Pa

Inne Ruth Brown

821 E. Woodlawn Street

Philadelphia, PA 19138

March 2, 2011

To Whom It May Concern:

The accompanying resume is in response to the employment opportunity you

have available. I am submitting my resume for your consideration and would

be more than happy to meet with you at your convenience. My background and

professional approach to business as well as my ability to work in a fast

paced environment have prepared me to make an immediate contribution to any

department that is in need of a reliable employee. Being capable of

learning quickly and paying attention to detail has always kept me a step

above the rest.

In addition, with the extensive education and professional qualifications I

have acquired, you are guaranteed to gain a great asset to your company.

If you would like further information or want to discuss my qualifications,

please contact me at your earliest convenience via telephone at 267-593-

9807.

Thank you for your time and consideration.

Sincerely,

Inne Brown-Bailey

Enclosure

Contact this candidate