Customer Service High School

Patricia A. Bennett

Primary Phone: (***) - *** - 0175

Alternate Phone: (443) - 794 - 4891

e-mail : *******************@*******.***

Objective : To utilize my skills and abilities while professionally

increasing your company's efficiency, effectiveness and

productivity.

Work Experience

Oct 1976 To Office Assistant /Circulation Supervisor

Enoch Pratt Free Library, Baltimore, MD

Oct 2009 Circulation Supervisor. Plans, administers and

supervises circulation function in a branch library.

Acts as liaison between branch Circulation staff and

Central Circulation. Train and supervises staff.

Registers customers for library cards. Check-out and

check-in library books. Handles circulation and

registration problems. Interprets circulation

regulations to the public. Resolves resolution of

customers' complaints. Handles a variety of office

duties such as: Processing new materials. Types

memos, form letters and reports. Answer telephones

and screen calls. File and update office records.

Compiles materials for statistical record keeping.

Maintain and orders supplies. Operates a variety of

office equipment such as: fax machines, copy machine

and cash register.

Education History

Apr 1976 Maryland Business School

Vocational/Technical

Secretarial Course

Baltimore, MD

Jun 1975 Lake Clifton Senior High School

High School Graduate

Baltimore, MD

Certifications

Advanced Document Navigation in Word 2003

Harry & Jeanette Weinberg Foundation 's E- Learning

Program

MD

Skills

Professional Skills. 33-Years

Reliable with strong work ethnics, excellent

customer service skills. Ability to work

independently as well as a team player, Supervisory

skills as well as accepts supervision, proficient

with filing. Knowledgeable in Microsoft window, word

and excel

References

Available upon request.

AA

Contact this candidate